Jyair Means

I have tried this dealership and two other big dealerships in the metro since I got my Bronco in 21 and I must say I'm glad to be back to great service for my Bronco and customer service. There is dealerships in the metro since I got my Bronco in 21 and I must say I'm glad to be back to great service for my Bronco and customer service. There is no need to try another, they are the best in the metro. More

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I had a fantastic experience at this Ford dealership! The staff was friendly, welcoming, and truly cared about helping me get my car fixed. Jyair was knowledgeable, patient, and they answered all of my q The staff was friendly, welcoming, and truly cared about helping me get my car fixed. Jyair was knowledgeable, patient, and they answered all of my questions and made the whole process smooth and quick! More

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Thank you Mike Buck for such a stress-free and smooth sale; when I walked in I was really reserved, having ordered a truck in the past at another dealership that I didn’t end up buying. Mike was calm and sale; when I walked in I was really reserved, having ordered a truck in the past at another dealership that I didn’t end up buying. Mike was calm and reassuring at every step, listened to my specific needs, and made it happen. I was about as detailed in my choices as possible, and he didn’t stumble once, just took what I asked for and figured out how to solve the puzzle. Buying a car or truck is a major life decision for me, and I would go back to Buck in a heartbeat, of course I’ll send friends and family too. I’ve had salespeople in the past who really didn’t do anything, I picked a truck off the lot and they just watched me sign the papers. Buck went out of his way to make sure everything worked for both myself and for the company, and I’d hire him in an instant if I owned a dealership. More

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GREAT SERVICE AS ALWAYS. ALWAYS DONE IN A TIMELY MANNER AT A FAIR PRICE. I WILL CONTINUE DOING MY SERVICE AT JIM ELLIS FORD ALWAYS DONE IN A TIMELY MANNER AT A FAIR PRICE. I WILL CONTINUE DOING MY SERVICE AT JIM ELLIS FORD More

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Jyair is the primary reason we use Jim Ellis for service, which is for 2 vehicles we bought at a different, local dealer. He satisfies the attentiveness and professionalism criteria of an excellent service which is for 2 vehicles we bought at a different, local dealer. He satisfies the attentiveness and professionalism criteria of an excellent service advisor. More

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Ford is absolutely the worst. I will never buy another Ford again! Earlier this month, I took my car in for a transmission malfunction. They supposedly fixed the problem and charg I will never buy another Ford again! Earlier this month, I took my car in for a transmission malfunction. They supposedly fixed the problem and charged me $1,500. I picked it up that Wednesday, and by Friday, the car was experiencing the same issue. I had the car towed back to the shop, and 30 minutes after the tow, my Ford service agent called to inform me that my front grill shutter and oil pan were cracked. The tow company showed me how they picked up my car, clearly proving they did no damage. Ford damaged my car when they picked it up and refuses to take accountability for it. Due to their negligence and lack of responsibility, my car has been marked a total loss. If they had fixed the problem correctly the first time, I wouldn’t be in this mess. Don’t buy Ford and don’t come here. More

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I highly recommend Jim Ellis Ford. Why? “Their customer service is second to none.” “The customer service has been consistently outstanding, exceeding my expectations every time. Why? “Their customer service is second to none.” “The customer service has been consistently outstanding, exceeding my expectations every time.” “I was completely impressed with the professionalism and positive attitude, of both my sales team with Armen and Louis, also my service team starting with Sean and Jyair. In a post Covid world where service is somewhat demenished, NOT HERE! These guys seamed to have doubled down on Customer Service. Just go and experience it for yourself. I would be surprised if they don't deliver. Enuff said... More

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It's been a pleasure purchasing my vehicle from Jim Ellis Ford. Armand and Jeremy followed up promptly, anytime there was an update on my vehicle. Could even track my vehicle when It left to get the tint do Ford. Armand and Jeremy followed up promptly, anytime there was an update on my vehicle. Could even track my vehicle when It left to get the tint done at a different location. Leon did great job explaining the warranty's for me. Then the cherry on top was they delivered the Maverick straight to the house which was a huge help. You can't beat that kind of professionalism. Would buy from them again and suggest Jim Ellis Ford to everyone. Thanks again guys. Loving the new vehicle. More

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I’ve only had wonderful experiences here. First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. A First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. At Jim Ellis, they listened, understood, and empathized. Within one day they were able to identify the issue and order parts to correct it. They communicated consistently through the entire process and were very efficient. Now when any issues arise, I make the 30 minute drive here. They have excellent customer service, great communication, quality work, and an efficient process. Especially recommend Jyair. He makes the process a breeze and is very friendly to work with. More

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Every time that I get my vehicle serviced at this location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them and I will always recommend them to anyone! More

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