Juan Buentello

I, not so recently, (9/4 25) took my 2015 Ford Explorer to Access Ford to get the anti-lock brake system repaired. After over a week with no word from Juan Buentello (Service Advisor), my wife dropped by to Access Ford to get the anti-lock brake system repaired. After over a week with no word from Juan Buentello (Service Advisor), my wife dropped by the dealership find out the repair status. Juan then called me to say the Job would cost $2,024.24. I agreed to the amount so they would proceed with repairs. After more than two weeks with no word from Access, I called for an update. I was informed that the repair was unsuccessful, and an additional $2,000 was needed to complete the job, if they could get the parts. Reluctantly, I agreed to the new cost. Since Juan had no idea how long the parts backorder would take, I needed to pay the $2024.24, to pick up my car. It is now well into October with no call from Juan. It appears the repair will never happen, and I paid $2024.24 for nothing. How many rating stars does the Access Ford Service Dept. deserve? P.S. I’m 85 and living on a fixed income. $2000 is a big expense. More

by BOYD.G Verified Customer Verified Customer

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The e people working at access ford are very professional fast an polite. SEAN IS VERY THOROUGH in answering questions an details thank you professional fast an polite. SEAN IS VERY THOROUGH in answering questions an details thank you More

by NONE25 Verified Customer Verified Customer

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Very bad communication, didn’t follow through when they said they would contact me back said they would contact me back More

by Donna Verified Customer Verified Customer

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Great service writer,stubborn technician, who did not end up fixing my problem. Then find out after I pay 600 dollars that ford would of covered under customer satisfaction campaign up fixing my problem. Then find out after I pay 600 dollars that ford would of covered under customer satisfaction campaign More

by ndigreg Verified Customer Verified Customer

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It was good and prompt they even topped off the fluid levels. It was quite a bit expensive this time around, good service. levels. It was quite a bit expensive this time around, good service. More

by Trevino Verified Customer Verified Customer

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My truck was in the shop for a month. I had to initiate a phone call or stop by to get any updates at all. I was truly disappointed in the lack of communication. I had to initiate a phone call or stop by to get any updates at all. I was truly disappointed in the lack of communication. More

by Red Raider Verified Customer Verified Customer

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Friendly great customer service. Clean. Helpful. Great atmosphere. Helpful. Reliable. On time. Safety. Walked me to my vehicle. Clean. Helpful. Great atmosphere. Helpful. Reliable. On time. Safety. Walked me to my vehicle. More

by carmelrodriguez67 Verified Customer Verified Customer

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That got my A/C working again which makes me very happy and satisfied customer and satisfied customer More

by Will Verified Customer Verified Customer

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Service was incompetent , unorganized , and dishonest . For 10 days they had my Ford for Recalls and Absolutely Nothing was done and we were told I needed a New Engine .. needless to say we will never retu For 10 days they had my Ford for Recalls and Absolutely Nothing was done and we were told I needed a New Engine .. needless to say we will never return . Went back to my original dealer .. Huge mistake and customer satisfaction was NONEXISTANT More

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Amanda decker trevino was very courteous and made sure things were in order... excellent job... things were in order... excellent job... More

by noemail23 Verified Customer Verified Customer

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