Tony Cesario

The girl behind the desk was not knowledgeable. She told me, "I didn't know your car was coming in today". Even though I had an appointment made the week before. Then she got mad because she had She told me, "I didn't know your car was coming in today". Even though I had an appointment made the week before. Then she got mad because she had to go out into the rain to move my car to another stall. I just came in through the rain. Then she was talking to the mechanic beside my car, and I went inside to see what was going on. He said to me, so you are here for an oil change. I said no, I just bought the car a month and a half ago! I am here to replace the broken taillight that was on the car when I purchased it, and was promised it would be fixed for free, and the scratch buffed. The mechanic was nice and just fine. I would not recommend her to anyone! No sense of customer service, didn't even listen when I first told her why I was here. Everyone else was kind and courteous. My sales lady Monica Develice brought my keys and walked me out. I like her. Also, The add said $3,500 Push, pull, or drag it in, if it has wheels and a title, it’s worth $3,500 during this limited time sales event running from April 17-25 at Russ Darrow Direct! 💥 👉 The Push, Pull, and Drag guaranteed $3,500 trade-in allowance is available for any car, truck, or SUV that is currently registered and titled to the purchaser. We traded in our truck. We were given $1000. for it. We do feel we were misled by the add. $3,500 Guaranteed Trade Value Even if it's old. Even if it has high miles. Even if it's been sitting in your driveway. During the Push Pull Drag Sale, your trade has a minimum $3,500 value toward a qualifying vehicle. Why does the ad say $3500 minimum, and we only got $1000. That's false advertising. We do like our new car. The windshield still needs to be fixed. It has a chip that was there when we bought it. For over a month, they have all said we will look into it, and have not been helped. It should have been fixed free too. Marlyss K Thiel More

by SUNSHINE262 Verified Customer Verified Customer

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Very good service from every department. They made the entire process simple and helped us with every decision. I would recommend this dealership! They made the entire process simple and helped us with every decision. I would recommend this dealership! More

by rwallock Verified Customer Verified Customer

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I traveled 54 miles to test drive a vehicle. Trinity took me on a route that exposed the vehicle to most road conditions, freeway speeds, winding hilly back roads and even a good stretch of typi Trinity took me on a route that exposed the vehicle to most road conditions, freeway speeds, winding hilly back roads and even a good stretch of typical Wisconsin washboard road. After agreeing to purchase said vehicle, Trinity and her Finance Supervisor Tony made sure that the process went smoothly. Thank you, that long trip was worth it! More

by BK061976 Verified Customer Verified Customer

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Pretty much as expected for a dealership. Got great response when getting car out the door but when issues were brought up after purchase we got radio silence. There were things that we felt Got great response when getting car out the door but when issues were brought up after purchase we got radio silence. There were things that we felt should have been standard (like topping off fluids or having the car running before we left the dealership so we weren't stepping into a cold, frosted windowed vehicle) weren't done. Me and my 6 year old son were stranded the day after purchase in one of the bitterly cold days because the key fob wasn't working (suspecting low battery that we ended up changing). Little things like that just changed our view of the whole experience with the dealership. More

by JELYKL89 Verified Customer Verified Customer

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Salesmen was ok. Not much personality. Car did not come with floor mats or extra key fob..Asked for key fob and price was outrageous! The guy that did the paperwor Not much personality. Car did not come with floor mats or extra key fob..Asked for key fob and price was outrageous! The guy that did the paperwork was awesome though! More

by SECORASHARON Verified Customer Verified Customer

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I had the best car buying experience I have ever had. Thank you Kyle and Tony for making this a wonderful experience. Thank you Kyle and Tony for making this a wonderful experience. More

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The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

by BEARKFM Verified Customer Verified Customer

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Kyle was amazing at finding the perfect vehicle for my family and in our budget. I love my new Jeep and would absolutely consider buying any future cars from Russ Darrow in West Bend. family and in our budget. I love my new Jeep and would absolutely consider buying any future cars from Russ Darrow in West Bend. More

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Awesome energy, helpful and very efficient! Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit me even better than the last! More

by Brittany Verified Customer Verified Customer

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Easy and straight forward. Everyone was very helpful and down for business and nothing else Everyone was very helpful and down for business and nothing else More

by KALEB.CASTELOW Verified Customer Verified Customer

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