Karen Cruz

Top notch customer service! I was greeted at the door by Karen Cruz for our appointment, and was immediately offered water, coffee, tea, snacks. She escorted me to her desk, and I was greeted at the door by Karen Cruz for our appointment, and was immediately offered water, coffee, tea, snacks. She escorted me to her desk, and was so personable and down to Earth. Everything about my experience was nothing short of amazing, and I left the dealership not only with a beautiful car, but also with a heart full of gratitude. I got exactly what I wanted, and Karen made it happen! Highly recommend! More

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I just want to take a minute to talk about my experience at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give h at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give high praise to the salesperson, Ms. Karen Cruz. Karen always has a friendly smile on her face and an upbeat positive encouraging attitude which makes you feel like “HOME”. I cannot say enough about Karen, she is an extremely genuine lady, a person of honor, and a professional with integrity. She offered a beverage while we discussed the vehicle, and she provided a tour of the dealership and the service department. I found she was highly knowledgeable of BMW’s history as well as the lineup of vehicles. She went above and beyond to assist in the purchase of the BMW X1 to make sure all my expectations were met. I selected to customize my BMW X1 with features not available at the dealership or surrounding dealerships. The vehicle was custom built in Regensburg Germany, which increase the delivery time to the dealership. Karen kept weekly status updates that were clear and concise communications with me by phone, e-mail and in person when I visited the dealership. I felt like there were no games with her. Karen provided no pressure, and I did not feel rushed. I truly appreciate Karen's patience as well as listening to what my needs were. The price was exactly as negotiated, no last-minute surprises. When my vehicle arrived at the dealership, Karen reached out to me, and we set up an appointment for me to pick up my X1. Once I arrived at my appointment, the vehicle was so beautiful I almost cried. Karen patted me on my back, and she said this is your X1. Karen explained the BMW Genius program to me. The very friendly BMW Genius representative came over and explained the program and helped me with the BMW app and product information. Later in the week I came to the dealership to purchase additional accessories for my vehicle, Karen took the time to speak with me as well as giving outstanding service to her customer. I noticed that Karen pays special attention to her past and present customers. I have already started recommending her to family and friends who are looking for a BMW vehicle. Karen Cruz is the “MPV” for BMW of Alexandria and thank you for hiring such a wonderful team member. If you are looking to buy a vehicle soon, pay a visit to BMW of Alexandria and ask for Karen Cruz, you will be glad you did and you will not regret it. More

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Working with Karen C. was an absolute pleasure! Karen is extremely patient and knowledgeable. I highly recommend you chat with Karen if you are considering buying a new o was an absolute pleasure! Karen is extremely patient and knowledgeable. I highly recommend you chat with Karen if you are considering buying a new or previously owned BMW. More

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