Juan Ayala

Exceptional service provided by the service advisor, Yousef. He’s knowable, professional and personable. I continue to visit the dealership because of him. He is truly an asset to the corporation. Yousef. He’s knowable, professional and personable. I continue to visit the dealership because of him. He is truly an asset to the corporation. More

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I took my vehicle in for a service that was under warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great j warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great job! Great work! Great people! More

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I was very pleased with the excellent service I received. The support staff were also excellent. The support staff were also excellent. More

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My experience was great, my vehicle was repair and returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would like to thank the staff of Catonsville Mercedes Benz for a job well done. More

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I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also e Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere. More

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The dealership is customer friendly and provides great service and pays good attention to the customer needs service and pays good attention to the customer needs More

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We have brought our vehicles to Koons for years. We would go nowhere else! Very reliable and caring We would go nowhere else! Very reliable and caring More

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I have had my car serviced at Mercedes-Benz of Catonsville for years, and have found them to be consistently responsive and expert at meeting my needs. Catonsville for years, and have found them to be consistently responsive and expert at meeting my needs. More

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I would never refer anyone to this dealership. The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a seco The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a second opinion. They will sabotage your vehicle and you be pushing the car out using AAA. More

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The dealership was clean and service department was awesome..please keep up the great service!!! awesome..please keep up the great service!!! More

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