Justin Rash

Purchased 2016 Lincoln MKZ on 30 July 2023, car died on 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that the PTU basically fell apart. What they noticed about the parts were that they were labeled with parts from the junkyard. There was also a recall issued on this vehicle by NHTSA in March of 2023, which had not been repaired. I informed BT Ford about this recall and they did nothing until I contacted the Lincoln/Ford complaint line. Although they had prior notice from me, they kept the car an additional 3 weeks. They told me two weeks prior that parts had been ordered and received, and would be fixed the next day. 3 weeks later, nothing. No contact or response to my inquiries. Once the complaint line called them, miraculously the car was ready for pick up. So then I call a tow truck to retrieve the vehicle and tow company was told by BT Ford service department that there was no car there in my name. Finally got the car towed. But in the meantime, I have sent an email to the entire staff (management, (sales dept. service dept, vehicle acquisition dept, finance dept), explaining the issues I was having with this vehicle. My 22 year old almost died when the car failed on the middle of a busy street. No response to my email from anyone. I called owner Beau Townsend directly 3 times (since his email address is not listed) and left voicemail each time. No response from him either. I have purchased 2 new cars from this dealership and have had a positive experience, but buying a used car was horrible! Sales, finance, management and service department are unprofessional, unhelpful and downright disrespectful. The only answer to me was “so sorry, that’s unfortunate “ But they keep sending me emails offering to buy my 2019 Fusion and coupons for service. Why not buy the MKZ or offer coupons for that service? Because they know it’s a piece of junk. They don’t want that car, were glad to pawn it off of me. Do not EVER buy a used car from this dealership or you’ll be sorry! More

Helpful 1

Report | Print

Careless on Christmas Eve After my car breaking down right before Christmas . Went to the dealership and was referred to Justin Rash by service employee Patrick which made the After my car breaking down right before Christmas . Went to the dealership and was referred to Justin Rash by service employee Patrick which made the experience quick and easy he ensured I understood everything from the finances to the radio (woman's best friend)! More

Helpful 0

Report | Print

Quick and easy process to purchase our latest vehicle We have purchased several vehicles from Beau Townsend in the past and our salesperson and credit manager have always been very helpful and been able t We have purchased several vehicles from Beau Townsend in the past and our salesperson and credit manager have always been very helpful and been able to find all discounts they could to ensure we were getting the best price. More

Helpful 0

Report | Print

Excellent service- Justin Rash Excellent service- salesman Justin Rash went out of his way to see that we got a good deal and helped us stay with our budget --- we will definitely r Excellent service- salesman Justin Rash went out of his way to see that we got a good deal and helped us stay with our budget --- we will definitely return in the future. Sadly we drove off the lot and stopped at the traffic light when we were hit from behind by a pickup. Hopefully we can get our car fixed soon but.... the other driver doesn't have insurance!!! More

Helpful 0

Report | Print

Outstanding Experience in new car purchase I have bought our last 3 new vehicles from this dealership. It is due to the outstanding treatment of their sales department which is second to none. I have bought our last 3 new vehicles from this dealership. It is due to the outstanding treatment of their sales department which is second to none. We have bought from other dealers but will not buy from anybody else other than Beau Townsend More

Helpful 0

Report | Print

Never had bad service I have just bought my second Explorer from Beau, I feel I had a fair trade in and good service. But honestly it is the service department that rates h I have just bought my second Explorer from Beau, I feel I had a fair trade in and good service. But honestly it is the service department that rates high in my mind. Not only is the work done right and in a timely fashion but someone is there asking how you are would you like coffee. The best I saw was the day a little boy was given a box of animal crackers. So simple but gracious. Keep up the good work. More

Helpful 0

Report | Print

7 vehicle Dealt with Mike Smith over 15 yrs he makes it easy for me to purchase a vehicle. New what I wanted took to hours. Loved it and Justin explained differ Dealt with Mike Smith over 15 yrs he makes it easy for me to purchase a vehicle. New what I wanted took to hours. Loved it and Justin explained different aspects on vehicle this was very helpful More

Helpful 0

Report | Print

Awesome AWESOME CUSTOMERS SERVICE. TOOK TIME AND MADE SURE THAT MY SHOPPING EXPERIENCE WAS NOTHING SHORT THAN AWESOME. THEY BOTH WERE VERY KIND AND RESPECTFUL AWESOME CUSTOMERS SERVICE. TOOK TIME AND MADE SURE THAT MY SHOPPING EXPERIENCE WAS NOTHING SHORT THAN AWESOME. THEY BOTH WERE VERY KIND AND RESPECTFUL. THEY HAVE AN FOREVER CUSTOMERS WITH ME. More

Helpful 0

Report | Print

Excellent My parents and I have both had bad experiences with other dealerships in the past but beau Townsend was the best expirence yet. I did plenty of resear My parents and I have both had bad experiences with other dealerships in the past but beau Townsend was the best expirence yet. I did plenty of research and knew I wanted a Ford Focus and the titanium trim and when I went in they helped me pick the car I wanted down to the color and features I wanted. Very helpful and professional More

Helpful 0

Report | Print

Our experince at Beau Townsend Lincoln was great! They made us feel valued and welcomed. Our car salesman,Justin Rash, was very pleasant to work with. Our overall experince could not have been better. We made us feel valued and welcomed. Our car salesman,Justin Rash, was very pleasant to work with. Our overall experince could not have been better. We would definitely recommend this dealership and especially our salesman,Justin Rash. More

Helpful 0

Report | Print