Kari Canfield

DO NOT BUY HERE! ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ) was a roof rack. We closed the deal and as of today 7/26 - still no roof rack or restitution. After several , and I mean several calls to the dealership , they said to come in to service and they would install the roof rack. I brought it in and half hour later they said it was ready . I go in and NO roof rack. Turns out this model Kia Sportage EX has to come from the factory with roof rails and it doesn't and they can't install any apparently. Did the salesperson JJ or Jamarius Jackson know this? Of course not. Should he know what he is selling ? You tell me. So, the note from service says - go talk to JJ. I go talk to JJ and he says sorry - we can't do it. I wanted to but can't. That's it. I think he actually expected me to walk away. But again, what closed the deal was the roof rack. I need it for my kayaks. So, I talk to the Sales Manager Charles Banks. Is he helpful? Of course not. He says - we will figure something out next week. Do they figure anything out? Of course not. I call the Dealer Manager Emre Sevinir. This guy does not exist. He's a ghost. he's in a meeting , he's busy etc etc. - They would not transfer me to him or get him to call me back. So finally I call KIA customer care and they get me on the phone with Charles Banks and they try to give me a $75 strap on roof rack. I'm like I don't think so. I say - Pay me for the install and a cost of a roof rack. He says ok how about $500? I'm like no - the actually cost. He says I can do $500. I said " why are we even discussing this ?? Why are you trying to haggle ?? Really??! He say's ok - I have to get approval. Of course you do. Long story short - we agree to $1,000. Where is the $1000? No where to be seen. Next step is arbitration and BBB. Literally hours of my life wasted here because they don't want to honor their promise. I won't even tell you the hours we wasted with the finance manager who initially messed up the sales contract - his name is Raid. He had an error of $2,000 on our sales contract that we caught! DO NOT BUY here. Literally , everyone I had more than 5 minutes conversation was incompetent. And as of yet still no call from the the dealership manager Emre Sevenir. The worse car buying experience I have ever had. KIA has lost a 4 time KIA owner not because of the car but because of these employees. More

by MARTINMARTINEZ12000 Verified Customer Verified Customer

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Dropped car off. Got a ride to work. I was kept informed at every step. Got a ride to work. I was kept informed at every step. More

by algbr1 Verified Customer Verified Customer

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Great service and attention at Greenway Kia! Also provide a ride home while car was being serviced! Also provide a ride home while car was being serviced! More

by NDSULLIVAN81 Verified Customer Verified Customer

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Great service transparent and easy will recommend to everyone. Friendly staff. Will be back. Thank you everyone. Friendly staff. Will be back. Thank you More

by DCANFIELD24 Verified Customer Verified Customer

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Fast and efficient . Kept me informed. Of what was going on . Came and let me know in person I was ready to go. Kept me informed. Of what was going on . Came and let me know in person I was ready to go. More

by JOLLYHO99 Verified Customer Verified Customer

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I took my car to Greenway for its 1st service and Kari was super helpful and communicated with each step of the process. I will definitely request Kari next time I am due for service or have any other s was super helpful and communicated with each step of the process. I will definitely request Kari next time I am due for service or have any other service needs for my car. More

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Greenway all the way the most darkway. Sir find yourself another business or find a better crew that treat people with respect the least. Not talking about lying and mistreating. Definitel Sir find yourself another business or find a better crew that treat people with respect the least. Not talking about lying and mistreating. Definitely not recommended. They don't even respect their own contract. More

by KELLY-CLAUDIA Verified Customer Verified Customer

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Kari was kind, helpful and communicative. She did an amazing job helping with my service. She did an amazing job helping with my service. More

by KMOISE12 Verified Customer Verified Customer

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I went for a tire rotation and when leaving the car was not drivable. I had to turn around in the parking lot. They didn’t secure a tire in the front and they broke off a lug nut and no one mentioned it to not drivable. I had to turn around in the parking lot. They didn’t secure a tire in the front and they broke off a lug nut and no one mentioned it to me until I noticed it!! I did not appreciate that More

by IXASANT224 Verified Customer Verified Customer

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Staff is always friendly and helpful without being too pushy about any recommendations. Work was completed in a timely manner and I was informed of the current status every step of the way. pushy about any recommendations. Work was completed in a timely manner and I was informed of the current status every step of the way. More

by Zach Harvey Verified Customer Verified Customer

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