"Repairs done Elsewhere"
Saved $1200 taking my 2011 Jetta elsewhere for the same work quoted by Heritage. Have a 2 year unlimited warranty on parts and labor compared to Heritage. Ricardo “left” his job in the middle of working with me diagnosing/repairing my vehicle with no contact with me to alert such. I even went into dealership to speak with technician and Ricardo about the repairs needed. Disrespectful behavior to say the least. Julie is unfriendly and told me my car needed to be towed out only to have the tow driver start it right up on flatbed. Started right up when he drove it off as well. Tsk, tsk.....
"Making it happen"
I use Heritage for just about everything service related. My friends Jiffy Lube, which employs only Vets, changes my oil. I had a 10:15 appointment but needed the car back sooner because of a sales meeting. Julie couldn’t promise but said she’d try to push it through. She did. Stuff like that counts for me. I made a last minute purchase of a rear wiper and she herself slapped it on for me. I’ll definitely be back and I’ll be asking for Julie.
"Great Deals-Great Sales Professionals- Great Service Profess"
It is very rare that you find so many great individuals under one roof in a business...Particularly in the automotive industry. One exists at Heritage Volkswagen in Owings Mills...You can’t beat the service or parts department anywhere in Maryland based on my experiences of either ownership or leasing of vehicles.All the various departments work very well together for a efficient and effective operation that results in great customer satisfaction.
"Timing belt "
Excellent service car was ready when they said it would be. Very happy to have had the use of a loaner car while my car was repaired.
Very professional. Julie was wonderful and efficient. Brought my car in for service. They took me right away. Totally painless. I took a walk and they were done
Very helpful, kind and courteous. Above and beyond service looking forward to coming back. Even the van service man was real great too. Even though I didn’t utilize the shuttle service
"Car Detailing-$115 Took three times to do it correctly."
- MISSTREATED CUSTOMERge
I payed $115.00 to have my car detailed. Got it back well!!! dashboard not cleaned, doors still had marks on them, mats covered with oily substance that transferred to shoes, and dry water marks with water on running boards and side of each door. Now the outside!!! half washed, seams not cleaned out, dry water marks, smudge marks not removed, wax wear?, tires 1 not cleaned at all, windshield wipers wiped with oily substance which caused striking. Text to manager, never contacted me, advisor finally called, set appointment. Ok!!! brought car in, service was the SAME!!!,went back and forth with advisor, NO HELP!!!, Assistant Manager came we talked, took car back THIRD TIME!!!, car looked ok. MISSTREATED CUSTOMER
"Julie is service is GREAT!"
I just had my first service done and the team was great very friendly and caring. Julie got me in and out in no time. The only thing that would make it better is if they washed your car after service there were hand prints from the tech all over the outside.
- Kris K
After a car accident, I got repairs through Heritage on my Volkswagen. While my car was there, I also obtained a MD Safety Inspection as I was in the middle of transitioning from PA to MD. Some unexpected needs came up on my vehicle during that process. Julie was incredibly personable and knowledgeable. She took her time in explaining everything to me and ensuring I was comfortable with the services needed. I will definitely refer to her and Heritage again. Also, a man named Joe was nice enough to drop me off at my apartment nearby using the shuttle service until my car was finished. I appreciate how kind everyone was during a stressful time due to unanticipated needs with my car. Thank you!
The Service team at Heritage VW are nothing short of amazing! They understand customer service at its core and have mastered giving us clients the best customer service experience ever! The technicians that fix and maintain my baby (13 Touareg TDI) have been working diligently to ensure that she runs well and that I have no need for concern too. Now that's customer service!