The dealer worked with me to reach an acceptable trade in
and final price.
Justin followed up on all questions and issues and did a great job of explaining vehicle features and function.
and final price.
Justin followed up on all questions and issues and did a great job of explaining vehicle features and function.
More
by kbc6411
Verified Customer
Verified Customer
Jan 28, 2026 -
Byers Toyota responded
Thank you for the wonderful feedback! We are thrilled to hear that Justin provided excellent service and helped explain all the features of your new vehicle. It was a pleasure working with you to reach a great deal on your trade-in. We appreciate your business and hope you enjoy your new ride!
Short sweet and to the point with no xx Short sweet and
to the point no xx. Very informative of technology on truck
to the point no xx. Very informative of technology on truck
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by partlow2008
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Price
Jan 28, 2026 -
Byers Toyota responded
Thanks for your feedback! It’s great to hear that the training was concise and informative regarding the truck's technology. We appreciate you taking the time to share your experience with us
Thanks Straight forward.
More upfront pricing Didn't feel like being cheated like some other dealerships I went to
More upfront pricing Didn't feel like being cheated like some other dealerships I went to
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by huanzx01
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Price
Jan 21, 2026 -
Byers Toyota responded
Thank you so much for your kind words! I am thrilled to hear that you appreciated our straightforward approach and upfront pricing. It is important to us that our customers feel comfortable and confident in their purchase. We truly value your business and hope to see you again down the road.
The experience was very good Found what I wanted and had
it in a couple of days
it in a couple of days
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by patricksthomas615
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Price
Dec 11, 2025 -
Byers Toyota responded
We are so happy to hear you had a great experience and that your order arrived quickly! Thanks so much for taking the time to share your feedback. We hope to see you again soon.
Justin was very easy to work with and I felt the
dealership was fair with me.
dealership was fair with me.
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by SM
Verified Customer
Verified Customer
Dec 02, 2025 -
Byers Toyota responded
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Carson provided you with professional and polite service. We agree he is a valuable member of our team, and we'll be sure to pass along your kind words. We appreciate your business and look forward to assisting you again in the future.
Justin let his knowledge do the talking.
No pressure just good clean service. Thank you.
No pressure just good clean service. Thank you.
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by kozlowski.0910
Verified Customer
Verified Customer
Oct 09, 2025 -
Byers Toyota responded
Thank you so much for taking the time to share your experience! We're thrilled to hear that Justin provided you with such excellent service. His knowledge and no-pressure approach are exactly what we strive for with every customer interaction. We truly appreciate your business and look forward to serving you again soon.
Not honest and up front for financing, sales manager is
rude, the general manager does not answer. His phone, was promised that I would get a hold of the owner. Never have. Received a cracked bed mat 3 wee
rude, the general manager does not answer. His phone, was promised that I would get a hold of the owner. Never have. Received a cracked bed mat 3 weeks. No contact and I've called them many times. Was supposed to get friends and family discount for financing through Toyota, did not see that and 10 days later they had a 1.9% financing deal. Not up front and honest about stuff and rush you through the process and then tell you to deal with the financing office which said they had nothing to do with overall pricing. Management. There is terrible, and can't get a hold of anybody.
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by jward44421
Verified Customer
Verified Customer
Other Employees Tagged:
Todd Garverick,
Brian Dooley,
Dominic Decaro
, Darryl Becker, Matt Moloney, The people that put on accessories, called for 3 weeks straight and then finally told I'll just come in so we can look at it
Aug 25, 2025 -
Byers Toyota responded
I sincerely apologize for the disappointing experience you've had with our team. Your concerns about communication, financing transparency, and the damaged bed mat are completely valid, and I understand your frustration.
We clearly fell short of the service standards you deserve. I'd like to personally address each of these issues and work toward a resolution. Please call us directly so we can discuss your financing concerns and get your bed mat issue resolved immediately.
Your feedback helps us improve, and I'm committed to making this right.
Thank you for taking the time to share your experience.
