Justin Charles | Page 16

More service advisors need to be like Justin Charles Initially took my car in for an oil change. During the complimentary multipoint inspection it was discovered my left inner cv boot was torn and leakin Initially took my car in for an oil change. During the complimentary multipoint inspection it was discovered my left inner cv boot was torn and leaking - exact same cv boot that I had repaired earlier in the year. Jonny Grogan, the service advisor, said he will check on the part needed to fix the cv boot; if it's not in stock he will order it and call me when it's in. Almost two weeks after my oil change I haven't heard from Jonny so I called and left a message. I called again a day later - being Friday now - after still not hearing from him and was able to talk with him then. He said he will check on the part and that it may be on backorder and he will call me right back. Surprise, surprise I did not get a call back. I call again after the weekend - it being Monday now - and was able to talk with Justin Charles. Justin kept me on the phone while he checked to see if the part was available to repair the cv boot. But first we had to verify it was in fact the left inner cv boot that needed repaired since there were no notes about it in my file. Justin was able to get my car in, provide me with a loaner car, and get my car fixed all within 4 hours of speaking with him. If not for Justin's customer service I would not be giving the rating I am. All service advisors should follow his example. More

by OP Verified Customer Verified Customer

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Fantastic Service State Line Nissan goes above and beyond with their service. We really appreciate them and recommend them as well. They are fantastic in every departm State Line Nissan goes above and beyond with their service. We really appreciate them and recommend them as well. They are fantastic in every department. More

by Us Verified Customer Verified Customer

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Very personalized and valued approach without being pushy. State Line Nissan is where I purchased my Maxima 3 years ago and have had it serviced for oil changes and other routine maintenance since. The people State Line Nissan is where I purchased my Maxima 3 years ago and have had it serviced for oil changes and other routine maintenance since. The people working there are extremely friendly, knowledgeable, and have a passion for what they do. I feel they have my best interest in mind and I will continue to partner with State Line Nissan for my ongoing service needs. More

by BURBAN0 Verified Customer Verified Customer

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Wrong service I told the guy to fiz my tail light but he charged me for brake lights and didn't fixed the tail lights so that was the wrong part done I told the guy to fiz my tail light but he charged me for brake lights and didn't fixed the tail lights so that was the wrong part done More

by huzaifa678 Verified Customer Verified Customer

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Oil change We took our 2014 in for routine oil change oil filter and wiper blades. All done well. We appreciate being treated as valued customers always We took our 2014 in for routine oil change oil filter and wiper blades. All done well. We appreciate being treated as valued customers always More

by CUKYHARVEY Verified Customer Verified Customer

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Excellent service Justin always takes good care of me whenever I need anything done to my car. I appreciate the speedy service & open communication about how things are Justin always takes good care of me whenever I need anything done to my car. I appreciate the speedy service & open communication about how things are going. More

by CRLOVELL Verified Customer Verified Customer

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Top Notch!!! State Line Nissan service department is excellent in getting me in and out for my oil changes. I purchased lifetime oil change and tire rotation serv State Line Nissan service department is excellent in getting me in and out for my oil changes. I purchased lifetime oil change and tire rotation service when I purchased my Nissan Cube....it is hands-down the best and most reliable vehicle I've ever owned. The service department is very proactive in letting me know about my required maintenance and they have always answered all my questions. More

by KC Cuber Verified Customer Verified Customer

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Oil changed The staff was very helpful and they took great care of my vehicle and the price was very reasonable. Great team ! I will return very soo The staff was very helpful and they took great care of my vehicle and the price was very reasonable. Great team ! I will return very soo More

by JONATHAN_SMITH Verified Customer Verified Customer

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My visit seemed to be get him get him out, in just for serv Did not take time to address a couple of concerns I had . Do not remember the individual I spoke to. Looking to fix a couple of items on my truck. Did not take time to address a couple of concerns I had . Do not remember the individual I spoke to. Looking to fix a couple of items on my truck. More

by SAYALA2 Verified Customer Verified Customer

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Was able to still get the service due to you guys computers What's a good experience and didn't have to wait long do two computers being down just was glad to get the work finished thank you What's a good experience and didn't have to wait long do two computers being down just was glad to get the work finished thank you More

by jackierobertson0 Verified Customer Verified Customer

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