Kaitlin Nilson

I have purchased 3 vehicles from this dealer and they have always been upfront and honest and the service after the sale has been great have always been upfront and honest and the service after the sale has been great More

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My experience was not a good one during this visit. The center kept my car for eleven days. They would not offer a loaner car even though I was paying $3,500. I was told for insurance purposes. This ma The center kept my car for eleven days. They would not offer a loaner car even though I was paying $3,500. I was told for insurance purposes. This makes no sense to me. I would call about the progress of my vehicle but would have to leave a message with Kaitlin (No matter what time of day I called), only to not have her to return my calls. She finally reached out after 4 days via text message. She did not communicate the status of my vehicle very well. I ultimately missed work, because I could no longer afford my rental after one week. I was told that my vehicle would be available on the following Tuesday but did not hear anything until days later. I also, asked Kaitlin that since they had my vehicle so long if they would add an emission and inspection. She informed me that they would add that service, and informed me of the additional cost. However, they did not do the safety and emission, and I was to bring it back in, after them having my car for 11 days. When I finally picked up my vehicle, the person checking me out was rude and told me that I had to pay an additional fee for using my credit card for the $3,500. I will never return to Suntrup. More

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Kaitlin Nilson was awesome and helpful and I appreciate all the support and the maintenance guy will take care of my car. He was awesome too. all the support and the maintenance guy will take care of my car. He was awesome too. More

by MAMJ1981 Verified Customer Verified Customer

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AWESOME IN AND OUT WAS QUICK GOOD SERVICE WORK KAITLIN DID AN AWESOME I WILL COME BACK AGAIN DID AN AWESOME I WILL COME BACK AGAIN More

by waynepartsguy Verified Customer Verified Customer

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Everything with Suntrup has been first rate. The only negative is trying to schedule service online. I thought I had made an appointment, but I guess I didn't, BUT they were able to still fit me The only negative is trying to schedule service online. I thought I had made an appointment, but I guess I didn't, BUT they were able to still fit me in. More

by STEPHANIE0405 Verified Customer Verified Customer

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They were nice, friendly and gave me the info I needed. Did a good job on the car. Did a good job on the car. More

by CAMKIN11 Verified Customer Verified Customer

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Very efficient and on time. Their mechanics all seam to be highly qualified and efficient. Their mechanics all seam to be highly qualified and efficient. More

by JOEMAIL27987 Verified Customer Verified Customer

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Had an 8am appt made 3 weeks in advance. Arrived to be told it would be 24-48 hours to even look at the vehicle. Why schedule an appt when you knew you couldn’t work on it? No offer for Arrived to be told it would be 24-48 hours to even look at the vehicle. Why schedule an appt when you knew you couldn’t work on it? No offer for a loaner vehicle. No communication, as I had to call the next day. Got a call back saying nothing found. Still didn’t complete the other part of my appt until the next day, but again, never called. I had to call in to find out it was done. Track status in the app never changed from arrived. Not the first time having issues at Suntrup. Will never buy another vehicle there or use their service area unless for warranty work due to my $0 deductible warranty. Do better or hire new people who will do better. More

by jkmizz Verified Customer Verified Customer

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Tim & Kaitlyn are exceptional service techs compared to near by Buick GMC dealerships 100. Ty near by Buick GMC dealerships 100. Ty More

by JEDOM Verified Customer Verified Customer

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I have bought several cars from Suntrup over the years and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something has changed with the service dept. I can no longer go in and get things done with my car. If you need to have anything done other than an oil change, they need to keep your car for 24-48 hours to assess the issue. They don't seem to have loner cars anymore or if they do it takes 3 weeks or longer to schedule one. I always wait for my car. In the past the service advisors would come find me to tell me if I needed to have any additional work done, now they send you a text to let you know what needs to be done. I don't like that! I've had that happen where I received the text but didn't get it because the dealership/service dept doesn't have good WiFi. I think that is very impersonal. More

by GERRIGILOT Verified Customer Verified Customer

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