Justin Payne
Justin Payne at Metro Ford of OKC
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Justin Payne

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.9
70 Reviews
4.9

70 Reviews

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70 Reviews of Justin Payne

April 22, 2024

Dealership Rating
Employee Rating

best experience I've ever had with a service department. Justin and Todd were very communicative from start to finish. More

by tonyr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Metro Ford of OKC responded

Thank you, tonyr5, for sharing your experience! We're thrilled to hear that Justin and Todd provided you with the best service department experience you've ever had. Communication is key, and we're glad they kept you informed every step of the way. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!

March 21, 2024

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Employee Rating

Great service and communication prompt callback and scheduling. Was in and out as quickly as told. More

by dodom0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2024

Metro Ford of OKC responded

Thank you, dodom0! We're delighted to hear you had a great experience with our service and communication. Providing prompt and efficient service is our priority. We appreciate your feedback!

March 11, 2024

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Justin is always polite even when I have a million questions. Thank you for all your hard work. More

by aknapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2024

Metro Ford of OKC responded

Hi aknapp, We're thrilled to hear about your positive experience with Justin! Politeness and patience are key, and we're glad he could provide excellent service even with a million questions. If you have any more inquiries, don't hesitate to ask. Thanks for your feedback!

January 25, 2024

Dealership Rating
Employee Rating

Justin and Ryan are always helpful and understanding when it comes to getting our vehicles back to us as soon as possible. They are great to work with. More

by CDAVIS27
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Brosnan

Jan 26, 2024

Metro Ford of OKC responded

Hi C. Davis. We're delighted to hear that Justin and Ryan consistently provide helpful and understanding service to ensure a prompt return of your vehicles. We appreciate your positive feedback and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out.

January 03, 2024

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Great service overall from Justin and others in the service dept. Highly recommend Metro Ford Service! More

by keena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2024

Metro Ford of OKC responded

Thank you for the glowing review, Keena! We're thrilled to hear that Justin and our service team provided great service. Your recommendation means a lot to us. If you ever need further assistance or have questions, feel free to reach out. Safe travels!

January 02, 2024

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Employee Rating

They did a fantastic job at the quoted price. Metro is our preferred dealership to work with More

by david.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2024

Metro Ford of OKC responded

Thank you for your positive feedback, David! We're delighted to hear that Metro Ford of OKC exceeded your expectations and is your preferred dealership. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your trust in us.

December 26, 2023

Dealership Rating
Employee Rating

Justin and Scott are absolutely the best. The repair was done on time and at the price quoted More

by david.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Parrish

Dec 26, 2023

Metro Ford of OKC responded

Thank you for your kind words, David! We're delighted to hear that Justin and Scott provided you with the best service. It's great to know that the repair was completed on time and at the quoted price. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and trust in our services.

December 17, 2023

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I had a horrible experience with two other repair shops beyond words but I took my truck to metro and between Justin and the service tech extreme amounts of work had to be done to correct the issues needle More

by yukon0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lead medium duty mech awesome guy

Dec 18, 2023

Metro Ford of OKC responded

Thank you for trusting Metro Ford of OKC with your vehicle needs, Yukon0. We're thrilled to hear that Justin and our service tech could turn your truck's situation around! It's unfortunate you had a challenging experience elsewhere, but we're glad we could provide the necessary repairs to get your truck up and running smoothly. Your satisfaction and the success of your vehicle mean a lot to us.

December 01, 2023

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Employee Rating

Justin always takes care of out trucks and keeps us informed. top notch, keep it up sir! -Travis at PTR More

by travis.trupiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

Metro Ford of OKC responded

Thank you for your kind words, Travis! We're thrilled to hear that Justin has been providing top-notch service for your trucks and keeping you informed every step of the way. We'll make sure to pass along your appreciation to him. Your support means a lot to us, and we're here whenever you need assistance with your trucks. Thanks again, and we look forward to continuing to serve you at Metro Ford of OKC.

November 28, 2023

Dealership Rating
Employee Rating

Justin is absolutely the best in the industry. He communicates well with us and the bill is always what is quoted.. More

by david.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Metro Ford of OKC responded

Thanks for taking a moment to review your visit, David! We're thrilled to hear about your positive experiences with Justin. Consistent communication and accurate billing are crucial, and we're glad to deliver that level of service to you.

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