Juania Lilly

Zero-Star Experience at Lakeland Ram – Avoid This Service Department If I could give zero stars, I would. My experience with Lakeland Ram’s service department was a complete failure in every category that Department If I could give zero stars, I would. My experience with Lakeland Ram’s service department was a complete failure in every category that matters: communication, accountability, and technical competence. I brought in my 2026 RAM RHO with two unresolved issues: • The Assist button has never worked for outbound calls. • A persistent dashboard error: “Warning Light Illumination Unavailable, Service Required.” These problems began at 600 miles and continued through 1,500 miles. After Winter Haven Ram falsely claimed to fix the issue, I turned to Lakeland Ram hoping for better. What I got instead was three days of wasted time, eight unanswered calls, multiple disconnects, and zero follow-up. No one even looked at my vehicle until the third day. The service advisor had no clue what was going on and never called back. I left a message with the Service Manager—no response. Even RAM Customer Care contacted them to authorize a loaner and request an update. Still, nothing. After all that, I was told the technician “couldn’t find the issue.” Yet the moment I got back into my vehicle, the same error was still there. The Assist button still didn’t work. Nothing had been resolved. This was not just poor service—it was a complete breakdown in customer care. Lakeland Ram’s service department is disorganized, unresponsive, and clearly unqualified to handle technical issues. I’m now forced to search for a dealership that actually values its customers and employs technicians who know what they’re doing. RAM should be embarrassed to have this dealership representing its brand. I will be sharing this experience across every available platform to warn others and demand better from RAM and its dealer network. More

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This has to be the WORST Dodge service department I have ever dealt with and I have been a Dodge owner since 2002. This doesn't even include the new vehicles where there was a $10k discrepancy from them ever dealt with and I have been a Dodge owner since 2002. This doesn't even include the new vehicles where there was a $10k discrepancy from them versus Jerry Ulm in Tampa. I tried 2 times to buy a truck from there but they ALWAYS claim they can't help us even though Jerry Ulm in Tampa were great. I used to work in Tampa so always took my vehicle there. 3 years ago I started working in Lakeland so I thought it would be convenient to take my vehicle there for repairs. As to the service we have taken our vehicle here 3 times. Every single time they either neglect to do something I have asked or just outright just refuse to keep me in the loop. No communication whatsoever. 1st time. I went in to ask for a new rear window as I broke it by accident. They told me it would be a few weeks and they would get in a window. So, after a month I called and no one knew about my order. They had no window nor was there any evidence they ordered a window for me. 2nd time. I asked them to change the oil and check out my manifold gasket leak. I came back and they replaced the oil but didn't look at the leak. One guy who works with me ALSO asked them about a rear window. haha. Again, no one ordered one. 3rd time I ended up needing lifters. I Was told someone would call me for a rental the next day and also they would call to lmk about my truck and what the issue was with it. No phone call. So, I came in the next opening day and the service guy said "Oh, yeah. The rental people just left" So, another day no rental. No phone call. I spoke to the assistant manager while I as there. I just wanted to let him know of the issues we have been having with no one communicating. He assured me he would reach out the next day. Guess what? No response. So, if the assistant manager can't make a call back to me then how would anyone expect his service managers to call me back. LOL We have 2 other incidences of no communication. It's like I Am bothering them with bringing in my vehicle. Jerry Ulm in Tampa was EXCELLENT and always took care of me. They communicated with me during any visit. Lakeland doesn't have any communication whatsoever. They are the worst. I just can't believe they are still in business! From what I saw though all their guys were standing around looking at their phones laughing about something on the internet. I guess no one has work to do. haha. Unbelievable. UPDATE After they finally fixed my lifters and had the truck running a month, the check engine light came on again. So. I took it back and they kept the vehicle for OVER A MONTH and told me nothing was wrong. I again asked about the manifold gasket leak. I was told there was no leak. I took my truck to Tampa Jerry Ulm Dodge to have it looked at. Not only was there a manifold leak it was CRACKED. No one in Lakeland even looked at it. Tampa sent me pictures and a video of the crack AND numerous other issues. Rear seal leak, etc. Had they pointed these things out to me in Lakeland I would have just bought a new truck. Lakeland Dodge service is THE WORST. I shouldn't have to ask numerous times to have an issue looked at. They do not care. No one cares at all at this place. I have called and no one has EVER reached out to me. So, I traded my truck in for a Chevy. For over 20 years I have been a Dodge fan but no longer. Lakeland Dodge will NEVER get my business again....and I can't afford to take it to Tampa Dodge even thought they were great. It's sad that it's an hour drive for me. Had Lakeland Dodge cared even HALF as much I would have bought a new Dodge truck. It's very sad. More

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Tyrin and Tyler were amazing! ! Hospitality iof entire building! Very family oriented I will definitely be returning ! Hospitality iof entire building! Very family oriented I will definitely be returning More

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Service department sucks can't get a hold of manager. And their mechanic are no better And their mechanic are no better More

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Very quick Service 30 minutes in and out oil change tire rotation. Great price happy customer!! rotation. Great price happy customer!! More

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They priced me one price then over charge me. They said it took more oil then though. What, you are dodge ram dealer and you don't know how much oil my truck take! I go to the dealership some I d They said it took more oil then though. What, you are dodge ram dealer and you don't know how much oil my truck take! I go to the dealership some I don't get this treatment. You must have back yard mechanics. More

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They have great service. Very fast and easy customer service to deal with. Will go back again. Very fast and easy customer service to deal with. Will go back again. More

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Nice dealership very clean and neat service was good and service writer was great to deal with . service writer was great to deal with . More

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Fantastic place to do business. Very professional. Would recommended to my friends. Love the service. Very professional. Would recommended to my friends. Love the service. More

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Fast service great service very helpful. All your employees did a wonderful job. I will be back All your employees did a wonderful job. I will be back More

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