KIM MOORE | Page 4

Garland has ALWAYS been SUPER...knows the business, great customer service and ALWAYS PLEASANT. I've been dealing with this dealership since it came to Granbury years ago(Previously Durant). She started in customer service and ALWAYS PLEASANT. I've been dealing with this dealership since it came to Granbury years ago(Previously Durant). She started in service department and worked her way up to Assistant Service Manager.......she is a rare example of knowledgeable and customer service in this automobile industry. Need more like her. More

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The salesman Heath was great. Regretfully the dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original listing and for Nitrogen in the tires that wasn’t requested and not in the original listing a well. There was also an additional surprise fee for a car care plan or something like that I was told they would not waive. This was not included in the online price and it should not have been charged. Basically the price you see online isn’t the price they want you to pay. I would have walked away, but it was a good deal on the vehicle. They also tried to sell the vehicle without the roof racks, mats and GPS chip that it was supposed to have per their advertisement. I worked with the parts department on those items and they were great. The salesman was willing to help me install the roof racks because the sakes management staff/person working my deal refused to install them and only provided the part since they weren’t on the vehicle as advertised. The self install didn’t work and I’ve since had to remove them due to noise issues that shouldn’t have been there if they were professionally installed. Finance was good overall. The dealership as a whole is nice, but be careful with all the markups and missing items that will take away from the value of the vehicle.I would give the dealership a 5 star review if it weren’t for the sales management staff. I would still recommend the dealership because one bad apple should spoil the bunch. Just know what is advertised and hold them to it and be prepared to argue with the sales manager to avoid the extras they almost force you to have to add to their profit despite what a vehicle is listed online for. More

by sNorris Verified Customer Verified Customer

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Great people and very helpful! Had our sons car serviced and they did exactly what they said even put in a new battery for his key fob. Thank you all as usual great job. and they did exactly what they said even put in a new battery for his key fob. Thank you all as usual great job. More

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Eric Griffith was very professional and patient working with us on the purchase of our new Tundra.All of the staff was friendly and great to work with. with us on the purchase of our new Tundra.All of the staff was friendly and great to work with. More

by CRAWFORD201 Verified Customer Verified Customer

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Toyota’s performance was horrible in that they wouldn’t release my part for TSB that should have been a recall. I expected better from Toyota release my part for TSB that should have been a recall. I expected better from Toyota More

by HSIGLER Verified Customer Verified Customer

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Great Service and super nice staff I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. More

by stacey wells Verified Customer Verified Customer

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Great people and great place from sales to service and body shop. I’ve dealt with all of them and great. Thank you all at Shottenkirk body shop. I’ve dealt with all of them and great. Thank you all at Shottenkirk More

by Ron DROUIN slap Verified Customer Verified Customer

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Thank you for your quick completion of my vehicle. All service was done as requested. I hope you will be able to perform a vehicle wash soon. service was done as requested. I hope you will be able to perform a vehicle wash soon. More

by IWHITT Verified Customer Verified Customer

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Didn't change the oil filter when they did the oil change I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous OEM filter was still on the car. He looked and agreed they do not carry that filter AND he had their service tech re-change the oil with a filter. Obviously the tech was pissed and did a hurry rush job, he scratched my fender with his belt buckle and left grease on the fender as well !! What a punk. I have a new name for this Dealership....I call it SHODDYWORK from now on More

by JCWILSON01 Verified Customer Verified Customer

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We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us! need and always recommend you to friends. Thank you for always taking care of us! More

by MELTA Verified Customer Verified Customer

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