Kashif Chughtai | Page 9

Awesome service and easy Her saleswoman Maria Rivera treated us very well, at no time asked us if we were going to buy a car or not. We did not have any pressure we saw the ca Her saleswoman Maria Rivera treated us very well, at no time asked us if we were going to buy a car or not. We did not have any pressure we saw the cars that we liked. We started to do the paperwork without knowing if we were going to make the purchase or not, then Mr. Carlos Rodríguez attended us and he treated us as if he knew us, talked about cars with my husband (still nothing about buying the car) and explained how much they gave us for our car. Mr. Kaslif did a great job, he fought with the banks to get us the best business for us and he succeeded. Thank you. And Mrs. Sigrid was the last person who helped us with the insurance of our car and it was wonderful super nice despite being us the last people who stayed there and already be closed no one pressured us to finish faster and in the end Marcelo accompanied to our new and beautiful Audi, also very nice and attentive. We recommend to all the people who ask us about the attention and the prices that you offer. More

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Prompt service I had to visit my dad who was recently released from the hospital . Salesman and finance manager were quick to understand and prompt at delivering me I had to visit my dad who was recently released from the hospital . Salesman and finance manager were quick to understand and prompt at delivering me my new used car. Thanks to everyone including the finance manager who went above and beyond to and sales person who assisted me. More

by paulphillipsjr Verified Customer Verified Customer

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Really nice people, great prices, operation needs some work. Salesperson Eddie was great! Very easygoing and patient while I agonized over car choices. I understand that the Jetport location is fairly new, an Salesperson Eddie was great! Very easygoing and patient while I agonized over car choices. I understand that the Jetport location is fairly new, and some inefficiencies are probably normal with a new team, but the entire process took me nearly eight hours. All will agree that’s just too long. I tested three cars and we hit delays right from the beginning. The first vehicle was brought out fairly quickly, but we were unable to conduct the test drive because there were no license plates available, so we had to wait until another customer returned. We were told to pull to the side and wait, but after several minutes passed and we noticed that other cars were leaving for test drives, it was obvious that we’d been forgotten. After returning from the first test drive, I requested two additional vehicles to test and I just got the feeling that the process of requesting and retrieving each vehicle wasn’t running smoothly. While I can’t point to any specific thing, while I was standing outside waiting and watching the operation, it seemed like there was a lot of confusion and delays. I waited longer for the cars to arrive than I thought seemed reasonable based on how many attendants were around and how many other customers were going through the process with me. Once I decided on the vehicle I eventually purchased, Eddie guided me through filling out the required paperwork and credit application very quickly and efficiently. During this process, I ran into something that was very disappointing from a company that is really pushing a message of transparency in their marketing and sales pitch. As Eddie reviewed the financial details of the purchase, I was told for the very first time in the process (a couple of hours in by this point) that there would be a ~$900 “dealer fee”. I’m not shocked that a dealership tacks on fees, but it’s very surprising that this “transparent”, no-haggle, what-you-see-is-what-you-get, dealer is holding back a nearly $1,000 bombshell. You can’t have it both ways guys! Either include the fee in the sticker price, or actually be transparent, and let me know that I’m going to be shelling out a lot more money than I thought when I saw your car advertised. I let it go, though. Still getting a pretty good deal on the car and really starting to get a little weary of how long it’s all taking - but ouch! There goes a lot of my down payment! On to finance. This part was immensely frustrating and unbelievably time consuming. I’m a small business owner and my credit isn’t fantastic at the moment, so I know this wasn’t a slam dunk for them, but it took a very long time (an hour?) to find out that my initial application was going to need some fine tuning. I quite like how updates during the process are sent via text messages, but instead of expediting the process, it felt more like this method allowed the finance processors to “get rid of me” and work on other applications. I’m sure some form of this innovation works very well, but once it became clear that my application was going to take some special handling, the delays between each text message just seemed to spiral out into an hours-long process of waiting and uncertainty. I would have felt so much better about the process if someone had recognized that things were “unraveling” and stayed with me until all the questions were answered, all the correct documents were acquired, and the application was finished. Instead, I spent an extremely nerve-wracking couple of hours waiting on text messages, wondering if this was even going to happen after all this time. Financing secured, we were escorted out to the insurance counter. There was another customer ahead of us that was clearly having some issues and both the women behind the counter seemed pretty busy with that. It took some time for her to let me know she’d be with us momentarily. Once she did get to us, she asked if I had online access to my insurance policy and let me know that I could add my new car that way if I knew how. She offered to do it, but that it would be an additional wait. Once I added my vehicle to my policy, I waited for several minutes to get her attention and when I finally did, she let me know that I needed to send her a verification form. I did so, then waited several more minutes to get her attention again so she could check to see if the document had arrived. She confirmed it had. I waited several more minutes, not knowing what to do next, and eventually interrupted her to ask. She informed me she was done with us and that someone would be bringing our car up so we could leave. We waited another half an hour, the car didn’t arrive and no one let us know what was happening. Eventually I spotted my salesperson, Eddie, across the building and ran over to flag him down. He went and found out that there was some sort of mix up with the detailing process and that the car was being detailed currently. I died a little inside. Eventually the car was brought up and we were informed that we’d been given a complimentary full tank of gas. I was grateful, but so exhausted I couldn’t really even enjoy driving home, especially since it was almost 10:00 PM and home was 70 miles away. Hopefully this information will be helpful in improving HGreg’s overall offering as well as the service experience at the Jetport Dr. location. Sincerely, Jason Sanders More

