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KEN MACKEL
28 Reviews
Dealership Experience
15 yrs, 4 mos
Industry Experience
38 yrs, 10 mos
28 Reviews of KEN MACKEL
February 06, 2020
New 2020 car - STARLINK services still don't work Bought a 2020 Forester in Nov, STARLINK services never connected. Brought my car in 4 times now and it's still not fixed. Very concerned as to what el Bought a 2020 Forester in Nov, STARLINK services never connected. Brought my car in 4 times now and it's still not fixed. Very concerned as to what else might be wrong with the car. Might be a lemon. More
by JNBOBEL
Verified Customer
January 10, 2020
jermaine muse Jermaine and the other associates where great and gave me the deal that i was looking for and really appreciated their patience, I just want to thank Jermaine and the other associates where great and gave me the deal that i was looking for and really appreciated their patience, I just want to thank them all again. More
by GIRAFFEE45
Other Employees Tagged: JOE LONARDO, Max Pipkin , Michael Horrigan, Cainaan Jones, Peter Kash, Paul Mezzacapo, Ezra Pecha, Jeffrey Rosen
January 09, 2020
Awesome Dealership! We purchased (4) Outback's from this dealership and the service has always been the best. Can't say enough about the service that you get from Ganley We purchased (4) Outback's from this dealership and the service has always been the best. Can't say enough about the service that you get from Ganley Subaru of Bedford. Our service advisor was Chris Wiley and he was very professional, polite and helpful. The Herman's More
by HERMAN4955
Other Employees Tagged: Jeffrey Rosen
January 08, 2020
Clean Up Service Needed to have detail work done on car from shipping was taken care of without a problem. Made every effort to comply with my schedule. Needed to have detail work done on car from shipping was taken care of without a problem. Made every effort to comply with my schedule. More
by MMGENTILE
Other Employees Tagged: Mike Bryson, JOE LONARDO, Max Pipkin , GARY AXELBAND, Cathy Burnstine, Andrew Cabot, Aundre Hildreth, Michael Horrigan, Peter Kash
December 03, 2019
Service visit In and out , great customer service. Employees were knowledgeable , answered every question and were hospitable. Clean environment , very respectable In and out , great customer service. Employees were knowledgeable , answered every question and were hospitable. Clean environment , very respectable of my time and my needs. More
by DUNDEAL97u
Other Employees Tagged: Mike Bryson , LARRY BORO, Cathy Burnstine, Andrew Cabot, Tony Elia, Aundre Hildreth, Michael Horrigan, Cainaan Jones
October 29, 2019
Efficient and Friendly Leasing a car. The process was easy and efficient. Staff was friendly. Price was fair. Salesperson was available over text which was convenient. Enjo Leasing a car. The process was easy and efficient. Staff was friendly. Price was fair. Salesperson was available over text which was convenient. Enjoying the car so far. More
by EngineerGuy
Other Employees Tagged: Jeffrey Rosen
September 05, 2019
Amazing Team!! Jennifer Leeds in service was so great!! My car was even done in under the time quoted. Nothing better than that. I love all the employees here. They Jennifer Leeds in service was so great!! My car was even done in under the time quoted. Nothing better than that. I love all the employees here. They are so helpful. Subaru driver for life! More
by Paul Fuller
Other Employees Tagged: Mike Bryson, JOE LONARDO, Max Pipkin , GARY AXELBAND, LARRY BORO, Tony Elia, Michael Horrigan, Paul Mezzacapo, Jeffrey Rosen, Jennifer Leeds
May 31, 2016
How many Ganley associates does it take to make a spare key? The answer: More than four! My son bought his first used vehicle from Ganley Subaru in Bedford at the end of February. There was only one key availabl The answer: More than four! My son bought his first used vehicle from Ganley Subaru in Bedford at the end of February. There was only one key available at the time of the purchase. Our salesperson (Ken Mackel) said he would contact the previous owner and ask for the second key. After three weeks, a call to the salesperson got an answer along the lines of: "It's not here yet. I will call the previous owner again." Then the paint started to chip off the car. After ten weeks, my son just brought the car in and asked for the key. The answer this time: "We have a big box of keys. It might be in there. We'll check and call you on Monday." When we asked them to look at the car and the chipped paint, the answer was: "We sold the car 'As Is,' so we can't do anything about the paint." (Actually they could, but they won't.) But they went on: "We'll call you Monday and have our mobile key guy meet you at your place of work and make you a key." After two weeks, a letter to four Ganley associates respectfully asking for reconsideration on the paint, and reminding them that still no key was in hand and no "Monday call" was made. It has been two weeks since the letter. So "As Is" accurately describes Ganley's idea of "customer service." What a shame. More
by david93scott
Other Employees Tagged: TOM CINNALI, Michael Friedman, John Romeo, MICHAEL SANTONE
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