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Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne | Page 2

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.5
154 Reviews
4.5

154 Reviews

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154 Reviews of Justin Payne

April 15, 2026

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Employee Rating

the service dept was professional and did the work i had ask for in a reasonable time More

by dleister
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2026

Metro Ford of OKC responded

Thank you for your review. We’re glad our team completed your service professionally and in a timely manner.

April 10, 2026

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We use Fleet Service center often and they are always great! Always answering questions and getting us taken care of quickly. More

by Travis.J
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2026

Metro Ford of OKC responded

We truly appreciate your continued trust in our Fleet Service team. It’s great to hear they consistently take care of you and keep things running smoothly.

April 02, 2026

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I got to Metro Ford early for an oil change. My car was taken right away. The oil was changed and they also did an inspection. My car was ready and I was headed home well before the time estimat More

by ruthebiggs
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rolanda

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Apr 09, 2026

Metro Ford of OKC responded

Thank you for sharing your experience. We’re happy to hear everything was completed quickly and ahead of schedule. We appreciate you choosing Metro Ford.

March 27, 2026

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Employee Rating

Mala experiencia nunca volveré ahi, solo me perder el tiempo, nunca contestaban mis llamadas y tuve que manejar para ir varias veces a ver cómo iba mi compostura More

by EF1328948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rolanda Estrada

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Apr 02, 2026

Metro Ford of OKC responded

We’re sorry to hear about your experience and understand how frustrating that must have been. Communication and updates are important, and we regret that your visit did not reflect that. We appreciate your feedback and invite you to reach out to us directly so we can review this further.

March 21, 2026

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Employee Rating

It was fast courteous service. I walked around and looked at other vehicles while it waited. More

by SWASH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Kapple, Jesus Esquivel

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Mar 23, 2026

Metro Ford of OKC responded

Thanks for the great feedback! We’re glad your visit was quick and courteous, and hope you enjoyed checking out the inventory while you were here. We appreciate your support!

March 19, 2026

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Would have loved my truck to be washed, first experience and I just got in from a 1200 mile road trip and it would have been nice to get it washed so I didn’t have to make another stop More

by SKKWORKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Ward

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Mar 20, 2026

Metro Ford of OKC responded

Thank you for your feedback! We understand how a wash would have made your visit even better, especially after a long trip. We appreciate you sharing this and will pass it along to our team to improve the experience moving forward!

March 17, 2026

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Employee Rating

Great, quick service and they were very engaged. Updated us every step of the way. More

by LAYLASMAMA25897
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Chan

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Mar 20, 2026

Metro Ford of OKC responded

Thank you for your kind feedback! We’re glad you experienced quick service and felt well informed throughout the process. We appreciate your support and look forward to serving you again!

March 16, 2026

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Got me in with short notice. Great service from technician. Repairs did not take long. More

by SANDERS5694
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Recommend Dealer
Yes
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Mar 20, 2026

Metro Ford of OKC responded

Thank you for your feedback! We’re glad we could get you in quickly and that everything was completed efficiently. We appreciate you choosing Metro Ford of OKC and look forward to helping you again!

March 13, 2026

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Employee Rating

Great sales staff! ! Good service. Call Brian Chan. Great guy. Will go to bat for all his customers More

by The_duplers
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2026

Metro Ford of OKC responded

Thank you for the great feedback! We’re glad you had a positive experience with our sales team. Brian will be thrilled to hear your kind words. We appreciate your support!

March 05, 2026

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Took good care of me and got me out in a timely fashion with my free oil change! More

by Johndosh2003
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2026

Metro Ford of OKC responded

Thank you for the great feedback! We’re glad we could take good care of you and get you back on the road quickly. We appreciate you choosing Metro Ford of OKC!

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