Julio Ramirez | Page 18

Patricia was excellent as usual, and provides great customer service. She takes the time to listen to your needs, offer suggestions, and keeps you informed about the status of your vehicle. Keep up the customer service. She takes the time to listen to your needs, offer suggestions, and keeps you informed about the status of your vehicle. Keep up the great work! More

by TFESMIRE Verified Customer Verified Customer

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Easy to schedule. Prompt service. Nice people. Had my car back pretty quick. I’ll be back. Prompt service. Nice people. Had my car back pretty quick. I’ll be back. More

by davemacauley Verified Customer Verified Customer

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My fuel door cover wouldn’t open and I only had 50 miles range. I was in a jam and the dealership took advantage. My car was there three days, since the part wasn’t ordered timely. On day 2, I requested range. I was in a jam and the dealership took advantage. My car was there three days, since the part wasn’t ordered timely. On day 2, I requested a loaner, but Brian Fudunberg said he couldn’t help me there. The dealership charged me $650, which included $275 for the part. I found the same part on google for $175 (OEM - Infiniti USA). Also, the dealership did an inspection and recommended items that were recently serviced (e.g., spark plugs). The service writer didn’t do a good job keeping me appraised of status and didn’t return my phone calls. Overall, nothing good about the experience. I won’t be back to Infiniti of Thousand Oaks! More

by Asonshine100 Verified Customer Verified Customer

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I have had 20 years of exceptional service. Thank you for being a wonderful dealership. I have leased cars from Dennis. There is a relaxed warmth amongst all the employees. It feels like family Thank you for being a wonderful dealership. I have leased cars from Dennis. There is a relaxed warmth amongst all the employees. It feels like family. Thank you today for Isaiah and Julio. More

by wexmiller Verified Customer Verified Customer

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11 years of great service on my 2014 QX70 . & 2024 QX50 Infiniti. Never a problem. Rv & 2024 QX50 Infiniti. Never a problem. Rv More

by rjvoeltz Verified Customer Verified Customer

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Amazing dealership, Alba Ramierz is fantastic. She provides excellent service always helpful and goes above and beyond. She provides excellent service always helpful and goes above and beyond. More

by erik Verified Customer Verified Customer

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The service was excellent as was the car wash. However, we had an incident with the advertised oil change price. We were sent a card which didn’t indicate it was a coupon. We had to go home to ret However, we had an incident with the advertised oil change price. We were sent a card which didn’t indicate it was a coupon. We had to go home to retrieve the card to obtain the advertised price. The fact that it has an expiration date does not indicate it’s a coupon. It only indicates the price has an expiration date. More

by hals0 Verified Customer Verified Customer

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