Justin Gundlach

If I could give them a no star review I would. Shady AF!! In April we bought our son his car for his graduation from college. Our 2nd purchase from them. Down payment as gift and he pays the rest. Shady AF!! In April we bought our son his car for his graduation from college. Our 2nd purchase from them. Down payment as gift and he pays the rest. Clean car, single owner and maintained by them. Looked like the perfect fit. It came with a 6 mo, 6000 mile warranty. The car was driven 1006 miles before we noticed after a drive the car would smoke. Appeared to be a valve cover gasket with a drip the would hit the exhaust manifold and burn off. Oil level reads fine, no warning lights. Called them and my dealer put me in touch with the service dept. They advised me they need to diagnose the problem and submit it to the warranty company. I would have to pay for a tow. They also advised I would not be covered as in the "breakdown clause" gaskets are not covered although technically the car is not broken down. Talked with my dealer again who agreed it has to be diagnosed in order to submit it and I need to get it in. I confirmed the "warranty" is good at any BMW dealer or ASE shop. I have a BMW dealer a mile from the house safe enough to drive it there with no worry. My diagnosis was spot on. No only did they find that but advised it needs a belt and recomends brakes. OVER $4000 worth of work. The car was 15K. They also confirmed the warranty denied the claim. Warranty is not worth the paper it is printed on!!! And although my dealer said Motor Werks would make it right in the end today I was informed "I'm on my own for the bill." I have had quite a few cars in my life and never have had anything major fail with only 55K miles on it. BMW should be embarrassed. I should have looked here first and seen the overall majority of the reviews are 1 star. Mark it up to tuition and a costly lesson learned. Motor Werks has zero reputability and no honor in the products they sell. More

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Justin is very kind and professional. I highly recommend him as your BMW service assistant I highly recommend him as your BMW service assistant More

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Justin is very kind and professional. I highly recommend him as your BMW service advisor I highly recommend him as your BMW service advisor More

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Justin went above and beyond when servicing my car at BMW motor Works. Highly recommend. motor Works. Highly recommend. More

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Justin is a very professional worker who works to meet the customer’s needs. He is an honest working individual who excels in customer service. the customer’s needs. He is an honest working individual who excels in customer service. More

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Excellent service department. Always dependable work. I like the inspection video they send you. Clean and comfortable waiting area. Always dependable work. I like the inspection video they send you. Clean and comfortable waiting area. More

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Justin Gundlach was courteous and helpful. He was in constant communication with me and was quite knowledgeable. I would recommend him! He was in constant communication with me and was quite knowledgeable. I would recommend him! More

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Justin was very helpful and quick to help with all of my service needs. He answered all of my questions. I will be coming back for future service service needs. He answered all of my questions. I will be coming back for future service More

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Excelente servicio, excelente empleado Angel tiene 20 estrellas! Bendiciones y éxito.Muy profesional Bless you! estrellas! Bendiciones y éxito.Muy profesional Bless you! More

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