Justin Elrod | Page 2

I don’t write reviews often, but I felt that great service should be recognized. After searching my local Jacksonville market for a new Toyota 4Runner Limited, I became exhausted with the typical deal service should be recognized. After searching my local Jacksonville market for a new Toyota 4Runner Limited, I became exhausted with the typical dealer run around and inflated pricing premiums “due to demand”. In a last ditch effort, I reached out to Fred Anderson Toyota in Charleston, where my brother lives. It was a totally different experience!!! No pressure, just the facts from the beginning through delivery. I first spoke with Devon in the internet department. Very helpful and walked through options and pricing available for both new and preowned that were available or soon to be available. Again, no pressure, just the facts and bottom line price without the games. Once we selected the vehicle, Andre took over. He couldn’t have been more helpful throughout the paperwork and delivery process. Great communication both telephone and text even after hours. Justin handled the finances and registration. He also laid out options for extended warranty, financing and lease options. Although I did not opt for any additional options, there was no pressure and just the facts. Justin was extremely responsive with great communication as well. The day of delivery finally arrived yesterday. We met the team in person for the first time. We arrived at about 5pm. The car and all paperwork were prepped and ready to go. Andre ran through a quick orientation of the vehicle that took about 30 min or so. We were on the road back to Jacksonville by about 5:30. A fast and professional 30 minute turn around. Thanks for all of your help guys. I would highly recommend Andre, Justin and their team. This is how car buying should be. Mark More

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Our first-ever car purchase in US has been smooth and successful through the help of JJ Kasarjian at Fred Anderson Toyota of Charleston. He assisted us to get our preferences at a good deal, and professi successful through the help of JJ Kasarjian at Fred Anderson Toyota of Charleston. He assisted us to get our preferences at a good deal, and professionally addressed all our queries. He didn't pressure us to decide immediately and offered us a lot of options to ensure that we'll make the best possible choice. Justin also from the finance department also accomodated us warmly. Overall, we highly commend their work including the whole team! Great job everyone! More

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Fred Anderson Toyota was clean, the staff were very attentive and friendly. I worked with Eric Peterson buying my New Toyota Corolla Hatch, and was never made to wait an extended period of time to meet attentive and friendly. I worked with Eric Peterson buying my New Toyota Corolla Hatch, and was never made to wait an extended period of time to meet with him. Overall a very pleasant series of experiences. Eric was great about reaching out with quotes and information about delivery dates, and worked to make my purchase as easy as possible. Justin made the loan process straight forward and easy as well. Again a very pleasant experience. More

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I came in to find a replacement vehicle - mine was totaled in an accident. Alex met us at the door, and proceeded to walk us through all the available options after determining what we were looking fo totaled in an accident. Alex met us at the door, and proceeded to walk us through all the available options after determining what we were looking for. He was very professional, competent, friendly, helpful, and within a short amount of time we found the perfect car! I am extremely pleased with both Alex and Justin, and will certainly be coming back again for future needs. Thanks guys! More

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Great experience and Ken was very patient and professional. He helped us find the right vehicle. Would highly recommend. professional. He helped us find the right vehicle. Would highly recommend. More

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Eric was professional, knowledgeable and extremely easy to contact. He kept me updated as I had sold my car and was waiting for a new one. He was timely and was able to give me the best information he good to contact. He kept me updated as I had sold my car and was waiting for a new one. He was timely and was able to give me the best information he good given the circumstances. 12/10 recommend! More

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This dealership did an amazing job! They made the process easy and simple. Specifically Eric Peterson did a fantastic job. Although we struggled with the actual delivery of the car, Eri They made the process easy and simple. Specifically Eric Peterson did a fantastic job. Although we struggled with the actual delivery of the car, Eric kept us updated and had excellent service quality. I enjoyed working with and buying a car from this location. More

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2 things to beware of, the sneakiness of Finance Dept. I have top tier credit and they claim to find the best rate. Haha!! What a sneaky guy. He tried to offer over 8%. He is xxx dillusional if thinks som I have top tier credit and they claim to find the best rate. Haha!! What a sneaky guy. He tried to offer over 8%. He is xxx dillusional if thinks someone with top credit should get over 8%, when I normally get 2.75 to 3.5%. When I balked to walk out, he magically found something else just over 6%. Yeah 2% is not a huge deal but still. I know dealers make money on interest. Advice, shop your own loan terms before dealing with Fred Anderson's finance guy. I feel bad for many of the buyers getting taken advantage of by him Second, recently bought a car here at Fred Anderson Toyota thru Kahlil. He is a good salesman for the most part, knows his cars and very thorough without any xx in terms of buying a car. Very transparent on loan options. Made the experience good. Except the dealership offer on the website for a $25 visa giftcard is a lie. Kahlil also said its ok didnt have the '"confirmation" handy. But he called me a week later and said it would be sent out. As I did test drive a couple cars and bought a car. Aside from the lies by him about promotions apparently as more than 30 days later still not received anything, the dealership is a-ok More

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Brandon did an awesome job getting me the truck I wanted. I knew what I wanted on it and what I didn’t want on it and he accommodated that. He found one that had everything I wanted. He kept me updat wanted. I knew what I wanted on it and what I didn’t want on it and he accommodated that. He found one that had everything I wanted. He kept me updated the whole time and when it arrived he made sure it was exactly what I wanted! More

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Andrey was very helpful and quick with getting us in and out once we knew what car we wanted. He was great to work with. out once we knew what car we wanted. He was great to work with. More

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