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Kaitie Stehr
Kaitie Stehr at Russ Darrow Kia of Waukesha

Kaitie Stehr

Service Advisor

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.8
60 Reviews

Dealership Experience

9 mos

4.8

60 Reviews

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61 Reviews of Kaitie Stehr

November 20, 2025

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Employee Rating

It was good , everyone was nice. I had a good experience and my car was good . More

by AMBERNJOHNSON7
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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November 13, 2025

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Employee Rating

This is the fifth car my husband and I have bought at Russ Darrow. And we couldn't be happier. More

by RYork
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gildardo Esquivel, Ann Henderson, Jonathan Brown, Michael Mayweather

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Nov 13, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jonathan Brown jonathan.brown@russdarrow.com

November 08, 2025

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Employee Rating

Found a minor leak (washer fluid tank) and advised/ordered parts for repair, nice! Good catch. More

by THOMAS.DARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Gonsalves-DeSerre, Katherine Caton, Ashlie Tapia, Caleb Koskovich

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Nov 08, 2025

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

November 03, 2025

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I had a great experience with my car rental without any issues. Great price and such a pleasure to deal with! More

by Skellie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Jonathan Brown jonathan.brown@russdarrow.com

October 25, 2025

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Employee Rating

I’m so grateful to the good people at Russ Darrow Kia of Waukesha. They helped me get into the exact car I wanted. Brody, our salesman, was fantastic. Friendly, courteous, and kept us well informed througho More

by Alice117930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gildardo Esquivel, Ann Henderson, Brody Kluewer

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Oct 25, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

October 15, 2025

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Employee Rating

Changed my oil, wash my car and answered questions I had about my car. Very helpful and friendly More

by NORBE262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hartwig

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Oct 15, 2025

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Jonathan Brown jonathan.brown@russdarrow.com

October 09, 2025

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Employee Rating

I was pleased the technician was able to pop a part in the wheel well back into place without a costly repair. More

by JFRASER583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jonathan Brown jonathan.brown@russdarrow.com

October 08, 2025

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Employee Rating

Good and thorough, price was reasonable $85 to have 4 key lock lug nuts removed and replaced with OEM - don't quite match what's on there but close enough. Only complaint is it took 2+ hours to do this and n More

by Rmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your feedback. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

September 17, 2025

Dealership Rating
Employee Rating

Another quality experience with the service department at this dealership. Kaitie still stands out as the best service advisor I’ve encountered in decades of car ownership More

by kgschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 17, 2025

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Jonathan Brown jonathan.brown@russdarrow.com

September 11, 2025

Dealership Rating
Employee Rating

Greet you on time. Scheduling very easy. Able to change service times when needed. Complete More

by RONALDHULL52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

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Sep 11, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jonathan Brown jonathan.brown@russdarrow.com

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