Dealer Reviews
Cars for Sale
Dealer Log In
Dealership Experience
15 yrs, 7 mos
Industry Experience
39 yrs, 1 mo
29 Reviews of KEN MACKEL
September 14, 2026
Everyone was very friendly. I came in with a budget, and they put me in a car that was more than I expected and in my price range. Salesman Ken was very knowledgeable and helpfu I came in with a budget, and they put me in a car that was more than I expected and in my price range. Salesman Ken was very knowledgeable and helpful. This was the easiest car purchase I have ever made. More
by Dena
January 25, 2026
Kevin Pulling was so incredibly helpful today. I came in with a busted up money pit of a car, and i will be getting a brand new one on Monday for a great rate. Would highly recommend him & buy fro I came in with a busted up money pit of a car, and i will be getting a brand new one on Monday for a great rate. Would highly recommend him & buy from him again. Thank you! More
by dmbiaglow
Other Employees Tagged: JOE LONARDO, Kevin Pulling
January 14, 2026
greatest dealership ive ever been too, wonderfully helpful staff. Would recommend to everyone and their momma. helpful staff. Would recommend to everyone and their momma. More
by amsampsel
Other Employees Tagged: Mike Bryson, JOE LONARDO, Max Pipkin, Joshua Baskind, James Drake, Gabe Byrd, Kevin Pulling, Montaye Moore , Montaye Moore
September 03, 2023
I just had the worst experience at Ken Ganley Subaru Bedford. We went to buy my brother a used car and dealt with Ken Mackel. Ken was extremely unprofessional!! He made fun of my Grandmother, and was ex Bedford. We went to buy my brother a used car and dealt with Ken Mackel. Ken was extremely unprofessional!! He made fun of my Grandmother, and was extremely disrespectful in front of me and my family. He has a really bad attitude, and treated us very poorly. I have never dealt with such unprofessional and rude behavior at a car dealership in my life! More
by gabriella.c
November 25, 2020
Although our son found the car for us, the staff at Bedford was very helpful in helping us with the actual buying of the car, taking care of our old car and explaining many things that were on the new Bedford was very helpful in helping us with the actual buying of the car, taking care of our old car and explaining many things that were on the new car. Ken even insisted that we take a ride so he could be sure that I could handle the new one. Easiest car buying I ever had. Thanks. More
by JEANJACKSON
Verified CustomerNovember 02, 2020
Jeff and Ken were extraordinary to work with. They helped me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. More
by MMJAMAL_86
Other Employees Tagged: Jeffrey Rosen
July 01, 2020
overall positive My used car was not quite as clean as it could have been. for a 2019. They miscalculated sales tax which was suspicious. Finance was very pushy with My used car was not quite as clean as it could have been. for a 2019. They miscalculated sales tax which was suspicious. Finance was very pushy with extended warranty. More
by DSJABRAUN
June 28, 2020
The salesman Ken Mackey was very informative and very helpful when we purchased our Crosstrek. We were treated very nicely when we filled out all the paperwork. When I went for my first oil change everyo helpful when we purchased our Crosstrek. We were treated very nicely when we filled out all the paperwork. When I went for my first oil change everyone was very nice and the experience was taken care of quickly. More
by DONNAWILK41
Other Employees Tagged: Joe Walker , JENNIFER LEEDS, Jeffrey Rosen
June 28, 2020
Everyone I dealt with was courteous and knowledgeable. Ken Mackey was eager to answer questions and make me feel welcome. I had already done research on the Forester, in fact I have owned two and an Out Ken Mackey was eager to answer questions and make me feel welcome. I had already done research on the Forester, in fact I have owned two and an Outback before this one. I would recommend Ganley to others More
by GVOURLOJ
May 31, 2020
Subaru Outback I didn't realize how spoiled I was with my Hyundai Santa Fe Sport. And I believed that when I asked that everything possible be included on the Outbac I didn't realize how spoiled I was with my Hyundai Santa Fe Sport. And I believed that when I asked that everything possible be included on the Outback, I didn't think to ask about a front camera, ventilated seats, etc. But I stated this in a previous survey. I will survive this. The so-called "handsfree" tailgate is a joke! If my hands are full, how can i possibly wave the fob under the handle of the trunk lid? There is nothing Hands-free about that. When I get groceries, I have to turn the engine off in my car in order to lift the power-gate for the person putting the groceries in my trunk. I have to use the fob because there is no button in the car to open the trunk. Very inconvenient. And to have to turn off the engine is just not acceptable. I only wish I had noticed this before we leased. I am now having trouble with the voice command in navigation. it keep wanting to send me to Indiana, Texas, North Carolina....etc. when i am distinctly saying Chagrin Falls, OHIO, or Willoughby, OHIO. So very frustrating when I cannot just type in the location I want when the voice doesn't understand me. I now understand that the salesman was doing his best to give me what I wanted, and that my husband thought we really needed the Turbo-charged engine as that is what we had before. I only wish that it had been explained to me that we needed to lease the Touring car instead of the Limited XT. Unfortunately the pandemic hit when we picked up the car, so I didn't get the training with my salesman. Maybe there is something he can help me with at some point when all this is over. More
by art7
Other Employees Tagged: Jeffrey Rosen
Dealership Inventory (259 Vehicles)
