Juan Carlos Herrero | Page 2

Horrible Customer Service and they lie We bought a brand new 2016 Camaro and it was a lemon. We would constantly complain to Bomnin Chevrolet and they did nothing. The car was in the sho We bought a brand new 2016 Camaro and it was a lemon. We would constantly complain to Bomnin Chevrolet and they did nothing. The car was in the shop at least 30 times until we contacted General Motors. General Motors agreed on a repurchase/settlement. They asked us to contact the Manager JC Huerrero. He never returned my calls and I finally spoke to another person in Service that helped me. When we arrived to sign the paperwork he was very nice and told us he would immediately overnight the paperwork to General Motors. Not so, it took him almost a week and then we left a few things behind in the car and again would not call us back. Beware of this dealership. Worse customer service and not to be trusted. More

Helpful 1

Report | Print

sales The sales team was great. Sisi helped me out and did an amazing job. She went above and beyond and will be reccomending her to everyone The sales team was great. Sisi helped me out and did an amazing job. She went above and beyond and will be reccomending her to everyone More

Helpful 0

Report | Print

Very pleasant. (JC) Juan Carlos Herrero always goes out of his way and takes serious concern to make sure his customer leaves satisfied and that the problem has bee (JC) Juan Carlos Herrero always goes out of his way and takes serious concern to make sure his customer leaves satisfied and that the problem has been resolved.I’m a customer that can testify to that. This is my second purchase here at this dealer. Your salesperson Adrian was very patience and professional on making sure that I was going to pick the right truck and took his time on different models and features to my personal needs of the vehicle. Adrian walk me through all the details of the truck and specifications on the vehicle was I had the truck. I will highly recommend this dealership to my family and friends for the great customer service I received on my buying process . Thank you Adrian and JC Herrero. Your customer Emilio Nadelman. More

Helpful 0

Report | Print

Amazing expirience Michael Kaufman was amazing! He truly made this expirience as a first time Car buyer unforgettable! He was professional, consistent and all around jus Michael Kaufman was amazing! He truly made this expirience as a first time Car buyer unforgettable! He was professional, consistent and all around just perfect! Bomnin Chevrolet at Dadeland will definetly be my go to Car shop. Thank you! More

Helpful 0

Report | Print

Efficient and fast The whole experience was very pleasant. Service was very professional and all the people involved made the whole process smooth. They also all work ve The whole experience was very pleasant. Service was very professional and all the people involved made the whole process smooth. They also all work very efficiently. More

Helpful 0

Report | Print

The customer service was excellent The person that assisted me was professional, polite, and courteuos. The environment was clean, well kept, and easy to navigate through. I would defin The person that assisted me was professional, polite, and courteuos. The environment was clean, well kept, and easy to navigate through. I would definitely recommend others to visit this location to purchase any future vehicles whether used of new. More

Helpful 0

Report | Print

Best service in South Florida! They have the friendliest staff. My car is always in and put fast. They always give me a loaner if I need one. Jc the service manager always gives me They have the friendliest staff. My car is always in and put fast. They always give me a loaner if I need one. Jc the service manager always gives me Top Notch service! More

Helpful 0

Report | Print

Horrible slow service! Grand Prize was bad but boy 4 hours for a battery and oil change. Bomnin is not any better at all. Taking all of my cars to Williamson from now on. Be Grand Prize was bad but boy 4 hours for a battery and oil change. Bomnin is not any better at all. Taking all of my cars to Williamson from now on. Been fooled way to may times. Don't even bother! More

Helpful 4

Report | Print

Great experience I was treated like part of the family. Noel in sales was very knowledgeable and introduced me to all the staff. Overall it was a great experience and I was treated like part of the family. Noel in sales was very knowledgeable and introduced me to all the staff. Overall it was a great experience and I will be a customer for life. More

