I would imagine that most people don't look forward to visiting a car dealership, because of past experiences with the games that salesman, and their managers play. From my first call to Suntrup GMC, to the drive-away in our truck purchase, the experience was almost painless (except for writing the check :)).
Eric Trigg was great to work with. We live about 2 hours from the dealership, and at my request, he did a walk-around and returned my call within 15 minutes to describe the condition of the truck. When we arrived, the truck was as he described. He spent the time necessary to go over the past history of the vehicle and explained in detail the CPO program.
Overall, a very good experience.