Justin Crisp | Page 3

Glenn Polk Ford responded

That is a winning combination, and I am glad it stood out to you. Lori, Brooke, and Justin do a great job being professional, knowledgeable, and skillful while still keeping things prompt and courteous, and that balance matters. I really appreciate you recognizing all three of them and trusting our Ford service team to take care of you.

Glenn Polk Ford responded

This is wonderful to hear. Knowing our team’s training, responsiveness, and genuine love for what they do came through in your experience means a lot to me. When people enjoy their work and care about serving others, it shows, and I am grateful you felt that from start to finish. Thank you for trusting us and taking the time to share such thoughtful feedback. Happy New Year.

Glenn Polk Ford responded

I appreciate you taking the time to share this. I am glad the service itself went well, and I also appreciate the honest feedback on communication, because that is an area we should always be striving to improve. Clear and timely updates matter, and I will be sharing this with our service leadership so we can tighten that up moving forward. Thank you for trusting us with your vehicle and for helping us get better. Happy New Year.

Glenn Polk Ford responded

Looooove it!!!!!! That kind of loyalty truly means a lot to me. Choosing to buy multiple vehicles with us and trusting us with all your service, especially when there is a dealership so close to home, says everything about the relationship we value. Knowing you are willing to make the drive to Gainesville tells our whole team that the way we take care of people matters, and we do not take that lightly. We are grateful for your continued trust and always look forward to taking care of you again. Happy New Year.

Glenn Polk Ford responded

That is great to hear. Justin Crisp does an excellent job making sure repairs and costs are explained clearly, and that top-shelf service feeling is exactly what we want every visit to be. I appreciate you recognizing him and trusting us with your service needs. Merry Christmas.

Glenn Polk Ford responded

Thank you for sharing this. I am really glad everything went smoothly from start to finish and that Justin Crisp took great care of you along the way. We appreciate your trust and are grateful you chose to do business with us. Merry Christmas.

Glenn Polk Ford responded

Thank you, David. I’m glad to hear everything was completed on time and exactly as promised. Justin does a great job taking care of people, and I appreciate you recognizing his help, including making pickup easy. We’re grateful for the trust you placed in us and appreciate you sharing your experience. Merry Christmas.

Glenn Polk Ford responded

Thank you for sharing this. I’m glad our service team was able to turn around a big repair that quickly and still take good care of you along the way. We really appreciate you continuing to trust us with your truck, and it means a lot to hear you feel well taken care of each time you’re here. From our family to yours, thank you. Merry Christmas.

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team took such good care of you and made the process easy. We’re always happy to help, and being able to pick up your truck in Sanger is just one of the ways we try to make life simpler for our customers. Really appreciate your trust in us.

Glenn Polk Ford responded

Thank you for sharing this. I’m really glad to hear your service experience went smoothly and that the team made everything easy. We appreciate the recommendation and your support. Hope we get the chance to help you again down the road.