Julie Kinney | Page 5

I arrived at the scheduled time, the person who I was scheduled with was no longer working at the dealership. So Julie came out to assist, very friendly, courteous, knowledgeable, on point with my servic scheduled with was no longer working at the dealership. So Julie came out to assist, very friendly, courteous, knowledgeable, on point with my service, she made me feel like a rock star! And as of all the cars there, mine was the most important!🤩GREAT customer service!!. If she didn’t know the answer to my question she immediately got on the phone to check with someone who did. I will definitely be coming back to Grubbs Infiniti for all my car needs, and I will make sure to schedule with Julie Kinney as my service advisor. She ROCKS!!🤩🤩 More

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Friday, 06-18-21 at 4:10pm. I took my Q70l in for an oil change without appointment, Julie came out and took me right in. She was professional, quick and no nonsense regarding how log the change would take change without appointment, Julie came out and took me right in. She was professional, quick and no nonsense regarding how log the change would take and what if any additional maintenance or service was found needing attention. The service was provided under the time estimate at a great price and a top quality wash and vacuuming for no additional charge. I was provided without pressure a complete list of all addition scheduled maintenance suggested by Infinity. I look forward to my next visit and recommend Julie as your point of contact for your vehicle repair and services as well. 5 out of 5 stars from me. Thanks Grubbs and Julie. S. NRH, Texas More

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Thank you so much for the awesome service. Julie is A1 and always makes me as a Grubbs customer feel comfortable with the entire service and always makes me as a Grubbs customer feel comfortable with the entire service More

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I Always receive great service. I have dealt with Paul, Julie and Todd. All of them treat me like a valued customer. They have refreshments in there waiting area, which makes it nice. They keep you in comm Julie and Todd. All of them treat me like a valued customer. They have refreshments in there waiting area, which makes it nice. They keep you in communication about your car More

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Used the Grubbs service department and was so impressed with the experience that I will never take my car elsewhere. From the ease of scheduling to the Valet plus service to the service coordinator, everyt with the experience that I will never take my car elsewhere. From the ease of scheduling to the Valet plus service to the service coordinator, everything was so easy and convenient! More

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We have been a customer for years, and we have always been taken care of. Everyone goes above and beyond to provide us with excellent service, time and time again! been taken care of. Everyone goes above and beyond to provide us with excellent service, time and time again! More

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This dealership takes care of its own. When you buy a car here they make sure you are always happy with your car. When I have come in for service they even take care of the little things on my car to keep it here they make sure you are always happy with your car. When I have come in for service they even take care of the little things on my car to keep it looking and running great! More

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Julie Kinney was awesome. Very professional and updated me frequently. She gets the 10+, Golden Star. She was great!!!! The service call taker/scheduler, Marisol??, I couldn't understand her when she said me frequently. She gets the 10+, Golden Star. She was great!!!! The service call taker/scheduler, Marisol??, I couldn't understand her when she said her name, is a completely different story. I have called several times leading up to my service and she is very unknowledgeable, puts me on terminal hold and doesn't ever have any answers and when she responds, it is very curt. She will absolutely ruin a great rating for a service advisor if the client is unaware that even though a service advisor is great but gives a low rating due to this service call taker, it would be very unfair to the service advisor. This call taker needs either be trained, get more training or if she has had both, maybe put her in a different position so that advisors are not unfairly rated due to her inexperience/unprofessionalism. First impressions matter and she doesn't cut it. Your competitor in Frisco doesn't have this issue w the service call taker/scheduler. I reiterate that Julie Kinney was on task and great to work with. I gace a rating of 5 based on her performance only, not based on poor performance of service call taker/scheduler. That girl gets an "F" or a -10. More

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Julie Kinney went over and above with her assistance , she was informative, thoughtful, knowledgeable and very kind. Julie kept in constant contact with me with all my services. I’m grateful for all her h she was informative, thoughtful, knowledgeable and very kind. Julie kept in constant contact with me with all my services. I’m grateful for all her help. More

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Excellent service, diagnostics and convenience. Sam was very helpful throughout the entire process, arranging a loaner vehicle to the concierge pick up. Vehicle was repaired, washed and returned without a very helpful throughout the entire process, arranging a loaner vehicle to the concierge pick up. Vehicle was repaired, washed and returned without a hitch. Thank you Sam. More

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