Justin Smith | Page 27
Service Advisor
Capital Hyundai Of Jacksonville
2325 N Marine Blvd
Jacksonville, NC 28546
282 Reviews
Write a Review282 Reviews of Justin Smith
June 20, 2023
Got in early and got out early , excellent service. Friendly staff. Be glad when construction is done. Friendly staff. Be glad when construction is done. More
Other Employees Tagged: Josh Crawford
June 20, 2023
Called and made an appointment. Showed up on time for the appointment, to be told that I had no appointment. I left my vehicle to wait and get it in for its service, which took 5. Showed up on time for the appointment, to be told that I had no appointment. I left my vehicle to wait and get it in for its service, which took 5.5 hours. More
June 20, 2023
Employees were friendly and approachable. The service was quick and they finished within the time frame given. Much appreciated. The service was quick and they finished within the time frame given. Much appreciated. More
Other Employees Tagged: Josh Crawford
June 20, 2023
It took 2 and a half hours for a oil change after having a appointment. Then the service guy said I need new tires on a brand new suv with 27k miles. I knew there was no way after I just got my car inspecte a appointment. Then the service guy said I need new tires on a brand new suv with 27k miles. I knew there was no way after I just got my car inspected a month ago and I tires were still good. I left the dealership went to a tire place and asked them to check my tires. Thank goodness I did my Tires were a 6 30 seconds. But the advisor said they were a 4. Seems like they wanted to get money and lie about it. Poor customer service all around. More
June 19, 2023
I took my vehicle in to get the O2 sensor in bank 1 replaced. Upon pick up the check engine light remained on even though they said they fixed the issue. They scanned it again and said it read “pending replaced. Upon pick up the check engine light remained on even though they said they fixed the issue. They scanned it again and said it read “pending code” and that it would take more time to figure out the issue. Owner took vehicle come and tan the code again with a reader and it read the same code (P2251) for the O2 sensor. When taking it to another mechanic shop it was found that the o2 sensor was missing a ground connector and that the mechanics at capital Hyundai in Jacksonville did not fix the issue and zip tied parts together. Very disappointed in their efforts. Will not be bringing the vehicle back. More
June 17, 2023
Shane did a great job a setting up our recall appointment and maintaining contact. The key slot was great to drop off my Santa Fe before work and the text reminders were helpful too. and maintaining contact. The key slot was great to drop off my Santa Fe before work and the text reminders were helpful too. More
Other Employees Tagged: Shane
June 15, 2023
Took Ionic 5 to get a key fob programmed and they did it well. However, the car was due for a tire rotation and an air filter change and no one called me to tell me that it was due. I forgot about it, so I well. However, the car was due for a tire rotation and an air filter change and no one called me to tell me that it was due. I forgot about it, so I should’ve brought it up. A bit more attention to detail is needed. Now I have to bring the car back and I have to drive 100 miles to get my car to the dealership. The staff was very friendly and helpful. More
Other Employees Tagged: Josh Crawford
June 14, 2023
I love these service reps. Shane is the most courteous, informative and personable person. I have been coming to this dealership for 5+ years. I have had 3 hyundais and have al Shane is the most courteous, informative and personable person. I have been coming to this dealership for 5+ years. I have had 3 hyundais and have always gone to this dealership, and in 2018 purchased my Genesis, and they still are awesome with taking care of my auto.. They maintain every scheduled maintenance on a regular basis. I love these guys.... More
Other Employees Tagged: Jerome Clay, Josh Crawford