Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne | Page 2

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.6
158 Reviews
4.6

158 Reviews

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158 Reviews of Justin Payne

April 19, 2026

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Employee Rating

The truck came back missing a piece and they are saying it was missing before, which I know it was not. More

by kmueller2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 21, 2026

Metro Ford of OKC responded

Thank you for sharing your experience. We understand how concerning it would be to notice something missing after service, especially when there’s uncertainty around what occurred. We’d appreciate the opportunity to review this further with you.

April 16, 2026

Dealership Rating
Employee Rating

Great bunch of qualified techs that get vehicles in and out for repairs. Can't beat the service there and would not go anywhere else with my Fords. More

by joseph.eppison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

We truly appreciate your loyalty. It means a lot to hear you trust our team to take care of your vehicles. Thank you for choosing us.

April 16, 2026

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Employee Rating

Great place to have your car serviced. They take good care of you at Metro Ford of OKC. More

by AJH6920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

Thank you for your kind words. We’re happy to hear you feel well taken care of by our team. We appreciate your continued trust.

April 15, 2026

Dealership Rating
Employee Rating

Getting in touch with the service department was easy. Frank understood our problem & assured us that they would take care of the problem. He kept us updated on the progress. It was great getting timely u More

by Dave g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Lopez

Apr 16, 2026

Metro Ford of OKC responded

We appreciate your feedback. It’s great to hear communication was clear and you stayed informed throughout the process. Thank you for choosing THE Metro Ford of OKC.

April 15, 2026

Dealership Rating
Employee Rating

the service dept was professional and did the work i had ask for in a reasonable time More

by dleister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

Thank you for your review. We’re glad our team completed your service professionally and in a timely manner.

April 10, 2026

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Employee Rating

We use Fleet Service center often and they are always great! Always answering questions and getting us taken care of quickly. More

by Travis.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Metro Ford of OKC responded

We truly appreciate your continued trust in our Fleet Service team. It’s great to hear they consistently take care of you and keep things running smoothly.

April 02, 2026

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I got to Metro Ford early for an oil change. My car was taken right away. The oil was changed and they also did an inspection. My car was ready and I was headed home well before the time estimat More

by ruthebiggs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rolanda

Apr 09, 2026

Metro Ford of OKC responded

Thank you for sharing your experience. We’re happy to hear everything was completed quickly and ahead of schedule. We appreciate you choosing Metro Ford.

March 27, 2026

Dealership Rating
Employee Rating

Mala experiencia nunca volveré ahi, solo me perder el tiempo, nunca contestaban mis llamadas y tuve que manejar para ir varias veces a ver cómo iba mi compostura More

by EF1328948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rolanda Estrada

Apr 02, 2026

Metro Ford of OKC responded

We’re sorry to hear about your experience and understand how frustrating that must have been. Communication and updates are important, and we regret that your visit did not reflect that. We appreciate your feedback and invite you to reach out to us directly so we can review this further.

March 21, 2026

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Employee Rating

It was fast courteous service. I walked around and looked at other vehicles while it waited. More

by SWASH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Esquivel , Wesley Kapple

Mar 23, 2026

Metro Ford of OKC responded

Thanks for the great feedback! We’re glad your visit was quick and courteous, and hope you enjoyed checking out the inventory while you were here. We appreciate your support!

March 19, 2026

Dealership Rating
Employee Rating

Would have loved my truck to be washed, first experience and I just got in from a 1200 mile road trip and it would have been nice to get it washed so I didn’t have to make another stop More

by SKKWORKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Ward

Mar 20, 2026

Metro Ford of OKC responded

Thank you for your feedback! We understand how a wash would have made your visit even better, especially after a long trip. We appreciate you sharing this and will pass it along to our team to improve the experience moving forward!

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