Kashif Chughtai | Page 5

Overall it was very good and efficient The only thing I did not like is that I was signed up for automatic payments against my will at a charge of $399.00 and a convenience fee every 2 week The only thing I did not like is that I was signed up for automatic payments against my will at a charge of $399.00 and a convenience fee every 2 weeks. The finance company told me this was not necessary. More

by OTOWNRAD Verified Customer Verified Customer

Report | Print

Family oriented interaction and experience! Everybody was friendly, well behaved, and communicative. I was handled and helped quickly and Efficiently. My sales person answered every question and Everybody was friendly, well behaved, and communicative. I was handled and helped quickly and Efficiently. My sales person answered every question and handled everything thing I needed to am above average experience! More

by a.b.m4cqb Verified Customer Verified Customer

Report | Print

Have a faster process and improve the financial experience The first part of the process works, the sales advisor was really attentive, explained everything and worked extremely well. I started the process aro The first part of the process works, the sales advisor was really attentive, explained everything and worked extremely well. I started the process around 9:30 am and left the facilities around 3 pm. My main complain is related to the financial process, even though the financial advisor explained everything, there is one big flaw in the process. When you submit the finance application, the dealer send the request to around 4 to 6 banks at the same time, every bank will go and generate a credit request hitting the customer credit score because they do a hard commit to the credit request. The dealer should work with the banks to get possible offers (the banks can do a soft request of the credit score first) and if the customer decide for any of them, then the bank selected can go a do a hard commit to request the official credit score of the customer. Those hard commits downgrade the credit score and will stay in the customer's record for not less than 2 years affecting negatively the credit score. If I new about this process ahead of time, I will come prepare with my own financing option. The finance advisor should talk with the customer first, explain all this before submitting the dealer's credit approval application. More

by jrberdecia Verified Customer Verified Customer

Report | Print

Fast and easy Experience The whole car experience lasted roughly 2 hours, it was painless! Everyone of that help to me with the buying experience was very qualified And abso The whole car experience lasted roughly 2 hours, it was painless! Everyone of that help to me with the buying experience was very qualified And absolutely great customer service More

Report | Print

Easy, no pressure car buying Manny was an excellent host. He answered all of our questions and showed us the car we wanted right away. The car price and financing terms were grea Manny was an excellent host. He answered all of our questions and showed us the car we wanted right away. The car price and financing terms were great. More

Report | Print

Good experience I had a well welcome when just steping in side evryone was happy and smiling ,active and respectful from the managers to the employees,order I had a well welcome when just steping in side evryone was happy and smiling ,active and respectful from the managers to the employees,order More

Report | Print

Worst experience ever! Do NOT! I repeat DO NOT use this company. It will be the worst car buying experience of your life. They are completely disorganized and have zero inte Do NOT! I repeat DO NOT use this company. It will be the worst car buying experience of your life. They are completely disorganized and have zero integrity. I spent two days trying to get my wife her dream car , was told I only needed to put 1K down and send over some paper work. I agreed and did just that. Once I completed everything I didn’t hear from them for over 2 hours just to be told “ sorry someone is working the deal” “ there is nothing I can do “ after I spent two full days getting them everything they needed and not to mention it took them a day to respond to my messages. I wouldn’t use them if they were the only place on earth I could get a car I would rather walk the rest of my life then give them business. More

Report | Print

Fairly easy and selection They have a ton of vehicles to choose from and pretty good staff. No haggling back and forth with prices since it's a wholesale price and fair market They have a ton of vehicles to choose from and pretty good staff. No haggling back and forth with prices since it's a wholesale price and fair market value for my trade in. All in all I am happy I came here for a used car. More

Report | Print

Best experience! Alex Cortes was an AMAZING sales associate! He made the buying experience a walk in the park and was so very professional! I never had such a smooth b Alex Cortes was an AMAZING sales associate! He made the buying experience a walk in the park and was so very professional! I never had such a smooth buying experience before and am incredibly thankful that he was so patient with all of my questions and concerns. More

Report | Print

Amazing experience, definitely recommend Hands down the best car buying experience I’ve ever had! They had SO many cars on the lot as well as had so many friendly and helpful staff members. W Hands down the best car buying experience I’ve ever had! They had SO many cars on the lot as well as had so many friendly and helpful staff members. We had the pleasure of having Alex Cortes be our sales associate and the experience was incomparable to any other car experience we’ve ever had! Alex was just the most helpful and so professional!! The customer service here is amazing and I would definitely recommend HGreg to my friends and family!! If you’re in need of a car for good prices and good customer support, definitely go here!! More

Report | Print