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Justin Charles
Justin Charles | Page 14
Service Consultant
State Line Nissan
10401 Madison Ave
Kansas City, MO 64114
170 Reviews
Dealership Experience
8 yrs, 5 mos
Specialties & Trainings
Nissan Certified
170 Reviews of Justin Charles
November 23, 2018
Regular maintenance The very very best service center and service technicians and service management. I’m always pleased!!!! Definitely I would not go anywhere else and r The very very best service center and service technicians and service management. I’m always pleased!!!! Definitely I would not go anywhere else and recommend them everyone More
by UPSTEPBYSTEP2
Verified CustomerOther Employees Tagged: Jeff Johnson
November 20, 2018
Timely service experience Every helpful with mileage maintenance. Helpful on staying on top of recalls and what needs to be done at the time of service. Great customer service. Every helpful with mileage maintenance. Helpful on staying on top of recalls and what needs to be done at the time of service. Great customer service.💯 More
by DANIELSJACQUELINE9
Other Employees Tagged: Sammy Nasr
November 20, 2018
Jeff was extremely friendly and honest Jeff explained that they were short two mechanics because of the holiday and assured we would be finished in a reasonable amount of time. He called sa Jeff explained that they were short two mechanics because of the holiday and assured we would be finished in a reasonable amount of time. He called said the car was ready before the estimated time. More
by Danny P
Other Employees Tagged: In Memory of Floyd Crowley, Jeff Johnson, Sammy Nasr, Bobby
November 20, 2018
Two plus hours for an oil change. What rating would you give I called last Friday and specifically asked what day this week would not be busy for an oil change and tire rotation. I was told that Monday was the b I called last Friday and specifically asked what day this week would not be busy for an oil change and tire rotation. I was told that Monday was the best and 11:00 AM would work. I pulled up and saw three vehicles parked outside the garage door and I should have just turned around. I went inside and stood for five minutes waiting for someone to help get this process started and then went into a packed waiting room after waiting an hour a woman pulled a salesman aside and said she had been waiting since 10:00 AM and they had not even started on her car yet! Others also made the same comment how long they had been waiting and even said if they knew it would be this long they would have come in another time. All they asked was a courtesy call to tell them the service shop was behind. Finally after two hours a person came out to tell me that they had the oil changed and tires rotated but that they suggested that I have the battery terminals cleaned off as they saw corrosion. (This is the same thing they told me at the last oil change which I refused) I asked if they would just clean it up and they said it would be $35. The tire rotation was $25! So I asked if they could simply clean it as a good customer service practice and she said no even though I had been waiting that long. I get free oil changes as a result of buying my car there but you know what, I an considering paying to get it done elsewhere to avoid the dysfunctional way you operate. It was the worst experience I have had in a long time. As an aside, the salesman promised free oil changes for those who were waiting for so long and I never saw him come back into the room. The woman who was there an hour before me was still waiting when I left. Incredible. None of the people gave me there name so I don't know who was involved. The person who refused to clean the battery terminal as a courtesy was female. More
by JEFFREYL1
Other Employees Tagged: He did paperworkn while I stood in front of him waiting for five minutes when I arrived
November 20, 2018
Winterizing the Vehicle. Once again, I came to this particular Dealership to have my vehicle serviced and winterize for the upcoming winter season. They were exceptional with Once again, I came to this particular Dealership to have my vehicle serviced and winterize for the upcoming winter season. They were exceptional with everything from Customer Service to appearance of the facility, detailing everything that was being done with the vehicle and why it was necessary or recommended. They had clean restrooms and nicely stocked snacks and bottled water, fresh coffee with all the essentials, free Wifi. More
by WILLIE.CAPERS
November 19, 2018
Friendly and efficient. I bought my first Nissan in 1995 and I have always had my car serviced at the 103rd Street location. I have always found the employees friendly, atte I bought my first Nissan in 1995 and I have always had my car serviced at the 103rd Street location. I have always found the employees friendly, attentive and willing to work with the customer. Thank you. More
by TFWILKERSON
November 17, 2018
Service Justin is a great asset for the service Dept. He is always friendly and careful to explain the service before and after each time I am there. Justin is a great asset for the service Dept. He is always friendly and careful to explain the service before and after each time I am there. More
by ROBERTDWILTSHIRE
November 15, 2018
Review if experience This is my first time back at this location. My previous service staff was not there anymore but Justin Charles jumped in greeted me warmly, found out This is my first time back at this location. My previous service staff was not there anymore but Justin Charles jumped in greeted me warmly, found out my needs, got my car seen in the time frame he quoted and gave me recommendations for future service. He was very hospitable and customer oriented! I will be back to this location! Bye Fenton nissan! More
by ALHB83
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