KHALIL R. MERCADO CORREA | Page 3

Online appt sceduling was easy and convenient. Khalil patiently explained findings/recommendations/options. I was allowed to keep a loaner for several days to accommodate my schedule. patiently explained findings/recommendations/options. I was allowed to keep a loaner for several days to accommodate my schedule. More

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I didn’t buy my Acura at this dealership however, this in no way affect in my service. I was a walk-in appointment for low tire pressure and ultimately had to have it replaced but they got me in and out in n no way affect in my service. I was a walk-in appointment for low tire pressure and ultimately had to have it replaced but they got me in and out in no time. Everyone was very nice and the dealership was immaculate. The lady that checked me in at the driveway was exceptionally friendly and attentive. I’m sorry I don’t remember the staff names. More

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Simply amazing Made an appointment online walk in service advisor help me figure out what my car needed was able to test drive a new loaner car that makes me want to Made an appointment online walk in service advisor help me figure out what my car needed was able to test drive a new loaner car that makes me want to buy another vehicle now. Couldn’t been more satisfied! More

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Great service even on the busiest day! Kahlil was very helpful and provided outstanding customer service. Every time I bring my car in for service I have not been disappointed. Kahlil was very helpful and provided outstanding customer service. Every time I bring my car in for service I have not been disappointed. More

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discussion of end of lease options We had planned to purchase our leased RDX but were shown all of our options buy vs lease. In the end we went with a new lease after a comprehensive re We had planned to purchase our leased RDX but were shown all of our options buy vs lease. In the end we went with a new lease after a comprehensive review of the financing options. All the sales associates could not have been more helpful especially our associate Cain Pierce. More

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Great Service experience at Duval Acura... Thank you Khalil The overall service experience at Duval Acura was great as always. Khalil was courteous and helpful, gave a accurate service estimate and the car was The overall service experience at Duval Acura was great as always. Khalil was courteous and helpful, gave a accurate service estimate and the car was delivered back after service within the time committed. More

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Excellent customer service I took my car for a problem with the A/C, it needed a new compressor. Khalil Mercado was excellent, he kept me posted on the progress until the servi I took my car for a problem with the A/C, it needed a new compressor. Khalil Mercado was excellent, he kept me posted on the progress until the service was done. I enjoyed working with Khalil. I have also worked with the Finance Dept. when I purchased my car in February and R. Binrashed was outstanding in finding me the best possible finance. He worked constantly on it until it was done. More

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VIP Treatment From the time I arrived the team showed an urgency to get out to me before I came in even though there were many cars in the drive! Very informative a From the time I arrived the team showed an urgency to get out to me before I came in even though there were many cars in the drive! Very informative as to what to expect and followed up at the end of the visit with the outcome of service check. The service person who spoke with me was very kind and didn’t try to rush me. I have come to expect this kind of reception every time I go here. I like all aspects of this dealership, they are exceptional!!! More

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Exceptional Service My service advisor Khalil Mercado provide excellent service and advice. My car was finished on time with exceptional service. He even provided excelle My service advisor Khalil Mercado provide excellent service and advice. My car was finished on time with exceptional service. He even provided excellent advice to keep my vehicle running at optimal performance. More

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Service Team is Excellent, Service Adviser is outstanding!! Was In for service on my wife's ILX, which I hate! I even dislike your Dealership car owner waiting area. It is well below standard of other luxury br Was In for service on my wife's ILX, which I hate! I even dislike your Dealership car owner waiting area. It is well below standard of other luxury brands. I have been shopping for a new SUV to replace my Lincoln and since I was captive in your dealership I was very surprised to find myself impressed with the new RDX. The only thing that makes me consider the RDX is your service department and in particular Khalil he is outstanding. More

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