Kaelyn Smith
Kaelyn Smith at Courtesy Nissan

Kaelyn Smith

Parts & Service Director

Courtesy Nissan

1777 N Central Expy
Richardson, TX 75080

4.9
7 Reviews
4.9

7 Reviews

Write a Review

Languages Spoken

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7 Reviews of Kaelyn Smith

April 28, 2025

Dealership Rating
Employee Rating

They were incredibly helpful and knowledgeable. We came in with a limit and what we wanted and they met every one of our needs! They worked with us and were so kind in the process. Have been referr More

by clynndavis1206
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2025

Courtesy Nissan responded

Clynndavis1206, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2025

Dealership Rating
Employee Rating

Excellent services , good take , very humble with customer If any thing wrong before time , they inform to the customers they are Professional. More

by klm786@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 03, 2025

Dealership Rating
Employee Rating

I would normally give this dealership 5 stars, but this time, something was working right. I waited longer than I have ever had to wait to see a service advisor. (I had an appointment.) I was told by 3 d More

by bpilk748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micheal Johnson

Apr 07, 2025

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 02, 2025

Dealership Rating
Employee Rating

Great experience from the marketing emails and correspondence to the service advisor (Joe) who was very friendly. Oil change was completed in the time interval shared when dropped off. Suggested s More

by cahendersonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Adams

Apr 06, 2025

Courtesy Nissan responded

Cahendersonjr, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2025

Dealership Rating
Employee Rating

The service center took care of my needs when it came to my car repair! More

by knanyamka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2025

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 17, 2024

Dealership Rating
Employee Rating

Joseph Adams was my service advisor and was such a pleasure to work with, I was so not wanting to go back to Courtesy for car service due to past customer service that was not up to par. Joseph made i More

by 1msgae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teddy Ervin, Joe Adams , Bobby (Babak) Rezaei, Rodrigo Ramos

Dec 21, 2024

Courtesy Nissan responded

1msgae, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Nissan!

December 10, 2024

Dealership Rating
Employee Rating

The current staff was extremely nice and helpful. From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue More

by tangbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Cardenas, Shelton Isaac, Teresia Mabry, Bob the new shuttle driver

Dec 13, 2024

Courtesy Nissan responded

Tangbug, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.

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