This is a horrible dealership!!! I found myself in need of a car as soon as I found one I wanted. I found one online at this dealer, it was a 2016 Comvertible Ford Mustang, I talked the salesman, test drive the car, they ran a credit check, we haggle about the price, etc. I told the salesman I didn't want to have a 70 months payment The samesman (Rick) asked if he could get the same payments he quoted for 70 months to 60 months would I be interested, I told him I would,,then he went away to talked to his "sales manager" (Randy). They both came back and Randy came across of a jerk actually. . The sales price was $16795.00, which seems like a decent deal, but the added aniother $799 for a "recon" or "dock" which in lamans terms means what the put into the car after they bought it, (changing the oil, check it over, etc). Does anyone wonder why the don't include that in there sales price instead of misleading you when the list the car so you have a better idea what you will be paying? They love to misleading potential customers!! It's not illegal (because they say it was in the information mentioning in the add, "other taxes, and "fees" and MAY apply, but it is unethical!! Why don't dealer just include that in the asking price upfront?? BECUASE THEY US BAIT us to get us there... I told Rick and Randy I would sleep on it. They asked if there was anyway "we could wrap up the deal? I told the I would let the know first thing in the morning.
So after thinking about it and doing further research, I decided to get the car and email (Amy) around 6 AM to tell her I would take the car and have the paper work ready when I got there because I am on a tight schedule. About 2 or 3 hours later I get a call from Chris who does the financing and the payments were the same, but for 3 months longer which meant another $1056 in total payments. So you add $1056 + $799, the.orginal price wasn't not what they advertised. Not that they lied out right, but they definitely mislead me and I am positive I am not the only one. I went round and around with Amy (my original contact sells person), and she explained that they didn't exactly say they could get me that price, but that asked me if "they could", would I buy it. Again, play on words and misleading. But in the end, I needed a car and I didn't have time to keep waiting and researching. So, I told Amy I would be there after I got off of work at 4 PM. She asked if I wanted to set up an appointment and I told her yes, I would be there between 4:30 and 5:30. I rushed home showered and arrived at the dealer at 5:35. I went in and a salesman met me and asked who Inwas there to see. I told him Amy. He went to find Amy (I was surprised Amy was there becuase she told me over the phone it was her off day and she came in when I emailed her... About 5 or 10 minutes a lady (AMY's BOSS) came out and asked if I was there for a car? I said, "the paperwork was suppose to be ready?" She said "We literally just SOLD THE CAR!!!" I went balistic!!! She apologize several times but the did not help. She said she knew how I felt, she has no CLUE how I felt and what their incompetence did, It set off a chain reaction that is way to long to explain here, but again, she didn't have a clue. She said there was miscommunication.. You think!!! Then she had nerve to ask why I didn't put down a deposit!!! BECAUSE NO ONE ASKED FOR A DEPOST!!!, I told Amy I would buy it! As far as I knew, and lead to believe, the car would be ready when I got there. If Amy (I don't consider this Amy's fault) or her supervisor had asked for a deposit, I would have given the my credit card information over the phone when I was talking to her. BUT, since I made plans to pick it up and she knew it, a deposits was never mentioned.
And I guess to rub salt in the wound, I got a call about and hours after I left the dealership from very nice lady but totally unaware of the incompetence of the company she works for, and she said "you had an appointment here today, and..." I cut her off, I said yeahhhh, but you sold my car!!" She said, I guess they forgot to cross you out of the system. So, that means I was totally in their system and they still sold the car I was planning to buy!!!
So, you can buy from this dealership, but I would strongly urge you to look elsewhere, there are better and more up front dealers around. I knew the customer review had the rated at a 3 star, but I took a gamble and lost.. BIG TIME!!! Don't do it, go somewhere else., anywhere else. If you go there, you can't say you weren't warned:) I wished Incoukdnsay writing this review made me feel better, but it doesn't. Their incompetence will cost me hundreds over the next 5 or 6 years and J still need a car. They are horrible..