Kane Balcaitis

No one in this dealership cares about clients. Only making money. No customer service whatsoever so ever. No support. Tried to make the credit percentage be bigger than telling us. Only making money. No customer service whatsoever so ever. No support. Tried to make the credit percentage be bigger than telling us. More

by lena.krul Verified Customer Verified Customer

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After the sale update… the 2024 QX80 didn’t get delivered on time. I had to drive 2.5 hours to meet the delivery driver so my wife and I would not miss a full day of our anniversary vacation. The vehicle l on time. I had to drive 2.5 hours to meet the delivery driver so my wife and I would not miss a full day of our anniversary vacation. The vehicle looked like one of my teenagers cleaned it, though my teenagers could have probably done a better job. No paperwork on the ceramic or maintenance. The vehicle listed as CPO but then they charge to activate it. Never heard of that before. The vehicle came with only one key FOB, something they failed to mention. $600 for one of those. Took the vehicle to Willis Infinity in Clive, IA. They pulled the maintenance log for me. It wasn’t up to date. I also bought another key fob and paid for programming. Spoke with Anthony at Orland Park on May 27th about my frustrations in regards to the timeline in which I received the vehicle and sales process. Anthony said he’d send a $200 check for the inconvenience. Haven’t seen that either. Hopefully I get plates but I’m less than confident on that being a smooth process as they never gave me info. If there’s a ball that can be dropped with this transaction they seem to spike it. More

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