Justin Yelling
Justin Yelling at Ken Ganley Toyota Pittsburgh

Justin Yelling | Page 21

General Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

4.9
226 Reviews
4.9

226 Reviews

Write a Review

Dealership Experience

8 yrs, 4 mos

Industry Experience

16 yrs, 2 mos

Specialties & Trainings

PennDOT CERTIFIED Agent Services Advanced Training

226 Reviews of Justin Yelling

January 31, 2021

Dealership Rating
Employee Rating

Quality and Excellent Service!!! Great Staff and Exemplary communication and buying experience!! Shawn Muldoon main reason for our purchase/ Fantastic in all areas- Knowledgeable, Friendly and overa More

by tn61390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mesko, Shaun Muldoon

Feb 01, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much, Tom and Kelly! Shawn is one of the best. We appreciate you taking the time to leave us this wonderful feedback!

January 18, 2021

Dealership Rating
Employee Rating

We always gets us handled right! We love the Ken Ganley Toyota dealership for service and sales. They get you in timely and get you back out quickly. More

by CHARLES.J.BARKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Killmeyer , Lisa Onderko

Jan 18, 2021

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience, Charles! Thank you for taking time to write this great five-star review! We sincerely value your business and look forward to your next visit.

January 10, 2021

Dealership Rating
Employee Rating

Ken Ganley Toyota will give you a bad trade-in value on your vehicle. You must negotiate to get a fair* price. Their salespeople will lie(omit the truth) to increase profits. Additional salesperson will tr More

by toyota.reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Scott Masters, Steve Sylvis, Josh Bruce , Tony Brashear, Joe Brooks Jr., Lisa Onderko

Jan 11, 2021

Ken Ganley Toyota Pittsburgh responded

We would like to start by apologizing for the cleanliness of your new vehicle. This is not acceptable and we would like to offer a free inside and outside professional detail at any time to make that right. The car wash has been unfortunate as we ordered the parts to fix back in September but due to covid-19 delays we are still waiting for them, we hope to be up and running soon. Overall we aim to give a fair appraisal on any customer trade which is why we partner with Truecar.com to arrive at appraisal figures. We understand this is not always 100% satisfactory and if we mishandled that aspect of the deal We promise it was not our intention and we're sorry we have left you feeling like you had to fight for things. Our General Manager Justin Yelling would like to offer his contact information as well to learn more of your experience and to make sure we correct our mistakes and provide a better experience moving forward. Thank you for your feedback and we look forward to providing a great experience moving forward. Jyelling@ganleyauto.com 412.469.3000

December 15, 2020

Dealership Rating
Employee Rating

Great experience. Ask for Michael Moore I love my new Toyota RAV 4. First time Toyota buyer. Happy I went there. Plan on upkeep at dealership More

by DEBFORMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Clausen, John Mesko, Michael Moore

Dec 16, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota. We hope you'll continue to enjoy your new RAV4!

November 25, 2020

Dealership Rating
Employee Rating

Service exceeded my expectations and returned my vehicle to me cleaner than when I dropped it off. I highly recommend this dealer that are courteous and professional More

by bobk9971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Killmeyer , Rick Cronauer

Nov 28, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 24, 2020

Dealership Rating
Employee Rating

I would recommend the dealership to my friends and family for either buying a new vehicle or a used vehicle. Also I would recommend the service department. More

by JMGROSSI15037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Pestino, Robert Killmeyer , Tony Brashear, Joe Brooks Jr., John Fera, John Mesko

Nov 24, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate you!

November 23, 2020

Dealership Rating
Employee Rating

I can't thank the entire staff @ Ken Granley Toyota for making our purchase a pleasant, easy experience. The mgr, himself, took my call on a Saturday afternoon. I had called after seeing an ad on Carfax. T More

by Brenda Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shaun Muldoon

Nov 24, 2020

Ken Ganley Toyota Pittsburgh responded

Thanks for your feedback on your recent visit to Ken Ganley Toyota. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! We appreciate your five-star review!

November 23, 2020

Dealership Rating
Employee Rating

Despite having contacted the General Manager and another employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more impor More

by JACKHATLEY
Customer Service
Recommend Dealer
No
Dec 10, 2020

Ken Ganley Toyota Pittsburgh responded

Jack, I'm so sorry this has been your experience. This is Justin Yelling the General Manager, I have reviewed my previous messages emails, and voicemails and had not found anything until I searched a spam folder so I'm sorry it seems to have gotten lost along the way. I would like to reach out and call to discuss how I can help if that is ok. Our commitment is to face every issue head and deliver the best possible experience and I promise that is what we intend to do.

November 23, 2020

Dealership Rating
Employee Rating

Ken Ganley simply is the best dealership I have dealt with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob More

by CHARLES.J.BARKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Killmeyer , Tony Brashear

Nov 23, 2020

Ken Ganley Toyota Pittsburgh responded

Charles, Thank you! We appreciate your business and Bob, Justin, and our team looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

October 28, 2020

Dealership Rating
Employee Rating

The staff at Ken Ganley Toyota were extremely helpful and Professional throughout the buying process. I left feeling like I got a great deal without going through the hassles associated with some car buy More

by delcotto4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jared Fleming

Oct 29, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ken Ganley Toyota Pittsburgh Team

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