Justin Smith | Page 67

I was told my car would be ready same-day and it took much longer. There was no communication about the delay from the dealership or updates on when my car would actually be ready. I had to call and leav much longer. There was no communication about the delay from the dealership or updates on when my car would actually be ready. I had to call and leave voicemails to ask about the status of my car and it took multiple hours to get a response. I ended up having to scramble to find transportation to work and to get my child to childcare. I wish they would have been upfront and communicative about how long service would take. More

by Jk19 Verified Customer Verified Customer

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Was satisfied with the results of the test since I’ve never heard the type of noise that was coming from the vehicle before. Come to find out the CV boots were ripped and the wheel hub assemblies were ba never heard the type of noise that was coming from the vehicle before. Come to find out the CV boots were ripped and the wheel hub assemblies were bad. More

by timwagner165 Verified Customer Verified Customer

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We had very good service. We were helped immediately when we had arrived. All were very nice and friendly. We were helped immediately when we had arrived. All were very nice and friendly. More

by capeshel21 Verified Customer Verified Customer

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Didn’t seem to really care about the urgency of the situation. I know there are other customers who might be in line to get a vehicle fixed. But if you tell someone you are stranded out of state, and f situation. I know there are other customers who might be in line to get a vehicle fixed. But if you tell someone you are stranded out of state, and face missing 2 days of work. A bit of compassion and urgency should take place. As well as communication. More

by Coley Verified Customer Verified Customer

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I dropped my car off after hours unexpected and put the key fab in the early bird drop box. Left a note on the dashboard letting them know I needed a new battery. They called me upon opening, gave me a pr key fab in the early bird drop box. Left a note on the dashboard letting them know I needed a new battery. They called me upon opening, gave me a price and rook care of my car within a couple of hours. Very pleased with how I was treated and the way my car was serviced. More

by KBLAKLEY715 Verified Customer Verified Customer

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This was the second appointment I had and everything went very well.i got in and out quickly and everyone was very nice and professional very well.i got in and out quickly and everyone was very nice and professional More

by MARIETHORTON1633 Verified Customer Verified Customer

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These guys are awesome (Josh, Shane and Justin). .theres not an issue they cant handle. They get me in asap and fix all problems with my 2017 Genesis....they are always professional, and courteous, .theres not an issue they cant handle. They get me in asap and fix all problems with my 2017 Genesis....they are always professional, and courteous, Shane is my favorite, His customer service attitude is amazing even in stressful times...I LOVE THESE GUYS!!!! More

by Alvinicem1 Verified Customer Verified Customer

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I am very happy to be a part of the Hyundai family. The personal service is exceptional as well as the service on my 2022 Palisade. Chris who sold me my car and Justin who help me with my car this pa The personal service is exceptional as well as the service on my 2022 Palisade. Chris who sold me my car and Justin who help me with my car this past week are amazing. Thank you for providing excellent service making me feel as a valued customer. More

by MHURST Verified Customer Verified Customer

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Really knowledgeable service advisors. Good value for your money. New service facility on the way. I recommend using Capital, but be prepared for a wait. Good value for your money. New service facility on the way. I recommend using Capital, but be prepared for a wait. More

by emcarter51 Verified Customer Verified Customer

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I understand the shortage of technicians. The car was dropped off on a Tuesday and didn’t receive it back until the next Friday and all it need was a motor flushing The car was dropped off on a Tuesday and didn’t receive it back until the next Friday and all it need was a motor flushing More

by JIMJ81874 Verified Customer Verified Customer

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