Justin Smith | Page 67

Fantastic service from the time I arrived to the time I was finished. Complimentary water, coffee and crackers. But a soda machine would have been nice too. was finished. Complimentary water, coffee and crackers. But a soda machine would have been nice too. More

by Bear Verified Customer Verified Customer

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Service is good. Helpful staff. Comfortable new waiting room and showroom. New service area almost complete. Helpful staff. Comfortable new waiting room and showroom. New service area almost complete. More

by prmiller109 Verified Customer Verified Customer

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I am a travel nurse and had to go in for tire problem, staff was friendly and helpful and got me back on the road quickly!! staff was friendly and helpful and got me back on the road quickly!! More

by Mproffitt74 Verified Customer Verified Customer

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Thanks again. The Santa Fe is a great vehicle, the best so far. R.L.JOLMAN The Santa Fe is a great vehicle, the best so far. R.L.JOLMAN More

by jolmanrandall77 Verified Customer Verified Customer

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Great customer servkce team who explained everything they were doing and options for things that would need attention in the next few months without any pressure to do it NOW as other dealer service teams ha were doing and options for things that would need attention in the next few months without any pressure to do it NOW as other dealer service teams have done elsewhere. Clean waiting area with snacks and WiFi bar. Super experience overall and service done in timely fashion. More

by LUFREE54 Verified Customer Verified Customer

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I Love, Love, Love these guys. ..the Service department is awesome, knowledgeable, professional, courteous and friendly. I am very comfortable taking my Genesis to them for any and ..the Service department is awesome, knowledgeable, professional, courteous and friendly. I am very comfortable taking my Genesis to them for any and all maintenance needs (which I do).. Shane, Josh and Justin are the best. Their knowledge of my auto is great that no matter what, they identify, address and schedule me immediately for repairs, which are affordable. More

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Re: 2015 Hyundai Santa Fe, Vin # 5XYZT3LB1FG282178 Dear Customer Assistance Center, On June 23rd, 2023, around 10:30 A.M, my vehicle was taken to Capital Hyundai of Jacksonville, NC for a servic Dear Customer Assistance Center, On June 23rd, 2023, around 10:30 A.M, my vehicle was taken to Capital Hyundai of Jacksonville, NC for a service/diagnostic appointment I'd requested days prior, due to the TPMS, downhill assist, traction control, and ABS issue indicators illuminated simultaneously. During the call I was informed of an active recall pertaining to an anti-theft software update and ensured this be completed during the same appointment. On July 05, 2023, at approximately 7:45 AM, while driving home, the engine shut off, all attempts to start the vehicle were unsuccessful, and a tow truck was required. A mechanic from the shop contacted me the next day to say my vehicle started immediately during the assessment and could be picked up once the tow and diagnostic fees were paid. On July 07, 2023, while driving to a medical appointment, the engine seemed have a reduction in power, even a low rate of speed could not be maintained, it started jerking, the RPM's fluctuated erratically, then it began making a tapping noise that quickly escalated to a loud and constant knocking. completed engine failure occurred just as I pulled off the road. Tow truck required, again. On July 18, 2023, the mechanic who had previously been unable to identify the issue called to let me know there was nothing he could do. He went on to say he suspected it may be a defect within the timing and crank mechanisms, but did not believe it could be caused by use, mileage, wear or tear, etc. After receiving this information, I called Capital Hyundai and was urged to get the vehicle to their service department so a Hyundai certified Master Technician could diagnose the issue, but they could not arrange any towing services, I'd have to figure out how to get my car to Hyundai's service shop but did make sure to recommend a specific tow company before ending the call. My car was towed to Capital Hyundai later that same day. Tow Truck #3 required. On July 21, 2023, I was able to speak with "my Hyundai advisor" and was told 2015 Santa Fe's were frequently towed to the service center due to engine failure. He explained the issues I described were all commonly reported by Sante Fe owners, it was a known issue and Hyundai had acknowledged and taken responsibility for these vehicles by covering the repairs. He stated he was almost certain my car would be covered by Hyundai but would not be able to begin working on it until the following Monday. When I inquired about a loaner/rental car the response was uncertain, if this would be possible but doubtful. Then I was told I would be without my own vehicle for an unknown period due to the process of getting approval from the corporate office. On July 25, 2023, I was notified my car would be covered by Hyundai and a new engine was required. Again, I asked about a loaner/rental car, as my family has now been over 30 days without any means of transportation, and cannot pay for any rental vehicle, up front out of pocket, due to the increasingly dire financial situation this has caused. Again, the response was doubtful. After nearly begging for some form of transportation so my husband could secure jobs, and my family could access life sustaining necessities, such as groceries, medical treatment for my own terminal lung disease, my daughter’s autism and seizure disorder, etc., I was told the request would be presented to corporate, and once a decision was made, they'd let me know. Later the same day I received a call letting me know the rental had been approved and a vehicle was ready for me at the Hertz located at 123 Western Blvd, Jacksonville, NC, and I could pick it up immediately with a $50 deposit and an ID. I again explained I have no way to get to Hertz, to which I was offered a ride share service which would also be covered. I asked if I could call back once I obtained approval to leave work for approximately one hour, and tried More

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Everything was done as requested. Everyone was a pleasure to deal with. Thank you very much! Everyone was a pleasure to deal with. Thank you very much! More

by Carol Verified Customer Verified Customer

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Very helpful staff. The setting was very comfortable as well. I’ll go there again. The setting was very comfortable as well. I’ll go there again. More

by jeanine8888 Verified Customer Verified Customer

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This was my second time visiting this dealership and I was impressed! Justin took the time to explain and show me what work needed to be done on my car. This will not be my last visit! Thank you for the was impressed! Justin took the time to explain and show me what work needed to be done on my car. This will not be my last visit! Thank you for the wonderful.experience. More

by MSG Verified Customer Verified Customer

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