Justin Kennedy

Service tech was great and easy to work with. Had a great experience and I am glad I got the service package. Had a great experience and I am glad I got the service package. More

by reece2 Verified Customer Verified Customer

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Everything went well. Service team did fantastic. The only problem is the pressure to complete these pointless surveys. Please do not pressure customers into participating Service team did fantastic. The only problem is the pressure to complete these pointless surveys. Please do not pressure customers into participating in endless surveys. More

by aaronoly50 Verified Customer Verified Customer

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Very professional No pressure I will definitely shop with Ken Garff again for sure and certain with Ken Garff again for sure and certain More

by triplea9 Verified Customer Verified Customer

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They are very considerate of safety and their work. Very nice people to interact with. Very nice people to interact with. More

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This will be a mixed review. I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat sin I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat since I work for my money. I like my Jeep so much we ordered one for my husband. Here is where things get dicey. Ken Garff West Valley you went from a firm 5 to a dismal -20. We cannot get this Jeep finished and delivered. Your empty promises get worse by the minute. No callbacks, no color choices, too many oops. You have hung up on me 3 times today. If you can't get the parts, just tell me you can't get the parts. If someone was handing me ANOTHER 80K I would drink some dark green tin and fabricate those miserable rims. I wish so badly that I would not have done business with you. I think this is the most miserable, short sited experience I have had in a long long time. I am so disgusted with you and your shoddy customer service of which there is none, I wouldn't be surprised if we aborted this decision and you can mess with some other poor stupid fool, who would then be subjected to your special form of pain. But as far as we are concerned you are finished, dragging your feet, hanging up on us, can't, won't, don't think so, and totally and unequivocally finished with you. If we ever get this second Jeep I hope the tail lights work, because it is the last you will see of us. You might not need us but then again you might. More

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Very courteou and profesional staff! They explained everything thoroughly and were very competent at there job. Moved along quickly also They explained everything thoroughly and were very competent at there job. Moved along quickly also More

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I would not recommend lost keys, vehicle , tryed to up sell me stuff that my vehicle didn't need, smokes bad when it didn't smoke when I brought it in. sell me stuff that my vehicle didn't need, smokes bad when it didn't smoke when I brought it in. More

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I’m so glad you asked me for a review because first of all you got my name wrong. And then when I called over there you said you didn’t even have my truck. Which it was there on the side in the back. In o all you got my name wrong. And then when I called over there you said you didn’t even have my truck. Which it was there on the side in the back. In other words you suck🤮 More

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Wow before calling me saying the truck is done make sure it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the key was 45 minutes to an hour More

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Oil change and recall Get one of your service bosses can make up a check list of when you're right out of high school technicians do oil changes so people don't get oil all Get one of your service bosses can make up a check list of when you're right out of high school technicians do oil changes so people don't get oil all over their brand new driveway because somebody doesn't tighten the oil plug or the oil filter More

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