Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.5
154 Reviews
4.5

154 Reviews

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154 Reviews of Justin Payne

June 03, 2026

Dealership Rating
Employee Rating

we have owned our ford for 10 months we had it in the service center twice for oil changes, both time i was able to schedule on line and got right in the service department people are very professional w More

by steven.ratliff66
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Evan Specht, Joshua Ward

Jun 04, 2026

Metro Ford of OKC responded

Thank you for your continued trust in our service department! We're glad Evan, Justin, and the team have made your oil change visits smooth and convenient. We appreciate your loyalty and look forward to helping keep your Ford running its best for years to come.

May 30, 2026

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Employee Rating

I have had a relationship with this dealer for a number of years now and the service is the same as when I first came to know of that location. More

by LLINCOLN85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Metro Ford of OKC responded

Thank you for your continued trust over the years. It means a lot to know that Justin, Wesley, Isaiah, Jared, and the entire team have consistently delivered the same level of service that first earned your confidence. We look forward to many more years of serving you.

May 09, 2026

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They will sell you a vehicle that will break down after their service department touches it for an oil change. They will sell you a bad car and have no remorse. These people do not care, do not waste your More

by kayleelaeger
Service Price Transparency
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Recommend Dealer
No

May 08, 2026

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Very prompt with my service and explained everything, answered all my questions. Also looked up my recall notice and gave me information on what to do next. More

by karenmcgill57
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2026

Metro Ford of OKC responded

Thank you, Karen, for the kind feedback. We’re glad Justin Payne provided prompt service, answered your questions, and helped point you in the right direction regarding your recall. We’re always here whenever you need assistance.

April 25, 2026

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We did a tour of the service center and they spent time with us to tell us what we needed to do to upkeep my new truck. Very helpful and knowledgeable. More

by shaunFord
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Watson, Jesus Esquivel

Apr 27, 2026

Metro Ford of OKC responded

Thank you for your feedback. We’re glad our team took the time to walk you through everything and provide helpful guidance for your new truck.

April 24, 2026

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Employee Rating

I appreciate that you offer a shuttle service to get my car and get the oil changed. This service really does help individuals such as myself with low vision issues that sometimes my vision is affected by More

by Brianjamie0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Metro Ford of OKC responded

Thank you for your kind words. We’re glad the shuttle service made your visit easier and more convenient. We appreciate the opportunity to assist you.

April 19, 2026

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Employee Rating

The truck came back missing a piece and they are saying it was missing before, which I know it was not. More

by kmueller2006
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 21, 2026

Metro Ford of OKC responded

Thank you for sharing your experience. We understand how concerning it would be to notice something missing after service, especially when there’s uncertainty around what occurred. We’d appreciate the opportunity to review this further with you.

April 16, 2026

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Employee Rating

Great bunch of qualified techs that get vehicles in and out for repairs. Can't beat the service there and would not go anywhere else with my Fords. More

by joseph.eppison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

We truly appreciate your loyalty. It means a lot to hear you trust our team to take care of your vehicles. Thank you for choosing us.

April 16, 2026

Dealership Rating
Employee Rating

Great place to have your car serviced. They take good care of you at Metro Ford of OKC. More

by AJH6920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

Thank you for your kind words. We’re happy to hear you feel well taken care of by our team. We appreciate your continued trust.

April 15, 2026

Dealership Rating
Employee Rating

Getting in touch with the service department was easy. Frank understood our problem & assured us that they would take care of the problem. He kept us updated on the progress. It was great getting timely u More

by Dave g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Lopez

Apr 16, 2026

Metro Ford of OKC responded

We appreciate your feedback. It’s great to hear communication was clear and you stayed informed throughout the process. Thank you for choosing THE Metro Ford of OKC.

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