Justin Dressel | Page 7

Long story short: Everyone I worked with at Daniel’s BMW while going through the process of purchasing my M340i was absolutely fantastic! Justin Dressel was my point of contact in sales and he was absolutel while going through the process of purchasing my M340i was absolutely fantastic! Justin Dressel was my point of contact in sales and he was absolutely fantastic from beginning to end - he helped me narrow down what I was looking for and answered all of the questions I asked (there were a lot) and he went above and beyond to help me get into the right car. The day that the M340i I was hoping to originally test drive/purchase became available again, he texted me right away and set me up with a test drive within an hour. When going over the financing and signing all the paperwork, Brian was extremely personable and actually made signing everything enjoyable! I am extremely picky and mentioned a handful of small cosmetic issues (I purchased a used car) that I was hoping to have addressed and every single one of them was taken care of without any kind of pushback and they were more than happy to ensure that I got exactly what I was looking for. Everyone at Daniel’s goes above and beyond and I can honestly say that I have nothing bad to say about anyone or anything about my experience. All in all, after dealing with an extremely frustrating situation at my prior dealership (Lehigh Valley Acura), my experience from beginning to end with Daniel’s BMW was nothing shy of excellent and would recommend going here for your next vehicle purchase! Long story long: I started shopping around for a new car after the rear window of my 2019 Acura RDX A-Spec shattered from corner to corner for no apparent reason. A couple days after the window shattered, I went to the dealership where I purchased/serviced the vehicle, Lehigh Valley Acura. I talked with my usual service advisor (the service advisors are absolutely fantastic by the way - I have an issue with how the service manager and Acura Corporate handled the situation as a whole) and within three minutes, she informed me that there was a TSB (Technical Service Bulletin) associated with my vehicle. The rear window exploding is a known issue in 2019 and 2020 RDXs due to the incorrect rear defroster grid being installed at the factory. After finding this out, I asked if this would be covered since it’s a known issue that they caused - the answer was no. I asked why wasn’t this recalled and addressed before it happened if this is a known issue - I was given the reason of: “Because it’s not a safety concern since a person would not be in the trunk of the vehicle.” I then asked what the dealership would be able to do for me since I am a frequent customer and had all of my services completed there - replaced my passenger side mirror (paid out of pocket) after it was damaged, inspection/emissions, oil changes, brake fluid flush/service, new tires installed and alignment completed, etc. The service advisor brought this question to the service manager who decided that they would not be helping me in any way aside from providing me with a phone number to contact Acura Corporate and file a claim. After speaking with Acura Corporate, I was informed that they would not be covering the replacement at all with the exception of potentially being reimbursed through Acura/Honda Goodwill. I was told that owning a 2007 TSX that had all of it’s major services completed at an Acura dealership over the course of the last 183k miles of owning the car and buying a certified pre-owned 2019 RDX A-Spec (and the associated extended warranty) and completing every single service at the Acura dealership still wasn’t a guarantee that they would provide any type of financial assistance. I can afford to replace the window, it was just a matter of principal at this point since they were telling me it was their fault and they were going to do absolutely nothing to resolve the problem they created for me since my vehicle’s mileage exceeded that of the factory warranty. I paid my deductible, had the window replaced through Safelite on a Friday, put a deposit down on a BMW M340 More

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Clean, bright and welcoming building. Justin was knowledgeable and took time to work with us in the purchase. Justin was knowledgeable and took time to work with us in the purchase. More

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It’s been a pleasure doing business at Daniels BMW the staff there are very professional & knowledgeable.I have been a customer since 2009 and I still feel the same now as I did then.Their website is easy staff there are very professional & knowledgeable.I have been a customer since 2009 and I still feel the same now as I did then.Their website is easy to navigate while they go the extra mile to satisfy the customer. More

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Even though there was some construction going on in the parking lot , still everything was well organized and the employees were very helpful parking lot , still everything was well organized and the employees were very helpful More

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My experience with Mohammad and Daniels BMW was first class. Mohammad was very knowledgeable and helpful. If you are looking for a new or used car I would recommend Mohammad and Daniels BMW. class. Mohammad was very knowledgeable and helpful. If you are looking for a new or used car I would recommend Mohammad and Daniels BMW. More

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Ordered my new BMWx3 from Justin and the folks at Daniels BMW. Had to have it specialty ordered for the color I wanted. Was told might be about 2 months. I received the car of my dreams in about 4 weeks. Jus BMW. Had to have it specialty ordered for the color I wanted. Was told might be about 2 months. I received the car of my dreams in about 4 weeks. Justin kept me informed every step of the way. The staff is courteous, helpful, knowledgeable and dedicated to the customer leaving with the car they want. I would highly recommend this dealership. More

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Excellent Service, No Pressure, Professional, & Courteous. We went out of area to purchase a vehicle and very happy we did. Thank you to all at Daniels BMW. Courteous. We went out of area to purchase a vehicle and very happy we did. Thank you to all at Daniels BMW. More

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Justin was awesome he put up with a lot from me going back and forth on the car texting, e mailing and calling. He had a lot of patience I would recommend his service to anyone interested In buying a BMW back and forth on the car texting, e mailing and calling. He had a lot of patience I would recommend his service to anyone interested In buying a BMW at Daniels. I want to thank him for everything he did for me to get the 530xi. Thanks again Justin!! More

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It’s a very good dealership they treat me as a friend I got what ever I need I’ll refer them to a friend got what ever I need I’ll refer them to a friend More

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It was a good experience, every one was very friendly from the front desk to the sales person. from the front desk to the sales person. More

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