Aug 25, 2025 -
jward44421 responded
Still awaiting a message from the owner of Byers Toyota in Delaware Ohio. Every time I have been there I have asked to speak to him. Was told by the sales that he would have been in on Saturday when I purchased a truck he wasn't there. Had issues before spoke with general manager Todd and sales manager Brian about the Toyota discount for financing with them. Now I have a busted tire and I have wheel and tire protection. Your service department told me they do not cover the tire or fixing it or replacing it or anything. I inform them that I have the wheel and tire several times and they inform me that they will do a one-time repair patch. This is not what's in the warranty. I want a new tire and I want the Toyota financing friends and family that I was promised addressed by the owner. I also expect my new mat cover as they tried to get away with giving me one that had issues. I also expect them to not try to do me one over on the tonneau cover as they tried to sell me one for $1,300 and in Columbus at the other Toyota dealership they sell it for $ $1,047. This has not been a fun process at all with this dealership and I cannot get answers or anyone to do anything. It took me showing up at the dealership 3 weeks later as I had called at least three times a week and given a different answer each time as to why the bed mat was not addressed or ordered or done anything until I've sent two messages on two different sites and the calls and spoke to Jeff finally and Jeff addressed this after 3 weeks and then the map that I got still had a scratch in it. I want the owner and I want these items addressed.
Aug 25, 2025 -
jward44421 responded
The financing issue is not a concern. This was a promise from your salesman that Toyota gives family and friends discount for financing with Toyota. Otherwise I would have used my USAA and got a better rate. The bed mat issue is still not finished as they said they ordered a third one. And now I have a patched tire. I spoke with the Toyota dealership and my friend that works for Toyota and the warranty works as replace tire. Not we charge you to patch a tire. We're doing you a favor. It would have costed $ $170 but will give you a one-time over. This is not correct. This is not what is in the warranty and this is not what I've been told by another Toyota employee that deals with this on day-to-day. I should have been given the tire and it should have been replaced. The financing issue should have been fixed, and the bed mat. I have had it 2 weeks ago. And I would have got the tonneau cover but your employee tried to do me one over and put it at 1300 instead of the $1,047 that the other dealership sells it for.
Justin was a very easy person to work with.
I'd recommend that if anyone goes to Byers to request him!
I'd recommend that if anyone goes to Byers to request him!
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by attapon saelim
Verified Customer
Verified Customer
Aug 18, 2025 -
Byers Toyota responded
Thank you so much for recommending Justin. We're thrilled to hear he made your experience so easy and enjoyable. We appreciate you taking the time to share your kind words, and we hope to see you again soon!
We were very satisfied.
Mr. Price was very patient and informative. He kept us updated on when the vehicle would be available.
Mr. Price was very patient and informative. He kept us updated on when the vehicle would be available.
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by gbuhl10
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Price
Aug 06, 2025 -
Byers Toyota responded
Thank you for your kind words! We’re thrilled to hear you were satisfied and that Mr. Price’s patience and updates made a difference. We appreciate your trust and look forward to assisting you again in the future.
Justin Price was Great explained everything when I picked
up my grand Highlander. Surface department might need a little bit of help. I wanted a dash cam with Parking assist as shown when I built my Toyota o
up my grand Highlander. Surface department might need a little bit of help. I wanted a dash cam with Parking assist as shown when I built my Toyota online. However, nobody in Parts could figure out what the parking assist was. They said that they don’t have anything like that. Also, I think they were in a rush to get the car prepared. When I brought the car home and was reviewing the features, the air pressure in the tires were at 45 to 48 psi. I didn’t know any different but my son said that it’s too high. He checked the door and they should be at 35 or 36. So he fix that for me. I think that could have been caught by the people that prepare the car for pick up.
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by bkthatcher
Verified Customer
Verified Customer
Jul 07, 2025 -
Byers Toyota responded
Thank you for sharing your experience. We're thrilled to hear Justin provided great assistance when you picked up your Grand Highlander. Your feedback about the service department and vehicle preparation is greatly appreciated, and we sincerely apologize for any inconvenience caused. We’ll make sure to address these areas with our team to improve moving forward.
If you have any further questions or need any assistance, feel free to reach out. We value your input and look forward to serving you again.
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