Justin White

Schomp BMW is second to none. From an amazing inventory of the greatest driving machines in the world, to the no-hassle buying process, to the finest service department (complete with loaners!), I have nev of the greatest driving machines in the world, to the no-hassle buying process, to the finest service department (complete with loaners!), I have never been more pleased with a car dealership. Connor Hanlon and his team make everything as simple and straightforward as possible. I recommend Schomp BMW to the discriminating customer without reservation. More

Helpful 0

Report | Print

So disappointed in the service department. Leased an X5. So disappointed in the service department. Leased an X5. Brought it in is several weeks ago to have the steering column repaired. My assigned rep wa So disappointed in the service department. Leased an X5. Brought it in is several weeks ago to have the steering column repaired. My assigned rep was out so it took a long time to reassign me a new service person. I was given a loaner and they called me that afternoon to say it was repaired. Very grateful. I had asked them to if they would vacuum the car and they said of course but it was never done. It has started to vibrate again. I just called back to reschedule and they don't have a loaner for 2 weeks. The girl that answered the was not interested in helping at all. I was not going to complain or call on my experience with my first visit and it Covid has been an issue but now with the lack of customer service or help with my issue I felt like I needed to reach out. I left a message for the service manager to call me and hope that he will. So disappointing. I manage a large office of over 250 salesman. I am in the sales and service business myself and try and teach my team that customer service is number one. So disappointing. I had a choice in dealerships. It has not been a great start! More

Helpful 0

Report | Print

It’s always a pleasure working with Tim. He’s attentive, knowledgeable and remembers my likes and is always ready to Help! Exceptional always, any time I run into him while getting my car serviced he makes knowledgeable and remembers my likes and is always ready to Help! Exceptional always, any time I run into him while getting my car serviced he makes sure my experience is always a positive one. I would recommend BMW and Tim always! More

Helpful 0

Report | Print

Professional knowledgable dealership personnel. They helped me buy my dream car quickly and easily. I would not hesitate to recommend them to friends and family. helped me buy my dream car quickly and easily. I would not hesitate to recommend them to friends and family. More

Helpful 0

Report | Print

Generally the service department personnel are knowledgeable and courteous. I was getting a brake fluid warning in July of 2019. I checked fluid levels and they were okay. I had just been in for knowledgeable and courteous. I was getting a brake fluid warning in July of 2019. I checked fluid levels and they were okay. I had just been in for service in June and called them about the light, two different times about the warning light. I was told that maybe the tech didn't reset the light or I could come in and have them look at it. I declined and accepted their explanation as feasible. I checked my maintenance book and it showed no brake service required until the sixth oil change. When I came for the 2020 scheduled maintenance, I was told that there was a brake fluid flush due last year but my maintenance warranty had expired. I think they should have known it was due last July when I called them, when the vehicle was still under warranty. Surprise, they knew right away when I pulled in for the 2020 maintenance and wanted to charge me for it. To me it was very suspicious that they would know the reason after the warranty had expired and not when it was under warranty. Thus the mediocre rating. More

Helpful 0

Report | Print

Great Customer Service and Inventory! I was looking for another BMW and found a great inventory here. The team is friendly and professional and strives for great customer satisfaction. In I was looking for another BMW and found a great inventory here. The team is friendly and professional and strives for great customer satisfaction. In fact, we were so satisfied, my husband and I ended up buying two vehicles. I have also serviced my BMW here for a few years and am highly satisfied with the service side (Justin White). I will continue to service my BMW here and I will be back to buy my next BMW here. I strongly recommend this dealership to anyone searching for a vehicle. Thank you to everyone at Schomp that has helped us through this process! More

Helpful 0

Report | Print

Accommodating! Justin has always taken care of my vehicles, even at the last minute and doesn't give me any excuses. He provides flawless service! Thank you! Justin has always taken care of my vehicles, even at the last minute and doesn't give me any excuses. He provides flawless service! Thank you! More

Helpful 0

Report | Print

Traded in Car Schomp is always helpful and professional. They really focus on customer service rather than pushing a sale. We were undecided about which model to bu Schomp is always helpful and professional. They really focus on customer service rather than pushing a sale. We were undecided about which model to buy. Alex was more than happy to let us test drive multiple cars and explain the differences on packages and models. He was very patient and helpful. More

Helpful 0

Report | Print

New purchase My sales person was great! Very efficient and really easy to work with.. he kept me informed. And gave me notice when car was ready My sales person was great! Very efficient and really easy to work with.. he kept me informed. And gave me notice when car was ready More

Helpful 0

Report | Print