Justin Schmidt

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

by BEARKFM Verified Customer Verified Customer

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Awesome energy, helpful and very efficient! Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit me even better than the last! More

by Brittany Verified Customer Verified Customer

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People are nice but cost me $300 and some change just for them to look around at and drive my car and told me they can’t do anything them to look around at and drive my car and told me they can’t do anything More

by Ghostxumo Verified Customer Verified Customer

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Nice car but only 1 key it was the car and color I was looking for looking for More

by SRJESCHMIDT Verified Customer Verified Customer

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Everyone and everything was great. Wouldn’t change anything. I purchased my first car at the perfect place. And will continue doing business with this group of wonderful individuals. T Wouldn’t change anything. I purchased my first car at the perfect place. And will continue doing business with this group of wonderful individuals. Thanks again for helping me. Process was smooth and fast More

by NICHUGHES205 Verified Customer Verified Customer

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Dealer was straight forward and patient during the purchasing process. Justin was knowledge about the process, the car and up front with the process. purchasing process. Justin was knowledge about the process, the car and up front with the process. More

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This was a new jeep that had nicks in the paint I was told in a few days they would pick up the jeed and door repairs it's been several weeks and it's still not repair and now we're finding the paint is told in a few days they would pick up the jeed and door repairs it's been several weeks and it's still not repair and now we're finding the paint is chipping off a door. More

by BIGLAKES2014 Verified Customer Verified Customer

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We just bought our 4th car from Russ Darrow in West Bend! We absolutely can't speak high enough about Justin! He is amazing and Jon who did the numbers which got us into our new truck, was equally as amazing We absolutely can't speak high enough about Justin! He is amazing and Jon who did the numbers which got us into our new truck, was equally as amazing. The whole team there is top notch. We can't speak high enough about what a pleasant experience it was with every purchase of the four vehicles we've bought over the years from them. Thank you for always making us feel like a VIP! More

by BECKYJOY41 Verified Customer Verified Customer

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Sales and Service have always treated me awesome no matter the situation. Always a friendly greeting from both departments! matter the situation. Always a friendly greeting from both departments! More

by LORIHANSON73 Verified Customer Verified Customer

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My 6th purchase in 10 years at Russ Darrow. As always great sales people and the finance manager gets the job done. As always great sales people and the finance manager gets the job done. More

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