Joy Tayco
Joy Tayco at Audi Charlotte

Joy Tayco | Page 16

Audi Brand Specialist

Audi Charlotte

9300 E Independence Blvd
Matthews, NC 28105

not yet
rated
182 Reviews
not yet
rated

182 Reviews

Write a Review

Dealership Experience

6 yrs, 9 mos

Industry Experience

8 yrs, 5 mos

Specialties & Trainings

Audi Certified Brand Specialist

AUDI

182 Reviews of Joy Tayco

May 22, 2017

Dealership Rating
Employee Rating

Great service and experience Walter was my sales professional. He did an amazing job making sure I felt my new A5 sportback was the car for me. From walking me through the feature More

by Ajhunter512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2017

Audi Charlotte responded

Thanks so much for choosing Audi of Charlotte! We are so glad you had an awesome experience with Walter! We hope you are enjoying the new A5 Sportback!

May 18, 2017

Dealership Rating
Employee Rating

Purchase Review Was unfortunate enough to quickly (within 3 months) have to return & purchase another new vehicle following an accident where the first was "totaled". More

by Whit123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peppi Bonocore

May 19, 2017

Audi Charlotte responded

So glad that your family and you were okay! Glad we can make the process smooth, and that we have you as a customer! Thanks for choosing Audi of Charlotte!

May 10, 2017

Dealership Rating
Employee Rating

Walter Shelton I was in the market for a 2016 S 6. None to be found with my specs other than Audi of Charlotte. I lived in Palm Beach Florida. I had a 2015 jaguar t More

by Larry f
Friendliness
Price
Recommend Dealer
Yes
May 15, 2017

Audi Charlotte responded

We are so glad that you had a great experience with Walter. Its also nice to see we have loyal customer outside of our city and state! Thank you so much for your business, and we look for to our continued relationship!

April 28, 2017

Dealership Rating
Employee Rating

Great experience Walter was so incredibly helpful! There were a lot of loop holes that Walter had to go through to make my car deal a reality. I appreciate his patienc More

by gnstefan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Robbins

April 23, 2017

Dealership Rating
Employee Rating

Finding the elusive Q7 Walter spent lots of time and effort trying to track down a 2017 Q7 for me with my unique wish list of technology and amenities, in one of my two pref More

by mcditolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peppi Bonocore , Kyle

April 18, 2017

Dealership Rating
Employee Rating

Excellent service This is my first Audi. Our sale representative, Walter, was wonderful - he took plenty of time to make sure I understood all the features and was ver More

by Kathryn Messenger
Friendliness
Price
Recommend Dealer
Yes

April 06, 2017

Dealership Rating
Employee Rating

Great experience working with Walter Walter helped me with my lease trade to a newer Audi. He was very professional and worked with me on the cost. I am very pleased with the whole expe More

by Joan Wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 03, 2017

Dealership Rating
Employee Rating

Great Experience i had a great experience looking for my dream car at Audi of Charlotte. Walter Shelton was doing an excellent job in explaining, showing, and walking More

by sethkong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peppi Bonocore , Kyle Andes, Joel Handschin

March 14, 2017

Dealership Rating
Employee Rating

Awesome Experience from start to finish My husband and I visitited the Audi dealership of Charlotte a few weeks back to purchase a pre-owned vechicle to be exact an Infinite M37S. I had a co More

by Lipscomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peppi Bonocore

March 12, 2017

Dealership Rating
Employee Rating

Horrible experience at Audi of Charlotte Absolutely appalled at the customer service. This was my first time ever at an Audi dealership in hope to see what they had to offer. Once I found a c More

by SMW335
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 13, 2017

Audi Charlotte responded

At Audi of Charlotte we always want to make sure our guest and customers have a positive experience at our dealership. We pride ourselves in being truthful and transparent with our customers, and would hope that they will do the same. The customer and his friend stated they were in town to have lunch and that he was not a huge fan of Audi. Walter help assist the customer in finding a vehicle he was excited about. The customer brought his BMW with him, and was interested in trading this vehicle in. He refused to give his key’s over for an appraisal. It is normal procedure for us to take our guest keys when appraising their vehicle. While our GM was appraising the vehicle he noticed a set of keys sitting on the center console. With the vehicle being unlocked he did not feel comfortable leaving a set of keys sitting opened in an unlocked vehicle, assuming that they for the customer vehicle, he brought them in. We could not agree upon numbers on our vehicle, or the customer trade in vehicle which sometimes happens, and the customer parted ways. Walter ask the customer when he was leaving if he wanted his keys, and he said no he had them. When the customer arrived home 4 hours later, they realized that the keys left in the vehicle were actually his friend’s keys and that we accidentally grabbed them. We have made arrangements to get the customer’s friend her keys as soon as possible. With over 100 positive reviews, we are sure that the reviews will speak volumes as to what our guest and customers can expect at Audi of Charlotte

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