Justin Kielma
Justin Kielma at D'Orazio Ford

Justin Kielma

Service Advisor

D'Orazio Ford

1135 South Water St.
Wilmington, IL 60481

4.9
14 Reviews
4.9

14 Reviews

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Dealership Experience

1 yr

Industry Experience

9 yrs, 6 mos

14 Reviews of Justin Kielma

October 29, 2026

Dealership Rating
Employee Rating

Justin provided good follow up. Pick up drop off team was awesome. The ease of calling in to make appointment and have both cars picked up and dropped off really helped! More

by james.graves0
Recommend Dealer
Yes

Other Employees Tagged: Justin Kielma

October 29, 2026

Dealership Rating
Employee Rating

Service worked with my bill, I was under the impression it would be just my deductible but it was higher but, luckily Julien worked with me and it ended up being about what we spoke about More

by MSEDACKI80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Russo, Julian Brooks

October 28, 2026

Dealership Rating
Employee Rating

You told me the whole fob had to be replaced. Thankfully Justin and Jeff kept to the scope and replaced the key blade only. More

by T
Recommend Dealer
Yes

Other Employees Tagged: Justin Kielma

October 15, 2026

Dealership Rating
Employee Rating

Friendly and helpful when I had questions. Staff was quick and efficient in the service department when I came in to have a recall fixed. More

by ffcindy1240
Recommend Dealer
Yes

Other Employees Tagged: Justin Kielma

October 10, 2026

Dealership Rating
Employee Rating

Great staff service and excellent customer service Fan Fantastic Amazing Awesome Great Best Fun Supper More

by WMFK
Recommend Dealer
Yes

Other Employees Tagged: Justin Kielma

October 02, 2026

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Employee Rating

I am very happy with the service I look forward to coming there for my oil changes More

by JAMESRACE30
Recommend Dealer
Yes

Other Employees Tagged: Justin Kielma

October 02, 2026

Dealership Rating
Employee Rating

AWSOME dealership. Would definitely recommend them again. They are fair and keep in touch thought the whole process. More

by Swishiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Russo

October 02, 2026

Dealership Rating
Employee Rating

What a kind gentleman. Quick and smooth service. Kept me updated throughout the process and found me the best deal on tires. More

by JBROOKS1706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2026

Dealership Rating
Employee Rating

Always kind and speedy. I'm thankful that the come out to my home with my life being so busy . It is much appreciated. More

by j.niuman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 29, 2026

Dealership Rating
Employee Rating

In the long run we purchased 3 vehicles from here going through the service department has been wonderful no issues This issue with my 2017 Escape with 240000 miles on it Was a recall that was taken car More

by G.RICE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian Brooks , Rodger

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