Justice Barger
Justice Barger at Chuck Anderson Ford

Justice Barger | Page 4

Service Conceierge

Chuck Anderson Ford

1910 West Jesse James Road
Excelsior Springs, MO 64024

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61 Reviews
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61 Reviews

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61 Reviews of Justice Barger

March 08, 2023

Dealership Rating
Employee Rating

Had recall on 2020 Escape for fuel injectors. Called and scheduled 2 months after receiving recall notice. Parts came in one week after scheduling, brought car in and left car or repairs. Repai More

by Jimroberds
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dustin Rose

Mar 08, 2023

Chuck Anderson Ford responded

Hi Jim! We understand that it was a frustrating situation. We hope that we can show you that's not how we do business if we can help it, and that it was out of our hands.

Mar 08, 2023

Chuck Anderson Ford responded

We appreciate the clarification. Unfortunately, this is review is a reflection on Chuck Anderson Ford and not Ford Motor Company. The Hot Line is sometimes incredibly helpful, and quick....other times, it leaves a little to be desired. We're sorry for the inconvenience and hope next time it's a much better experience!

Mar 08, 2023

Jimroberds responded

My issue really isn’t with Chuck Anderson, it is with Ford. When is a HOT line in fact a HOT line why does it take days for a response. We both wasted time and money (gas) not cheap. Still disappointed.

March 02, 2023

Dealership Rating
Employee Rating

Comfortable waiting area. Friendly staff efficient easy to make an appointment clean spaces la la More

by drsid7500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Morgan, Dustin Rose

Mar 03, 2023

Chuck Anderson Ford responded

Thanks for the 4-star review!

January 30, 2023

Dealership Rating
Employee Rating

Best service department I have ever used! Customer service supported highly trained technicians who work in the cleanest garage you will ever see. By the way you can see, the shop is in ful More

by Teaveling man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Palmer, Brenda Riles , Grace Morgan, Dustin Rose

Jan 30, 2023

Chuck Anderson Ford responded

Thanks for the kind feedback! We look forward to seeing you again in a couple of weeks!

January 29, 2023

Dealership Rating
Employee Rating

Overcharged for labor for replacing the variable cam cylinoid on my 2016 Ford f150. Only takes 1 hour book time and I was charged for apx 2 hours. Also had an apt for brake and rotor replacement on Thur More

by kjtaylor8902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grace Morgan

Jan 30, 2023

Chuck Anderson Ford responded

Hi Kelly. We only charged you 1 hour to replace the variable cam solenoid. We had an hour of diagnosis time, plus the repair time, plus the cost of the part, which was roughly $100. We didn't have the solenoid in stock, so we had to order it. I'm sorry it took longer than expected, hopefully we are nearing the end of the slow shipping on parts.

January 26, 2023

Dealership Rating
Employee Rating

Cody and the chuck Anderson team are great! My favorite place to buy my cars! More

by HAMILTONCRAIG49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Anderson, Paul Palmer, Mike Anderson, Ricky Baird, Michael Burton , Cody Anderson, Grace Morgan, Dave Norton, Dustin Rose

Jan 26, 2023

Chuck Anderson Ford responded

Thanks for the great feedback sir!

January 26, 2023

Dealership Rating
Employee Rating

Awesome helpful group of folks. Won’t trust my truck with any other dealership. Thank you! More

by Truck family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Morgan, Dustin Rose

Jan 26, 2023

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

January 16, 2023

Dealership Rating
Employee Rating

Wonderful dealership; great people, top notch technicians and best body shop around. I happy to be a loyal customer for years! More

by Teaveling man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Palmer, Brenda Riles, Celinda Justis, Mike Anderson , Grace Morgan, Carla Rose, Dustin Rose, Kim Wales

Jan 16, 2023

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your continued business and look forward to seeing you on your next visit real soon!

January 01, 2023

Dealership Rating
Employee Rating

They are really friendly and I like going there it's in and get you out help you with everyany questions you have More

by zalexneary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Morgan, Dustin Rose

Jan 02, 2023

Chuck Anderson Ford responded

Thanks for the great review! We appreciate you trusting us with your vehicle, and look forward to your next visit!

December 05, 2022

Dealership Rating
Employee Rating

Fast and great service, easy to work with, clean waiting room, people are nice and Friendly More

by JSHylton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Rose

Dec 05, 2022

Chuck Anderson Ford responded

Thanks for the great review!

December 04, 2022

Dealership Rating
Employee Rating

Very polite and good service. They do need to replace furniture in waiting room. Peeling and broken down. Hard to get out of. More

by Laura Aitkens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Morgan, Dustin Rose

Dec 05, 2022

Chuck Anderson Ford responded

Hi Laura! We ordered furniture about 6 weeks ago, it's supposed to be in anytime!

Dec 05, 2022

Chuck Anderson Ford responded

Looking forward to seeing you next time!

Dec 05, 2022

Laura Aitkens responded

That is great. I will enjoy setting on them next oil change. I love this dealership only a few blocks from my house.

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