Juan Villegas | Page 35

BUYER BEWARE! Please Read I went into the dealership for service on my 2nd infiniti. I come from a family of infiniti buyers. I had 9 months left on my g37xs coupe. I spoke to I went into the dealership for service on my 2nd infiniti. I come from a family of infiniti buyers. I had 9 months left on my g37xs coupe. I spoke to Ray, a sales rep there and he told me that he could "hook me up" I said sure run the numbers. He came back and said he would take back my car 9 months early and get me into a fully loaded q50s for $1,000 down and $540 a month! PERFECT!!!! Ray assured me that this deal was valid as much as I thought this was too good to be true. I asked him if there was ANY hidden charges I should worry about, he said NO. We went outside to assess my car. I had a few scratches on my wheels and the back number had a little scratch on it. I said "Ray, they will take back the car like this" Rays EXACT words were "AYYYY MAN DIS LADY CAME IN HERE WITH BROKEN BUMPER THEY TOOK THAT xxxx BACK IN A HEARTBEAT MAN, NOTHING TO WORRY ABOUT YOU CANT EVEN SEE IT" Great, SOLD! Drove the car for 2 weeks and I received a certified letter from Infiniti. The letter was a bill for $5,200!!!!!!! The charges were excess wear and tear on my car, remainder of my lease payments, and excess of miles, which ray assured that they forgive up to $500 worth as long as I was purchasing another infiniti, which seems reasonable. I called infiniti furious and they routed and rerouted me to person after person. At one point a phone rep even yelled at me for trying to explain what happened. xxxx customer service, and this is coming from someone who does telesales. I decided to give the dealer a try. Called them up and I received the exact OPPOSITE treatment. I guess there only nice when your BUYING. The smirky finance guy acted like he was braindead when I asked him what was going on. I was talking to a vegetable, the sales manager Jaun was joking around in the office with two other sales reps (who also looked like they should be selling yo-yos) I asked Juan if he had a moment to talk and he said "NO, Im with a customer" I calmly waited outside his office while he continued to joke around with dumb and dumber for another 10 minutes. I gave up. I then served his finance guy a letter from my lawyer, and also had my lawyer email it to the sales rep, the finance rep, and infiniti corporate. The funny thing is this dealership lost out on 3 more q50s leases, which I decided to give to Infiniti of Linden, who are WAY better with there customers. I guess the point of all this is stay far away from this sketchy dealership and look elsewhere If anyone has any questions or more details I would GLADLY answer all calls or texts about what happened, and even give you the number to a great guy at Linden who will hook you up with a much better deal Joseph 973.405.0478 More

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First Class Service!! Fernando was a gentleman during the whole entire sales process. He made it simple and painless for me, and not to mention the first class service of p Fernando was a gentleman during the whole entire sales process. He made it simple and painless for me, and not to mention the first class service of picking me up when I had no ride to the dealership. He went above and beyond especially for my expectations. I would highly recommend him! The sales manager Juan Villegas attended to my wants and needs on the vehicle I desired. More

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Great One of the best experience I had buying a car, easy price was fair no hassle or back and forth with managers, Juan came in with an offer that fit my b One of the best experience I had buying a car, easy price was fair no hassle or back and forth with managers, Juan came in with an offer that fit my buyet after Alex find out what I was looking for, good team, very professional, Love it. More

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Great customer service I had a great experience leasing my Q50. I started my deal with Simon and finished with sales manager Juan. Both of them were very professional. I did I had a great experience leasing my Q50. I started my deal with Simon and finished with sales manager Juan. Both of them were very professional. I did shop around and by far they were the best. I do recommend this dealership to anyone looking for an Infiniti. More

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Love this place This is my 3rd Infiniti, call my previous salesman Juan, set up all the deal over, he had paper work and car ready for me , we were done in 45 minutes This is my 3rd Infiniti, call my previous salesman Juan, set up all the deal over, he had paper work and car ready for me , we were done in 45 minutes, recomend this dealer and Juan to anyone looking for an Infiniti More

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Best purchase I had, easy, timeless, pressure free, love Fette Infiniti, I will recommend this dealer specially Juan to all my family and friends. Love my new Q50. Fette Infiniti, I will recommend this dealer specially Juan to all my family and friends. Love my new Q50. More

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Thus far, the interaction with Ryan & Juan has been excellent. I have no service experience yet but I look forward to a smooth and professional experience excellent. I have no service experience yet but I look forward to a smooth and professional experience More

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I had a terrific experience leasing a G37x from Fette Infiniti. I initially worked with Ryan Mays and then finished the transaction with Juan Villegas. I enjoyed working with both of them as they were Infiniti. I initially worked with Ryan Mays and then finished the transaction with Juan Villegas. I enjoyed working with both of them as they were very professional. I shopped around and spoke to a number of dealerships in the area and they came through with the best deal. I would recommend this dealership to anyone looking for an Infiniti. More

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Juan Villegas was great. I live in NY. My recently widowed mother in law lives in NJ near Fette Infiniti. Her 96 Infiniti had some severe mechanical issues and was in for service at fette. Todd in ser widowed mother in law lives in NJ near Fette Infiniti. Her 96 Infiniti had some severe mechanical issues and was in for service at fette. Todd in service was fair and kind and we decided that it was not worth investing in a repair of her old car. Todd sent her to Juan to discuss a replacement. In a couple of hours, via phone and email, Juan put together a great deal on her trade in and a new G37 and without having to cross the bridge to NJ, Juan helped me help my mother in law get a great deal on a great car. Thanks to Todd and Juan. More

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They only want to get the sale.Once they have sold you the car they do not want to hear from you.They do not do what they promise and they do not return your phone calls.I highly recommend you not use thi the car they do not want to hear from you.They do not do what they promise and they do not return your phone calls.I highly recommend you not use this dealership. More

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