Kaitie Stehr
Kaitie Stehr at Russ Darrow Kia of Waukesha

Kaitie Stehr

Service Advisor

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.9
34 Reviews

Dealership Experience

5 mos

4.9

34 Reviews

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34 Reviews of Kaitie Stehr

July 29, 2025

Dealership Rating
Employee Rating

Oil change was simple for the customer. Simply told them who I was and handed them the keys. I sat in the waiting room and even received 2 videos showing me that everything was ok. More

by CALEBWACHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

July 27, 2025

Dealership Rating
Employee Rating

Since I bought my Telluride from this dealer I have been treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would ra More

by GEORGE.WESSEL.WEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wally Thom

Jul 27, 2025

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

July 25, 2025

Dealership Rating
Employee Rating

Friendly customer service, clear explanation of costs, fast service, easy to make the service appointment. More

by BKSBAGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich, Skyler Battersby

Jul 25, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

July 25, 2025

Dealership Rating
Employee Rating

Took car in for first service over a holiday weekend. It took slightly longer than I would have hoped but it was over holiday weekend. It was done correctly and no issues. Will return for service. More

by Kyleklitzing2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich, Skyler Battersby

Jul 25, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

July 24, 2025

Dealership Rating
Employee Rating

Vastly underestimated wait time. No updates without asking. A 2 hour appointment turned into 3.5 hours. More

by DALELANDGREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 27, 2025

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon McGahee brandon.mcgahee@russdarrow.com

July 24, 2025

Dealership Rating
Employee Rating

They are courteous and on time. They kept us informed on how the service was progressing. More

by ELLEN.ROERDINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich, Skyler Battersby

Jul 24, 2025

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

July 20, 2025

Dealership Rating
Employee Rating

I came to the dealership in January and have been impressed with their care for my vehicle.. More

by J_C_53188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich, Skyler Battersby

Jul 20, 2025

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

July 17, 2025

Dealership Rating
Employee Rating

Friendly, responsive, attentive to my concerns. Apart from an oil change, this was my first actual service experience at any Kia dealer, and I have to say it was outstanding. As I told my service a More

by kgschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

July 17, 2025

Dealership Rating
Employee Rating

The ICCU diagnosis and replacement were both done quickly and efficiently under warranty. I was provided with free Lyft service on the day of repair. Caleb kept me well informed. No complaints at all. More

by tknterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby , Caleb

Jul 17, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

July 17, 2025

Dealership Rating
Employee Rating

Great service provided and helpful information given in providing car service. Thank you so very much for honoring good services. More

by J_RAASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

Jul 17, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

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