Juan Jr Torres

Best place to purchase and service a vehicle in Florida . Lowest prices and best selection Lowest prices and best selection More

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Took my Truck in for service met with "Ralph" in service. Great interaction took care of me in a timely manner. Needed to return to correct an issue that wasn't resolved the first time due to some confusion, Great interaction took care of me in a timely manner. Needed to return to correct an issue that wasn't resolved the first time due to some confusion, but the issue was eventually resolved. "Ralph kept me informed through the entire process, true asset to Kendall Ford. Manager also approached me and apologized for the inconvenience, even gave me a coupon for a free oil change. More

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I purchased a used F-150 at this dealership and later discovered it had three outstanding recalls. I scheduled an appointment with the service department for 7:00 a.m., expecting timely and professional discovered it had three outstanding recalls. I scheduled an appointment with the service department for 7:00 a.m., expecting timely and professional communication. Unfortunately, that’s where the problems began. Despite the early appointment, I received no updates at all. I eventually called at 1:40 p.m. and left a voicemail since no one answered. When I called back at 2:40 p.m., I finally reached my service advisor, who told me that no mechanic had even looked at my truck yet. She also could not confirm whether I would be able to pick it up. Seeking more information, I called her manager. Instead of offering any meaningful assistance, he chose to berate me and dismiss my concerns. He even compared the service department to a doctor’s office, telling me you never know when or how long you’ll be there—a completely unhelpful and unprofessional analogy. He then informed me that my truck would have to remain at the dealership for Ford to approve the inspection and recall work. This entire process was unprofessional, uncoordinated, and dismissive of the customer’s time and concerns. I expect better communication, respect, and transparency from a dealership service department—especially when dealing with safety recalls. More

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Scam me out of a purchase of a Shebly 2023 F150 truck came incorrect with chrome reels. They lied about the truck details package and the warranty. Criminal. Juan from the service department threatened t came incorrect with chrome reels. They lied about the truck details package and the warranty. Criminal. Juan from the service department threatened to call the cops on me After he treated me like xxxx, and I called him a Putz Because I got my car returned from work done, and it looked like it was driven through a construction site with the interior, completely dusty and dirty after taking eight months to finish the job. Completely took advantage of me. Sold the truck after work was completed and lost thousands Because the truck depreciated a lot since needing a bumper repair because the paint came from factory bad. Biggest joke ever will never buy another ford More

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The Best Ford Dealership Juan Torres is an asset to this dealership Very professional, honest, fair and very human to the customers dealership Very professional, honest, fair and very human to the customers More

by INCSTI1994 Verified Customer Verified Customer

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Great Service Department! Ralph Mendoza in Service has taken care of me for almost 20 years. Just this past week, Ralph and Juan helped me with getting my Mustang serviced. I Ralph Mendoza in Service has taken care of me for almost 20 years. Just this past week, Ralph and Juan helped me with getting my Mustang serviced. I trust my Ford's service to Ralph, Juan and the entire team at Ford of Kendall. More

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My service advisor Rob provided me with a 5 star service, thank you very much. thank you very much. More

by Miguel Verified Customer Verified Customer

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I came without an appointment and was taken care of immediately. Amazing service and with very little wait. immediately. Amazing service and with very little wait. More

by ALEX@ALEXHREALTOR.COM Verified Customer Verified Customer

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I found the service manager to be polite and efficient. Rides from and to the dealership were provided. Rides from and to the dealership were provided. More

by wendschuh1 Verified Customer Verified Customer

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Juan Torres and my service advisor (Alex) were excellent. Keeping me informed on the status of my repairs and asking for my approval when another item needed repairs. Overall a great experience! Keeping me informed on the status of my repairs and asking for my approval when another item needed repairs. Overall a great experience! More

by rgarcia26 Verified Customer Verified Customer

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