Juan Arrobas | Page 2

Parts missing from car, lack of response and follow up. Low level of professionalism.. car was not prepped well. I have purchased at least 12 cars in the past 40 years. This transaction was was the worst e Low level of professionalism.. car was not prepped well. I have purchased at least 12 cars in the past 40 years. This transaction was was the worst experience that I have ever had purchasing a vehicle. More

by PMUR8730 Verified Customer Verified Customer

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One star is the lowest option available or I would rate lower. Years ago, I bought a new Jeep from this dealer. I have had the car serviced there ever since. My last two experiences have ended my rela lower. Years ago, I bought a new Jeep from this dealer. I have had the car serviced there ever since. My last two experiences have ended my relationship with this dealer. One year ago, made a service appointment to have routine oil, etc. I showed up at the appointed time and stood by my car for 1/2 hr. Not one person ever said “I’ll be with you in a moment….good morning” or anything to acknowledge my presence. After 1/2 hour, I backed out of the lane and had my car serviced elsewhere. Nobody ever contacted me to see what happened or if I needed to reschedule. A few months ago, I received a coupon for special pricing on an oil change. Not only did I do the service but also several thousands of dollars of other recommended things. Though I knew I could get these items done more cheaply somewhere else, I let them do them. When I picked up the car, they would not take my credit card without a 2% or 3% surcharge. They would not take a check so my only option was a debit card, which I usually refuse to use because of fraud. When I got home, I more carefully reviewed my bill and discovered that I did not get the coupon rate. A call to the service advisor resulted in his admission that he forget to type in the code. Now, how to get my $48 bucks??? They couldn’t credit my debit card. They said that “corporate” had to mail a check. Four calls and a month later and I gave up. My time is more valuable and I was just getting upset with no results. I am in the market for a new Jeep. Guess where I will not be shopping or ever going for service again? I am sorry for poorly rating the individuals below. I had to rate someone and I don’t know who I worked with. More

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JC was amazing! Finance dept as usual can do better. We had quite a bit of issues on our way home that we have scheduled at our local dealership to fix. Frustrating Finance dept as usual can do better. We had quite a bit of issues on our way home that we have scheduled at our local dealership to fix. Frustrating that’s it’s brand new and already stuff is not working More

by AAHS_LLC Verified Customer Verified Customer

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GRACIAS JC ERES EL MEJOR GRACIAS POR TODO TU TIEMPO Y DEDICACION PARA MI Y MI FAMILIA DEDICACION PARA MI Y MI FAMILIA More

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Everyone was amazing and so helpful! Highly recommend to anyone looking for a new car or dealership Highly recommend to anyone looking for a new car or dealership More

by dashjam16 Verified Customer Verified Customer

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Great customer service and friendly staff. Only detractor was the amount of time we had to wait from agreeing to purchase the car, then waiting for finance, then waiting for the car to be det Only detractor was the amount of time we had to wait from agreeing to purchase the car, then waiting for finance, then waiting for the car to be detailed More

by hopejctn Verified Customer Verified Customer

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Good deal good deal good deal Ryans the best good deal way to go Ryan good deal talk with Arrigo way to go Ryan good deal talk with Arrigo More

by rockingr1001 Verified Customer Verified Customer

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Upstanding service, excellent and super professional. Juan Arroba was very polite, well training, made easy the purchase process and the financial gentlemen super nice. Thanks a lot guys.!! Juan Arroba was very polite, well training, made easy the purchase process and the financial gentlemen super nice. Thanks a lot guys.!! More

by garcia.vega.alberto.711 Verified Customer Verified Customer

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4th Jeep purchased here, that should answer your questions. Good service and parts department too. questions. Good service and parts department too. More

by CML Verified Customer Verified Customer

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It’s my third car I buy from this dealer. My son had bought cars from you. My son had bought cars from you. More

by JOHNCALOMIRIS Verified Customer Verified Customer

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