KRISTIE JOHNSON | Page 2

Lack of knowledge on Turing in used cars I was about to sign the paperwork for a purchase of a new Jeep. Lack of knowledge from the dealership about chrysler employee control number, how to p I was about to sign the paperwork for a purchase of a new Jeep. Lack of knowledge from the dealership about chrysler employee control number, how to properly obtain and turning in a Chevy car without a title. You give the dealership everything you have and inform them you dont have the title of your used car due to still paying on loan. Very sad and disappointing that the manager and salesman put me through all multiple visits, calls and texts still can't walk away with a new Jeep. Joli tried her best, just lack of turning in a used car not very helpful with. More

by cocktailsdede Verified Customer Verified Customer

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Annoyed I’m annoyed by the individual who approaches me every time I bring my vehicle in for service at Sterling Heights Chrysler Dodge and says that I have a I’m annoyed by the individual who approaches me every time I bring my vehicle in for service at Sterling Heights Chrysler Dodge and says that I have a chip/crack in my windshield and that he can fix it at no cost to me. How is it that he finds a chip EVERYTIME! This is nothing but a scam that Sterling Heights Dodge let’s play out at it’s dealership. Shame on Sterling Heights Dodge for letting this take place for all to see. This is nothing but a scam to fleece the auto insurance companies. No wonder why are rates are so high. I am not alone in knowing what this scam is all about because most of the other customers in the waiting room at Sterling Heights Dodge that I talked with agreed that what you are allowing is wrong. Shame on Sterling Heights Dodge. More

by marktremberth Verified Customer Verified Customer

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OUTSTANDING! Great teamwork by Wafaa Ramlawi, Russell Farkas, and Service Manager! Resulted in a prompt repair, and quick turnaround. Upon hearing a startup, Russ Great teamwork by Wafaa Ramlawi, Russell Farkas, and Service Manager! Resulted in a prompt repair, and quick turnaround. Upon hearing a startup, Russ properly diagnosed problem, Wafaa confirmed part in stock, Manager gave Russ permission to take project immediately. I believe I was in the service bay, then back on the road in something less than 2 hours. WOW! I have always been well taken care of at Sterling Hts Dodge, but this was a new record. More

by jmyers Verified Customer Verified Customer

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Poor customer service I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center wasn’t busy no one was able to help me out and I had to walk. When I told the service rep that I will have to walk because I’m late already she just shrugged her shoulders and said I’m sorry. I won’t be coming back here to buy or service my vehicles. More

by miraheuman Verified Customer Verified Customer

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Oil Chnage 15 minutes in and out great service, Very helpful and easy. Highly recommend Sterling heights Dodge, I also bought my truck there and its always a ple 15 minutes in and out great service, Very helpful and easy. Highly recommend Sterling heights Dodge, I also bought my truck there and its always a pleasure doing business with them! More

by CAMBRONBRESSLER205 Verified Customer Verified Customer

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Great Experience Excellent product with the Ram 1500 I purchased. Love working with Mike Manzo, sales person. Knows the product and always asks what I like/want even t Excellent product with the Ram 1500 I purchased. Love working with Mike Manzo, sales person. Knows the product and always asks what I like/want even though this is the 5th truck I have leased from him. Never have an issue, never go anywhere else or deal with anyone else. More

by 7MICKY7 Verified Customer Verified Customer

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Great experience Chris DeMartino was very friendly and honest. He did not pressure me in any way.He also answered all of the questions I asked him. Chris DeMartino was very friendly and honest. He did not pressure me in any way.He also answered all of the questions I asked him. More

by LINDAMAY0 Verified Customer Verified Customer

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Respect I felt at ease with the people working at the dealership and the waiting room was nice, coffee was good ,it was set up for people"s comfort as they I felt at ease with the people working at the dealership and the waiting room was nice, coffee was good ,it was set up for people"s comfort as they were waiting for their car More

by bpbuszczak Verified Customer Verified Customer

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out with the old in with the new I had 2 leases through this dealership (one left).When it was time to release my ram I left 2 voice messages with Nora and Kristie after I was treated I had 2 leases through this dealership (one left).When it was time to release my ram I left 2 voice messages with Nora and Kristie after I was treated rudely by a past employee, Robin Zyrek. The manager had me speak with another man, but i couldn't remember his name when it was time to release so I thought I would try a deal with a woman. Neither called me back. I called the manager only to get ANOTHER voicemail! I never left a message because that wasn't working with the other two. I moved on to the Rochester hills dealer and was treated GREAT! People there answer their phones! My lease due up in one year will absolutely be with Rochester. Step it up SHDCJP. I'm sure there are more who feel like me. More

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friendly and helpful service The Service I Have Received From Day One Almost Eleven Years Ago This Month They Have Always Repaired My Jeep In A timely manor Right The First Time The Service I Have Received From Day One Almost Eleven Years Ago This Month They Have Always Repaired My Jeep In A timely manor Right The First Time More

by darrencroce Verified Customer Verified Customer

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