Helpful 0

Report | Print

Inexcusably Ignoring the Customer and Problematic Vehicle Think twice about purchasing/leasing a vehicle from Bomnin Chevrolet. On April 13, 2016, I leased a 2016 Chevrolet Impala LTZ v6. A seemingly beautifu Think twice about purchasing/leasing a vehicle from Bomnin Chevrolet. On April 13, 2016, I leased a 2016 Chevrolet Impala LTZ v6. A seemingly beautiful vehicle. On May 18, 2016, I brought the vehicle in for service. At 1,662 miles, Bomnin service found the front right brake caliper to be leaking brake fluid. The force to engage the brake pedal was also not normal. The brake system was allegedly bled, but the symptoms remained. An a/c expansion tube was replaced as it was found to be making a "hiss/vacuum leak sound." This was also allegedly repaired, but the problems persist. Mr. Isidro Bomnin, Executive Manager, offered a "swap" of the vehicle for an almost identical vehicle. Unfortunately, the "swap" vehicle had extremely jerking driving behavior. I told this to JC, Service Manager, and he explained that this happens with "electronic transmissions". So, it did not make sense to swap a problematic vehicle for another problematic vehicle. I had no less than six (6) loaner vehicles during this time. On more than one (1) occasion, I asked the service employees if I would be able to drive a Tahoe as a loaner vehicle, but I was denied. However, it was very obvious that the Spanish speaking clientele were happily given the Tahoes as loaner vehicles. The Tahoe would have been closer to the LTZ line of my vehicle. On one (1) occasion, I was shamefully issued a used Chevrolet Cruze as a loaner vehicle. It had sales signs strewn all over the windshield, including writing that was in chalk. I could hardly see as a I drove home. As I pulled away, the staff laughed at me. During another service visit, a new Chevy Malibu was given to me as a loaner vehicle. I was never told that this vehicle was to be test driven as a replacement. Unfortunately, as I drove from Palm Beach County to Miami at night, the vehicle began to make scraping noises. I stopped at the Pompano station and a road ranger said there was something wrong (maybe the transmission), and that I best tow the vehicle. I then spent hours in the tow truck cab with 2 strangers. As I arrived at the dealership, I was again made the laughing stock. On July 3, 2016, I was in contact with Isidro Bomnin. Isidro relayed to me that he would be out of town on July 4, 2016. However, Isidro assured me that Juan Miguel in sales would complete the replacement. I contacted Juan Miguel on July 4, 2016, and he denied knowing anything regarding the replacement matter. Since that time, Isidro has not returned my phone calls and has not replaced the problematic vehicle. As an aside, I met with Arnaldo Bomnin and he attempted to get me into a "new lease" with a vehicle that was on the showroom floor. Isidro had given me his word that the replacement transaction would not incur any further costs. So, this "new lease" with money demanded up front was not what was agreed upon. In addition, I met with Mr. Price, my initial salesperson. He asked me what vehicle I was interested in. I told Mr. Price I was interested in a replacement vehicle. Mr. Price pulled a Chevrolet Tahoe around and said that a base model Tahoe would do. That's the last I heard from anyone at the dealership. This situation could have been remedied back in July 2016 when Isidro Bomnin assured me that the replacement would take place without any further hitches. Instead, my phone calls, text messages, and e-mails have been ignored. Maybe Isidro will make good on his word. I have complied and brought the Impala in consistently to service. Unfortunately, it is becoming a full time job and the dealership will not pay my wages for missed time. Currently, the vehicle is leaking brake fluid in the cabin of the vehicle, including the brake pedal itself. I have attached a few pictures. It will have to be towed and I will be laughed at again. Please note that I frequently have to use a service dog due to disability. I made this clear to Isidro. Unfortunately, I was still given the smaller loaner vehicles which did not allow the service dog to fit. I hope that this unfortunate situation does not happen again. I hope the Bomnin family makes good on their assurance of a safe replacement vehicle. More

Helpful 7

Report | Print