by jasonsanders42 Verified Customer Verified Customer

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Sales great...service sucks. Long story short. The sales rep was really nice and patient (Benny). He made sure we took our time to find the right car. Sales manager Jorge was also Long story short. The sales rep was really nice and patient (Benny). He made sure we took our time to find the right car. Sales manager Jorge was also very helpful. After purchasing the vehicle however my experience with the service department left an extremely sour taste in our mouths. We returned the following day for an alignment and NOONE from the service department communicated with me. After an hour still nothing. I had to hunt down several managers in order to find out where my car was and why it was taking so long. Karlos who is some sort of manager( he was possibly the head of sales) would not even try to come over and resolve the issue. It took nearly 3 hours to leave and I found a random oily foot print on the front passengers side floor when the car was returned to me. Noone can explain why. I would advise there be some serious training on properly communicating and respecting customers. More

by Tasha L. Verified Customer Verified Customer

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Awesome experience Awesome services ever have. This dealership is a 5start. Sales person Marcos was very very attentive, courteous and explained everything on the way u Awesome services ever have. This dealership is a 5start. Sales person Marcos was very very attentive, courteous and explained everything on the way u want to hear. The rest of the staff super nice and always with a smile in their face. Super happy personal. Love this place. Best dealership to buy your dream car and the prices are tje best. More

by mmojica79 Verified Customer Verified Customer

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Exceptional Customer service As soon as you walk in to Hgreg you feel like home. Greeted immediately. Manuel was a great advisor, Jamel was exceptional, Kashif was educational and As soon as you walk in to Hgreg you feel like home. Greeted immediately. Manuel was a great advisor, Jamel was exceptional, Kashif was educational and exceptional service, Sigrid was great at insurance. George the manager was amazing at finding my iPad as I left in my trade in. You will love dealing with Hgreg personnel! More

by Sandra oconnor Verified Customer Verified Customer

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Great experience From the moment you walk in everyone was very attentive. Alex thoroughly explained how everything went there at HGreg being that this was my first tim From the moment you walk in everyone was very attentive. Alex thoroughly explained how everything went there at HGreg being that this was my first time there. He was honest and upfront which made the experience of car shopping extremely simple. The time frame from choosing the car to getting financed was quick and painless. Kashif was very informative with getting financed and last but not least the gentleman in the back by the name of Leo quickly got me squared away to have me on my way. Great experience, great team. Definitely will be recommending this dealership to everyone. More

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Great job and customer service They were so helpful and did their best to make sure we get a fair price. They have great people working for them. Keep up the great work!!!! They were so helpful and did their best to make sure we get a fair price. They have great people working for them. Keep up the great work!!!! More

by VIRGENMARIARIVERA Verified Customer Verified Customer

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100% satisfied customer I am very happy with my new van. I want to thank Marco, Chuck, Sigrid for being such a big help in my journey in finding my perfect vehicle for my fam I am very happy with my new van. I want to thank Marco, Chuck, Sigrid for being such a big help in my journey in finding my perfect vehicle for my family. I'm 100% satisfied on the customer service and how i was treated. I want to thank Hgreg for everything. Thank You! More

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Toyota Camry Purchase Fine work all around -- friendly and efficient. For the most part, upfront and transparent with terms offered for purchase. Flexible in helping to arr Fine work all around -- friendly and efficient. For the most part, upfront and transparent with terms offered for purchase. Flexible in helping to arrange financing on best possible terms. More

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