Justin Payne

I went in for a recall and they were so quick to determine if they needed to service the truck. I was in and out in 20 minutes. determine if they needed to service the truck. I was in and out in 20 minutes. More

by garinalt Verified Customer Verified Customer

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Took care of the issue quickly - much appreciated because i had to get back to work. i had to get back to work. More

by dtheisen0 Verified Customer Verified Customer

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Metro Ford is always on point! I will forever do business with their service department because of how professional and personable they are; I will always recommend them! I will forever do business with their service department because of how professional and personable they are; I will always recommend them! More

by simon226 Verified Customer Verified Customer

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Told Randy I think it was to install full synthetic oil and they did not! Very unhappy may do my own servicing so I get what I want. and they did not! Very unhappy may do my own servicing so I get what I want. More

by sparkkky Verified Customer Verified Customer

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They made it easy to get my Ford Expedition brought in and repaired. They picked it up and brought it back. Great service! and repaired. They picked it up and brought it back. Great service! More

by osbbri Verified Customer Verified Customer

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I wish I had gotten a Toyota. I've had nothing but trouble with my escape. Lots of recalls that they can't seem to fix I've had nothing but trouble with my escape. Lots of recalls that they can't seem to fix More

by slavonnesanders Verified Customer Verified Customer

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The one thing I would like to see done is if I come back to have a repair done from an earlier job, I think I should be moved to the front of the line and worked on first. I had a new timing belt and oil pu to have a repair done from an earlier job, I think I should be moved to the front of the line and worked on first. I had a new timing belt and oil pump installed, and after I returned home I had a leak under my truck. Where another oil sensor was installed. Replacing the oil sensor does not take that long. I feel I should have had it done that day, then again your rules, your shop, customer bumped to last. It would be nice to see a customer coming first. Question if I had a more expensive vehicle would I had been treated any differently. I have had my 2000 Ford Explorer Sport for over 22 years and I try to keep the maintenance up so I do not have to buy a new vehicle. Frank Lopez was awesome keeping me informed but having to wait about 10 days, (not counting me being gone for three days and Sundays) just does not make me happy. I know you have a lot of other customers and you can't make everyone happy, but this is my comment. More

by SGFSUNOKC Verified Customer Verified Customer

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Everything is always great from the time I get there til I leave and they do everything in a timely manner I leave and they do everything in a timely manner More

by BIGT127MOBILE Verified Customer Verified Customer

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Very professional service manager! Helped me with some navigation issues and gave me some information about next oil change! Helped me with some navigation issues and gave me some information about next oil change! More

by rob@todcoproperties.com Verified Customer Verified Customer

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They use Ford parts and fluids for the oil change. It's done right and they take pictures of the parts they say need attention. They always try to upsale you on crap you don't need like fuel treatment It's done right and they take pictures of the parts they say need attention. They always try to upsale you on crap you don't need like fuel treatment and oil treatments. Users guide doesn't say use it but the service department does. More

by JIMMYHENNESEY Verified Customer Verified Customer

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