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Karen Anderson

Overview Reviews (13) Inventory (185)

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Karen Anderson

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Karen Anderson

Client Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8

13 Reviews

Overview Reviews (13) Inventory (185)

4.8

13 Reviews

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13 Reviews of Karen Anderson

May 12, 2025

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Employee Rating

10 stars go to Marshall, who is no longer the Service Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduc Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduced to Stacey several years ago by Marshall, who has been instrumental in keeping me coming back to this Store. She is now the ONE who goes above and beyond to resolve issues and 10*s for not only her problem solving but for her attention to my Service needs. She even took the time to drive to my house to pick up the loaner and deliver my car clean as a whistle! I had some concerns about my paint, and she made sure that Imran gave my/her query the final stamp of Approval. Please make sure that Stacey is commended for her invaluable customer care. Thank you, Stacey! Chris L. More

by christopher.lane

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Imran Javed

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May 12, 2025 -

BMW of Owings Mills responded

Thank you, Chris, for your wonderful review! We truly appreciate your kind words about Stacey and the excellent service she provided. We're thrilled to hear that her dedication to resolving your concerns and her personal touch made such a positive impact on your experience at BMW of Owings Mills. We're sad to see Marshall go, but it's great to know that Stacey and Imran are continuing to uphold our standards. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

May 07, 2025

Dealership Rating

Employee Rating

I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed. More

by olanphar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Imran Javed, David Hess, Daniel Kim, Michelle Jackson, Eric Lowery, Howard Mei, Daniel Cushner, Mark Johnson, Derrick Edwards , Why I am rating specifically named people, I don't know them by name/

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May 09, 2025 -

BMW of Owings Mills responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Team at BMW of Owings Mills

May 04, 2025

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Employee Rating

All the best BMW. I loved to be at this dealership. We liked our purchase. I loved to be at this dealership. We liked our purchase. More

by RS91952

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 04, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at BMW of Owings Mills and that you are happy with your purchase. We appreciate your support and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

May 04, 2025

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Employee Rating

Quick and straight to the point. He really worked with me on the deal. Fantastic He really worked with me on the deal. Fantastic More

by SHADI18888

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Imran Javed, David Hess, Daniel Kim, Michelle Jackson, Eric Lowery, Howard Mei, Daniel Cushner, Mark Johnson, Derrick Edwards

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May 05, 2025 -

BMW of Owings Mills responded

Thank you for your great feedback! We're thrilled to hear that you had a fantastic experience with us at BMW of Owings Mills and that our team was able to work with you on your deal. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

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Employee Rating

Professional working environment. Clean. Fair discounts plenty of vehicles to pick from process and making deal fast. Sale person very knowledgeable Clean. Fair discounts plenty of vehicles to pick from process and making deal fast. Sale person very knowledgeable More

by oran_25789

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 03, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Oran! We’re thrilled to hear that you had a professional and efficient experience at BMW of Owings Mills. Our team takes pride in providing a clean environment and knowledgeable service. We appreciate your kind words and hope to see you again soon for your next vehicle purchase! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

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Employee Rating

The customer service was great, and I left feeling that my expectations were met and/or exceeded. my expectations were met and/or exceeded. More

by viviankinsey

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 30, 2025 -

BMW of Owings Mills responded

Thank you for your review, Vivian! We're thrilled to hear that our customer service met and even exceeded your expectations. At BMW of Owings Mills, we strive to provide the best experience for our customers. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

Apr 30, 2025 -

BMW of Owings Mills responded

Thank you for your review! We're thrilled to hear that our customer service met and even exceeded your expectations. At BMW of Owings Mills, we strive to provide the best experience for our customers. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 24, 2025

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Employee Rating

Karen was efficient, knowledgeable, and friendly. She made the process as smooth as possible. I look forward to working with her in the future. She made the process as smooth as possible. I look forward to working with her in the future. More

by townsendeagles1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Imran Javed, Daniel Cushner , Lexi

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Apr 24, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that Karen provided you with efficient and friendly service at BMW of Owings Mills. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 24, 2025

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Employee Rating

Karen Anderson was competent, patient and fun! It made purchasing this car a pretty good experience. It made purchasing this car a pretty good experience. More

by genielady

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 24, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate your feedback about Karen and are delighted to hear that she made your car purchasing experience enjoyable. At BMW of Owings Mills, we strive to provide excellent service, and it's great to know we met your expectations. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

April 19, 2025

Dealership Rating

Employee Rating

Very happy and pleased with the experience, Karen was a pleasure to do business with. pleasure to do business with. More

by richard.lessans

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Daniel Kim

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Apr 19, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback, Richard! We are thrilled to hear that you had a positive experience at BMW of Owings Mills and that Karen made it enjoyable for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 19, 2025

Dealership Rating

Employee Rating

MICHELLE IS A PLEASURE TO WORK WITH, SHe always goes up and beyond to assist and beyond to assist More

by jesaves

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson

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Apr 19, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Michelle provided you with exceptional service at BMW of Owings Mills. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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Karen Anderson

Client Advisor

BMW of Owings Mills

13 Reviews of Karen Anderson

Dealership Inventory (185 Vehicles)

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