Julio Romano

Best customer service, Ben sales person and Ram manager went above and beyond, as always Koons has great sales and service personnel and competitive pricing. I highly recommend this dealership. went above and beyond, as always Koons has great sales and service personnel and competitive pricing. I highly recommend this dealership. More

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They asking the original MSRP for a used vehicle with over 8,000 miles on it. over 8,000 miles on it. More

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Purchased a Ford F-450 for $91K. After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 o After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 off the purchase price so I agreed. Suddenly I get inundated with credit report searchs from at least 20 banks as Koons instead decided to shop my application to anyone and everyone, this activity knocked 30 points off my 800 FICO score. When I show up to take delivery on the car, there is almost no fuel in the tank. The salesman at first wouldn't deliver me the car with a full tank until I threatened to walk (having driver 3 hours to get there). He finally acquiesced, seems to me dropping $91K on a pick up truck ought to get me a free tank of gas. The worst part was after waiting a month, I still hadn't received my registration. I called several times to inquire before I finally get a response from their title clerk. She tells me that they filed for the registration 27 days after I took delivery and that the reason for this ridiculous delay is because "the paperwork had to go to several other desks" before it got to her. I'm sorry but exactly where did it need to go? China?? This dealership is the absolute worst customer experience and customer service I have ever experienced and I have bought over 100 cars in my lifetime. DO NOT DO BUSINESS WITH KOONS!!!! More

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This has been the absolute WORST car buying experience of my life. First they try to charge me more money after I've already paid for the car and driven off, and now TWO MONTHS later I still have not receive my life. First they try to charge me more money after I've already paid for the car and driven off, and now TWO MONTHS later I still have not received my license plates and I keep reaching out via email and have yet to get a response from anyone other than the lady who keeps harrassing me to give them 5 stars for their poor service. I have received so much conflicting information from every single person I have talked to this whole thing is ridiculous, and in the end it seems like I'll have to pay more money plus a penalty to get my own plates because it's been longer than 30 days with absolutely no help or solution from anyone at Koons. Do yourself a favor and go to a different Ford More

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Excellent Experience. Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano) ful Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano) full of patience, who helped me with everything I needed, and explaining every step of the purchase and looking for the best for me needs and service very honest, sincere and friendly, and the same in the area of financing (Tony Anzo) was an excellent experience with him. I can recommended their excellent service. Thank you Julio Romano and Tony Anzo. More

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My buying experience Me and my wife bought a Ford Explorer on 10/25/2016 from this dealership and would like to share my buying experience because I don't want other buy Me and my wife bought a Ford Explorer on 10/25/2016 from this dealership and would like to share my buying experience because I don't want other buyers to go through this type of experience.. I am 59 years old and have bought several cars in the past including Lexus, Corvette, Toyota and Honda. This experiencing was by far the WORST ever. I was referred there bu Costco auto buying program,The sales Person was nice and polite and his quote was reasonablr.. After the credit check the salesman told us the we qualify for interest rate of 0.00% for 48 months or 0.9% for 60 months or higher for extended duration. But when we went to their finance office he already had Contract printed out which had a "warranty added in it. The monthly payment was about $ 150.00 more than what it was suppose to be, I calculated the monthly payment with the quoted rate from his salesman and i pointed that out. He said that salesman does not know anything and the rates he quoted were not true. He said we qualify for 4% rate but not qualify for the 0.9% contrary to what Salesman showed us in writing. i went back and told the Salesman and mentioned about the rate hike contrary to the quoted rate. The salesman firmly said that he was in fact told that we do qualify for all lower rates. He said I don't know why finance office is doing that and creating confusion. He said he is going to talk to the manager about this disparity of the interest rate. He came back and said I "Probably: misunderstood and the offered rate is actually 1.9%. for 60 months. I went back to Finance officers office who already printed out a contract which had about $1900 dollars extra added to it. I questioned it asked about it. He said that is a "buydown amount", the term I never heard from any dealer in the past. He printed two Contracts : one with a extended Warranty and one without Warranty but monthly payment was not much different. The mysterious "buydown" amount of 1892.11 was still listed there. Basically he left us no choice but to pay for the Warranty if we wanted 0.9% interest rate The monthly payment now was about $879.00 instead of $840.00 meaning extra $39 per month. I started to get headache and wanted it to be over so we signed it thinking at least i was getting some extra Warranty despite the fact that i did not asked for it neither i wanted it. He said Warranty was only $10 extra per month and should have been $600 for 60 months instead of $1892.00 I commented face to face the finance officer about his extremely aggressive, hostile attitude. I told him he is very impolite and added things in the contract without our consent and left us no choice but to buy the Warranty. To conclude this was the worst car buying experience i ever had. The dealership staff we encountered is dishonest, misleading, and impolite. They misquote interest rates and added hidden "buydown"costs and extended warranty costs without disclosing it properly or obtaining consent from the buyer. This dealership wasted my valuable time. We end up spending 2 hours on the second visit instead of 30 min. They intentionally prepared such a contract which left us with no choice other tan to pay $1900 extra for the "warranty" we did not ask for. Moreover they did not honor the rate they quoted and willfully blamed it on miscommunication between their staff. The finance officer had zero respect for us and for his salesman. Lastly he charged us for extended warranty as listen in the buyers contract but gave us no paper or card indicating that warranty. More

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good service just keep it up well. First of all, I like the way the dealer manage the waiting room. it has hot coffee and food so make u feel quite happy. people are quite friendl well. First of all, I like the way the dealer manage the waiting room. it has hot coffee and food so make u feel quite happy. people are quite friendly over there. More

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