Rafael Mendoza

I have been servicing my Escape at Ford of Kendall for over 10 years, and it is still like new due to their excellent service. I always have a great experience there, thanks to my service advisor, Rafael over 10 years, and it is still like new due to their excellent service. I always have a great experience there, thanks to my service advisor, Rafael "Ralph" Mendoza. Ralph is truly awesome—he always greets me with a smile and a friendly attitude. He keeps me thoroughly informed with regular updates on my vehicle's progress and ensures everything goes smoothly. Plus, he always makes sure I have a ride back home. Highly recommend Ralph for anyone looking for top-notch service! More

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Staff very helpful and professional and eager to help. Kept us informed as vehicle being repaired Kept us informed as vehicle being repaired More

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I have had my Ford Raptor serviced here for years and they have been very helpful and attentive. they have been very helpful and attentive. More

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Took my Truck in for service met with "Ralph" in service. Great interaction took care of me in a timely manner. Needed to return to correct an issue that wasn't resolved the first time due to some confusion, Great interaction took care of me in a timely manner. Needed to return to correct an issue that wasn't resolved the first time due to some confusion, but the issue was eventually resolved. "Ralph kept me informed through the entire process, true asset to Kendall Ford. Manager also approached me and apologized for the inconvenience, even gave me a coupon for a free oil change. More

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Thank you guys for taking care of me and my car, you are always looking out for me always looking out for me More

by victor.furniss Verified Customer Verified Customer

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It was a very disappointing experience. We were under the impression that the maintenance service included an Uber ride to and from the location. However, Rafael, the person assisting us, s We were under the impression that the maintenance service included an Uber ride to and from the location. However, Rafael, the person assisting us, suggested we walk to a restaurant about 10 minutes away and even discouraged us by asking if we had someone who could pick us up. He even went so far as to suggest driving our own car to take us there. We had to ask multiple times about the Uber service before he finally ordered it, but it was handled in such an unprofessional manner. Overall, it was an extremely unpleasant experience. More

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"I want to commend Ralph Mendoza for their exceptional service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, a service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, and they made the entire process seamless and stress-free. It's rare to find someone so knowledgeable and genuinely customer-focused. Thank you for making my experience outstanding!" More

by Brent the boot man Verified Customer Verified Customer

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It was truly a process no one gave up the dealership kept me posted. It took a minute to diagnostic the problem with the truck but eventually the work was done the truck was taken home customer was okay happ me posted. It took a minute to diagnostic the problem with the truck but eventually the work was done the truck was taken home customer was okay happy it took a while. More

by gerald183 Verified Customer Verified Customer

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I DONT WANT A SALESPERSON CALLING ME TO SELL MY CAR>. MY CAR IS NOT FOR SALE AND I DONT WANT TO BUY A NEW VEHICLE MY CAR IS NOT FOR SALE AND I DONT WANT TO BUY A NEW VEHICLE More

by MBMIAMI46 Verified Customer Verified Customer

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Great Service Department! Ralph Mendoza in Service has taken care of me for almost 20 years. Just this past week, Ralph and Juan helped me with getting my Mustang serviced. I Ralph Mendoza in Service has taken care of me for almost 20 years. Just this past week, Ralph and Juan helped me with getting my Mustang serviced. I trust my Ford's service to Ralph, Juan and the entire team at Ford of Kendall. More

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