Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.5
152 Reviews
4.5

152 Reviews

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152 Reviews of Justin Payne

May 09, 2026

Dealership Rating
Employee Rating

They will sell you a vehicle that will break down after their service department touches it for an oil change. They will sell you a bad car and have no remorse. These people do not care, do not waste your More

by kayleelaeger
Service Price Transparency
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Recommend Dealer
No

May 08, 2026

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Very prompt with my service and explained everything, answered all my questions. Also looked up my recall notice and gave me information on what to do next. More

by karenmcgill57
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2026

Metro Ford of OKC responded

Thank you, Karen, for the kind feedback. We’re glad Justin Payne provided prompt service, answered your questions, and helped point you in the right direction regarding your recall. We’re always here whenever you need assistance.

April 25, 2026

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We did a tour of the service center and they spent time with us to tell us what we needed to do to upkeep my new truck. Very helpful and knowledgeable. More

by shaunFord
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Patrick Watson, Jesus Esquivel

Apr 27, 2026

Metro Ford of OKC responded

Thank you for your feedback. We’re glad our team took the time to walk you through everything and provide helpful guidance for your new truck.

April 24, 2026

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I appreciate that you offer a shuttle service to get my car and get the oil changed. This service really does help individuals such as myself with low vision issues that sometimes my vision is affected by More

by Brianjamie0314
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Metro Ford of OKC responded

Thank you for your kind words. We’re glad the shuttle service made your visit easier and more convenient. We appreciate the opportunity to assist you.

April 19, 2026

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Employee Rating

The truck came back missing a piece and they are saying it was missing before, which I know it was not. More

by kmueller2006
Service Price Transparency
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Recommend Dealer
No

April 16, 2026

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Great bunch of qualified techs that get vehicles in and out for repairs. Can't beat the service there and would not go anywhere else with my Fords. More

by joseph.eppison
Service Price Transparency
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Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

We truly appreciate your loyalty. It means a lot to hear you trust our team to take care of your vehicles. Thank you for choosing us.

April 16, 2026

Dealership Rating
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Great place to have your car serviced. They take good care of you at Metro Ford of OKC. More

by AJH6920
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

Thank you for your kind words. We’re happy to hear you feel well taken care of by our team. We appreciate your continued trust.

April 15, 2026

Dealership Rating
Employee Rating

Getting in touch with the service department was easy. Frank understood our problem & assured us that they would take care of the problem. He kept us updated on the progress. It was great getting timely u More

by Dave g
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Lopez

Apr 16, 2026

Metro Ford of OKC responded

We appreciate your feedback. It’s great to hear communication was clear and you stayed informed throughout the process. Thank you for choosing THE Metro Ford of OKC.

April 15, 2026

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Employee Rating

the service dept was professional and did the work i had ask for in a reasonable time More

by dleister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

Thank you for your review. We’re glad our team completed your service professionally and in a timely manner.

April 10, 2026

Dealership Rating
Employee Rating

We use Fleet Service center often and they are always great! Always answering questions and getting us taken care of quickly. More

by Travis.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Metro Ford of OKC responded

We truly appreciate your continued trust in our Fleet Service team. It’s great to hear they consistently take care of you and keep things running smoothly.

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