Juan Buentello | Page 2

Access Ford of Corpus Christi responded

Thank you for your five-star rating! We apologize for any inconvenience caused by the additional requirement for a statement. We appreciate your support and feedback.

Access Ford of Corpus Christi responded

Thank you for the 5-star review! We're thrilled that you consistently receive good work and exceptional service at Access Ford of Corpus Christi. Your satisfaction is our priority, and we look forward to providing you with continued excellence. Safe travels!

Access Ford of Corpus Christi responded

We know it can be stressful when needing vehicle repairs of any length, Dan, and the Access Ford of Corpus Christi team is happy to help make things easy as possible for our service guests. Thank you very much for allowing us to care for your vehicle and leaving the kind feedback. Juan will be proud to hear his communication was valued and your overall experience was excellent. Travel safe and reach out to us again whenever we can next be of service.

Access Ford of Corpus Christi responded

I'm sorry to read about your experience. We always strive to serve our customers in the order that they arrive, and I regret to see you feel this did not happen at the time of your visit. If possible, I'd like to discuss this further with you, so please feel free to reach out at a time that suits you best. Thank you, Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

Access Ford of Corpus Christi responded

Hello David, It's important to us that our customers receive quality service whenever we're trusted with their vehicle's care. Learning that we may have fallen short of that objective while working with you is regrettable, and I'd like to speak with you about your experience directly. Please email your preferred contact method and availability to me at adamrodriguez@lithia.com and I will reach out to you at the first opportunity. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

Access Ford of Corpus Christi responded

We know for sure that Bel will be thankful and proud to have earned such kind praise for her efforts. She works to ensure our guests enjoy the best care possible and we are lucky to have her on the team. Thank you very much for sharing your feedback and trusting us with your vehicle's needs. Travel safe and we'll see you again next service visit here at Access Ford of Corpus Christi.

Access Ford of Corpus Christi responded

Hello Angel, While it's great to hear your experiences working with Juan have been top-notch, it is concerning to learn of the frustration you have experienced trying to reach us for assistance with your warranty needs. Please email your preferred contact information and availability to me at rvelasco@lithia.com and I will reach out to you at the first opportunity. Thank you, Ruben Velasco General Manager rvelasco@lithia.com

Access Ford of Corpus Christi responded

Hello, Thank you for the opportunity to earn your business. We strive for clear, open and transparent interactions with our customers and it is concerning to learn when we do not meet those expectations. I'd appreciate a moment to speak with you and attempt to address any issues you experienced while working with our team. At a time convenient for you, please contact me through the number below. I hope to talk with you soon. Golden Gonzales Sales Manager 361-698-3422

Access Ford of Corpus Christi responded

It was our pleasure to get your vehicle serviced and back to you in a timely manner. Thank you for trusting our Access Ford of Corpus Christi team with its care, and for taking the time to leave us the kind feedback. Travel safe and visit us again whenever we can next be of help.

Access Ford of Corpus Christi responded

We appreciate your feedback and are glad to know you received your car in a timely manner at Access Ford of Corpus Christi. We apologize if the detailing didn't meet expectations this time around, but we'll take note for future improvements!